Concierge Car Service

Editorial Review

Rents luxury cars and SUVs, inlcluding Mercedes, BMW and Porsche models.

Posted by by Contributor at Citysearch on July 13, 2005. Brought to you by Citysearch.

If you want to experience bad service, rent a car from here

Average Rating

20

DO NOT RENT FROM THIS PLACE! They do not understand the meaning of the word service or the phrase 'service-oriented'.

If I were able to give them zero stars, I would do so.

Like the person below, I was going to go into a long detailed explanation but deleted it halfway through. However reasons for my dissatiscation are summarized below:

* Rate was quoted at $199/day - although the website says mileage charges may apply - when you get the car, they then tell you that you are limited to 100 miles per day

* The $199/day car which was actually a $379/day car due to lack of availability of...

Posted by by latraveler at Citysearch on June 24, 2009. Brought to you by Citysearch.

Average Rating

20

I am a Concierge in a Boutique Hotel here in Chicago. I have some guest that called ahead who wanted to book a luxury car while here. I called this place for 3 days before anyone called me back....

Posted by Denise H. on June 22, 2009. Brought to you by yahoolocal.

Average Rating

20

Very terrible service. I called to book a sports car for the weekend but they couldn't say if the particular car was available or not and referred me to their website instead. I booked the car...

Posted by Joe B. on May 04, 2009. Brought to you by yahoolocal.

worst experience

Average Rating

20

Wanted to rented a car for my wedding day.I had a reservation saturday at noon.When they didn't show up 12.10 I've tried to contact them.Try few times, finally talked to guy that said he doesn't know anything because his out of town.Promised to call main branch.It took them about 15 min.to call me back.Their excuse was ""glitch"" in the computer.My husband talked to a guy named Paul,who offered us another car in 2 houres(Ceremony was supposed start in 40 minutes).They totally ruined the most important day in our life.Unprofessional.I was so nervous my hands were shaking...

Posted by by customer2304 at Citysearch on April 22, 2008. Brought to you by Citysearch.

If you want to be treated badly...

Average Rating

20

I called up these guys on the phone and spoke with a guy name Paul. I have never been treated so badly by anyone. I was referred to them by a concierge who recommended them highly. Big mistake Mr. Concierge. I'll be sure to share with him my experience.

Cons

- Bad service

Posted by by carcandy at Citysearch on March 18, 2008. Brought to you by Citysearch.