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Classic Chevrolet

Address
1101 W State Highway 114 Grapevine TX 76051
Phone
(817) 481-0200
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Average Rating
4
Total Reviews
(44)
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Toll Free
(877) 309-9056
Fax
(817) 410-6158

Business Hours

Status: Open

Sunday
Closed
Monday
8:00am-8:00pm
Tuesday
8:00am-8:00pm
Wednesday
8:00am-8:00pm
Thursday
8:00am-8:00pm
Friday
8:00am-8:00pm
Saturday
8:00am-6:00pm

Payment Methods

  • Visa
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  • Discover

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Information about this business (15)

Classic Chevrolet, Grapevine, TX. 38,479 likes · 1,058 talking about this · 5,972 were here. Why should you buy from Classic Chevrolet? Our unmatched service and diverse inventory have set us apart...

Classic Chevrolet Preowned, Grapevine, Texas. 81 likes. We offer a high quality preowned vehicle to people of every taste. From high line luxury to basic transportation. We have it all.

Classic Chevrolet, Grapevine, TX. 104 likes · 1,854 were here. Classic Chevrolet is family owned and operated since 1960. The owner of Classic Chevrolet, Tom Durant, has the most respected and...

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30
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2
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YellowBot member reviews (2) view all

YellowBot User
Reviewed Business
Classic Chevrolet
Reviewer Name
camarograna2
Review Date
August 08, 2014
Average Rating
1

One, two, three strikes and you’re Out Classic Chevrolet of Grapevine

This is a story I wanted to share with all of my fellow North Texas Camaro 5 owners. It is meant to share my experiences with the dealer and I fully understand you may have had nothing but good experiences with them. Unfortunately that is not the case for me. I bought my car from Classic Chevrolet in Grapevine and have had my car serviced by them through my entire history.

Note that strike 1 and 2 were all because of sloppy service technician. The service consultant Yrenio Carrera did everything in his power to show what being the Mark of Excellence meant. On strike 3 neither the dealer nor Yrenio even bothered to apologize for their mistake.

Strike 1: Service technician putting a dent on my driver door panel
Around this time this year (Early July 2012) I took my car for emergency maintenance where I had to get my lifters and cam replaced. The service technician left a nice ding on my driver door when I picked it up. I took it back to dealer on July 22nd and they started the repair. I received word on 8/7 that car my ready so picked it up. No door ding anymore. Unfortunately on 8/20 when I was giving her a full detail I noticed a big scrape on the inside of my driver door as well as the trunk release button not working. They finally replied on 8/30 that they want me to bring the car back to fix the damage. Turns out the dent repair man drilled and scrapped the inside of my door as well as broke the inside of the panel while repairing the dent. On 9/6 they call me back and say she is ready. I go pick her up and immediately put her back in. They had given it to the dent person to repair and he did a horrendous job on the paint job. I don’t even want to call it a paint job because it was not matching or meshed together. Finally I go pick the car up 9/15 and find the steering wheel scratched. By the time they finally got the correct steering wheel it was 10/19.

This strike is on the service technician because of the lack of attention and sloppiness from the service technician that added a dent. The service consultant Yrenio did everything in his power to do right on this mistake.

Strike 2: Service technician forgetting to check if he had the right fuse box
In late January of this year I went in because my seat warmer was not properly working. Turns out the issue was that the fuse contacts on the fuse box were worn out causing a loss of connection. Note they were able to diagnose this issue with my aftermarket Scocshe dash kit. After driving it a few days I noticed the AC is not blowing. You twist the knob and the fan was not turning on. I took it in on 2/7 and what was their response… Diagnostic lead us to the aftermarket controller to be at fault. We are unable to work on aftermarket products and you will be required to take back to origination of installation for repairs. I reply on 2/7 that it was not the Scosche kit as it was working fine and I had even attempted a 2nd HVAC that I had form Scosche and scratched that off my list but that I would agree to their terms and put my car back to stock. Note that this charge to turn the car back to stock and then reinstall the kit was incurred on me. Do you want to know what the problem was?.... Ineptitude. The fuse block that was replaced by my service technician did not have the pins in the backside for the blower fuse. This is something that the technician should have watched out for when he replaced the fuse box. You want to know how much they refunded me for the removal and add of the Scosche kit… $50 dollars for 2 hrs labor time. It was hard to get this money out of them and they were still holding that for whatever reason their tech tools diagnosed the communication issue but could not find any problems this time around. It’s funny that they say they charge 25$ an hour for labor when everyone else charges 90-100. My incurred cost was not $50 but 324$ for 3 hrs of labor and tax. I honestly think the $25 an hour rate is BS but I have no way to prove it. I tried to get them to quote me a separate job via email so I can see their hourly rate but they didn’t want to give me price. Note at this point they feel so humiliated by their mistakes that they ask that anytime I bring my car for warranty work that it must be stock. Ladies and gentleman you hear it here that Classic will automatic blame your aftermarket parts without doing proper diagnostics

Again this strike is on the service technician for not making his checks before saying he was done and for Classic to blame and undercut compensation for their mistake. The service consultant Yrenio did everything in his power to do right. Although I don’t believe the proper compensation was given the mark of good customer service was there because Yrenio apologized for the technician’s mistakes

Strike 3: Service technician not bothering to check my brake wear.
I had my car in the shop on May 29th for some warranty work for my door lock. After that was resolved I had them to service which was part of my pre paid service package. Everything seemed fine until a few weeks later. It’s about mid June and I start hearing allot of noise from my brakes. I email back and forth with the service consultant and avoids a very basic question which gets me upset. I ask “isn’t checking the brake wear part of your normal inspection when servicing the vehicle.” He keeps avoiding that question until the end and ever goes as far as telling me it was going to be a $59 diagnostic fee for them to check what should have been checked on May 29th. Finally on 6/20 he admits that the 21 pt inspection does include a visual brake inspection to the best of the technician’s abilities. He says: I have no further information to give you at this time without a brake inspection. Please e-mail me back if you would like to make an appointment. No apology for no visual inspection being made whatsoever and no empathy. At that point I said I’m done with this dealer and had my brakes done at Scotty’s automotive. They were mostly all worn out with the most on one of them at 20% so I do not understand how the Classic technician failed to visually inspect that the brakes were worn.
This 3rd strike is not only on the technician but on the service consultant and Classic as a whole. Shop and service managers Tim Brogan and Joe Laubhan were CC’d on the emails and all it could have taken from them was to say a simple I’m sorry.

I requested a cancellation of my remaining service plan and today I got by $100 refund for the remaining 2 services and decided to share with you my entire story. I hope this story helps others in deciding where to have their Camaro serviced here in North Texas. I cannot in good conscious continue to recommend Classic Chevrolet. I did before when they apologized and showed empathy but not anymore. The mistakes by the service technician just kept piling up and the customer service just kept going down. Classic Chevrolet of Grapevine you are not my GM dealer of the year and you have not earned the mark of excellence that your consultants proudly wear.

Is this review... ?
YellowBot User
Reviewed Business
Classic Chevrolet
Reviewer Name
Automotive SEO
Review Date
October 24, 2010
Reviewer Location
New York
Average Rating
5

Top Chevy Dealer near Dallas

If your looking for the best Dallas area Chevrolet dealer take a drive to nearby Grapevine, TX. Classic Chevrolet knows how to customers deserve to be treated.

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Other reviews from the web (59) view all

Just feels like they are ready to go home and they don’t want you to come get service. Everyone passes the buck when asked questions and the hellos don’t feel authentic. It is what it is but that’s consistently what I’ve felt from the service department.

Man I can’t tell you enough how amazing these folks are. Super relaxed and not pushy. And my god the patience they have! Best in class really. Can’t beat them. Love this place and their team. Mr Barry Sheffield and Mr Dallas Durgin thank y’all so much!!

Business description (10) view all

We’re the new General Motors. We are a company of diverse brands, selling over 7.5 million vehicles in over 120 countries worldwide. We’re well positioned to take people wherever they want to go. Today. Tomorrow. And well into the future.From electric and mini-cars to heavy-duty full-sized trucks, monocabs and convertibles, General Motors’ dynamic brands offer a comprehensive range of vehicles....

Hi, I'm Hagen Durant, General Manager of Classic Chevrolet -- the Nation's #1 Volume Chevy Dealer. I thought it would be nice to share some good news for once.. At Classic Chevrolet, our business is still strong. We believe in the outstanding product we sell, backed by the best warranty in the industry. In fact, we've just opened 2 new Chevy stores in Tampa and in Sugar Land. Classic will...

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