Status: Closed
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Help us make it rightWomen's Apparel
Gifts
Jewelry
PANDORA Jewelry
Brighton
Vera Bradley
This is the first time I have written a negative review about any business but the owner of this business should win an award for sheer disregard for her customers. Sure, there are some glowing reviews but the underlying message in a significant number of these reviews is that 'they are not nice'. It is apparent that this culture flows from the owner Kathy, down to her General Manager Jamee and then evidently trickles down to most of the staff. Not all, but most. Read the reviews...they all can't be wrong. Kathy claims to come into the store when she can to hear her customers sing their praises. She might consider taking a moment to visit the internet...there's not much singing going on there.
Yesterday I sent an e-mail to Kathy and Jamee asking them about two recent situations that were shared with me by two people I had referred to their store. I explained that I wasn't looking to place blame but merely wanted to know their side of the story. I waited until 2PM for a response which never came. I called the store, waited on hold for five minutes, and then asked Jamee if in fact they had received my e-mail. She said they had and it was up on her screen. I then told her that the nature of my call was to merely see if they received my e-mail and that she could take her time to read it and I would wait for a response. She said she was going to put me on speaker phone and I immediately asked who was in the room. In addition to Jamee there was Kathy and a person described as the store manager. I again repeated that they could take their time, read the e-mail and that I would wait for a response. They were not budging and Kathy had no intention of reading the e-mail and told me so. She made a comment or two about one of the situations I wrote about and then said 'this is silly'.
Imagine that, I took time to write, called to see if my message was received, was presented with one or two lines of brilliant business acumen and then was basically dismissed by Kathy. I wished them a good day and terminated the call. I may have been dead wrong in the facts I presented in my e-mail but stated that and asked only for an explanation from their store. They didn't think I deserved one.
It's always puzzling when a business claims how long they have been 'making people happy' in this case since 1987. It's even more puzzling when these businesses forget that the children of the people they were making happy in 1987 are now the people coming to their store and spending their money. Their parents, for the most part are no longer their primary customer base. The culture of this store seems to be stuck in the 1980's and although successful for many years back then now have competition all over the neighborhood as well as the internet. They won't go out of business because I won't shop there anymore and I can certainly find what is in their store in many others...complete with a smile.
My favorite store in Santa Clarita Valley. They carry all the best brands: Brighton (they carry more items than most Brighton Collectible stores do); Vera Bradley; lots of clothing and candles. I…
While I love many of the collectibles at Cobblestone I will not shop there anymore. I've bought many expensive things here and each time was treated badly. They are rude and unfriendly. I got the impression that the employees were too good to assist me and made me feel like I didn't belong. The last time I was there I needed assistance and was ignored for a good five minutes, I almost...
Absolutely LOVE this store!! I always go in with all the right intentions of not spending money, but there is ALWAYS something that catches my wallet!
The staff is wonderful...and I don't know if it's a good thing or bad thing that they don't even ask my name at check out anymore!!
Having a bad day? Guarantee that spending some time throughout the entire store will put a lift in your spirits!
I Love this store! A fun shopping experience!! Great for unique gifts, home decor and clothing. The salespeople are always friendly, and th...
Cobblestone continually draws SCV shoppers in with quality and unique merchandise. For Brighton fans it must be paradise. A large percentage of square footage is devoted to that brand. In addition there are gourmet foods and coffees, seasonal items, inspirational merchandise and personal care items (toiletries, robes, slippers). Staff is friendly and you get good attention. This is no...
Cobblestone Cottage Inc was founded in 1987, and is located at 24335 Magic Mountain Pkwy in Valencia. Additional information is available at www.cobblestone-cottage.com or by contacting Kathleen Allie at (661) 253-0209.
Cobblestone Cottage can be found at Magic Mountain Pky 24335. The following is offered: Antiques & Collectibles. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Valencia there are 1 other Antiques & Collectibles. An overview can be found here.
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