Status: Open
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Help us make it rightGo to a different location !! These people are incompetent and do not own up to their mistakes . They gave me a defective router and when I came back to exchange it , they were in in a rush to close the store and go home . The associates claimed that their systems were closed and they were unable to …
The wireless router I rent from Cox was getting flaky, so I packed it up and headed over to this location to get it replaced. There were tons of staff to help, they didn't ask me a bunch of questions, and I was in and out with a new wireless router in literally, 3 minutes. Great experience, particularly compared to Comcast, where I almost killed myself once.
Cox internet service is good but their customer service is pathetic. They let customer to wait about 20 to 30 min, then they don't listen to customer complains. Cox know that they are monopoly in providing cable based internet service. I am sure they will keep this attitude because customer don't …
I have been with Cox for two years. I find their service to be dependable, and they have high speed as advertised. The service at the store has always been quick and accommodating. I have been with other internet providers outside AZ, and I find Cox faster and more reliable.
Cox is getting out of hand with their fees. Went into this store to pick up high definition box. Clerk was quick to add the box onto my account, along with the fee, but too dumb to add the box serial number onto my account for it to be activated. After 45 minutes with the tech dept, finally got it figured out …
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