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425 Washington Blvd Jersey City NJ 07310
(201) 239-1064
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Information about this business (8)

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Chili’s Grill & Bar

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Food Reviewer
Review Date
January 09, 2010
Average Rating

It's 2010, but service is worse than ever‎

We used to be loyal customers of this Chili's since they first opened (probably around 2005) -- back then the service was exceptional, the food was fantastic and plentiful, and overall it was a fun place to visit to celebrate an occasion. Back then we were more than happy to recommend this Chili's to all our friends.

Unfortunately as time went on, and servers/managers/favored dishes came and went, the quality of the service began degrading to disheartening levels. We skipped going there entirely during 2008. But we made a nostalgic visit in 2009, and while the food was punier than we remembered it, at least the new servers were prompt and courteous.

Because of that we were willing to visit this Chili's again today to celebrate an occasion, in lieu of other better diners. Sadly, this proved to be a mistake.

Our server was still courteous, but the delays were simply awful and she did little to actually assuage our growing impatience. The drinks took 10 minutes, the appetizer 30, and we had to hunt her down for questions on our food over an hour later. The excuse given was that we had requested a steak to be well done, but even during peak hours in better diners (or prior visits to Chili's) this never took more than 30 minutes.

We nearly canceled the order, but since she was courteous I made the mistake of opting for take-out instead. Almost on queue, we ran into more delays and frustrations getting this packed order paid, and none of the free servers idling on the floor were willing to help us at this point. To add insult to injury, the steaks that we were told were not quite "well done" yet were in fact bloody raw -- unless the oven was broken, there's simply no way it takes an hour and a half to get a steak to such a sorry state. It's much easier to conclude (from the other evidence) that she completely ignored our order and only placed it in the last 10 minutes.

Or maybe the kitchen staff was just incompetent? While I was impatiently waiting to pay my takeout, the kitchen area seemed like a circus of revolving-door staff more willing to goof around then focus on the job at hand. I hope for their sake they at last follow proper sanitation procedures.

Either way, this reflected horribly on our impression of this Chili's and the entire chain in general. It's obvious we will never return to this location again, but worse yet we feel like never visiting a Chili's... period. We feel compelled to apologize to our friends for recommending this restaurant chain, which is no longer interested in training a proper, dedicated staff or keeping its long-term customers happy.

Maybe they can still get their act together and at least satisfy the next generation of Chili-goers, but never again will they have our support.

That's all.

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Editorial reviews from the web (1)

In Short
Festive decor of colorfully tiled tables, vintage photographs and sunny Southwestern accents welcomes an all-ages crowd at this informal hangout. Youngsters and their parents pile into dining room booths; casual business… Read More

Other reviews from the web (66) view all

Average Rating

Extremely slow services. Waiters/managers kept ignoring you.

Average Rating

Nothing great about this place. It's your typical diner style restaurant with a tex mex twist. It is jo different than TGIF or Applebees. Prices are decent and the food is edible. Not much to say...

Average Rating

If you want to take away there is no problem with this place, but if you want to dine in then you must definitely checkout the floors. Floors are dirty and unhygienic, price wise also its ok.

Average Rating

I haven't been to Chili's in a really long time but I had just landed in Newark and it was 9:30 East Coast time, but only 6:30 in LA so I was ready for some dinner. My hotel suggested the Chili's down the road, so I walked over and sat at the bar. The waitress/bartender was super friendly. I ordered this chicken …

Average Rating

Y'know, it's Chilli's so you know what you're getting that's pretty much the same at any other Chilli's. I've been here a couple of times for takeout and they've had my food ready to go and the service has been pretty good. Last time I was there, the woman at the register looked distracted and kept having to leave …

Business description (6) view all

Open for : Dinner, Lunch

Chili's Grill & Bar is located at 425 Washington Blvd, Jersey City, NJ. This location is in the The Waterfront neighborhood. This business specializes in Restaurants.

Take a look at what's going on in our restaurants and see how Fresh Is Happening Now.

Welcome to Chili’s Jersey City, NJ, a place where there is always something new going on. From the look and feel of our restaurants, to our newest menu items, to the way we service our guests, to the freshest ingredients in our newest dishes – Fresh Is Happening Now. Ordering your favorites like our chips and salsa, Craft Burgers and more to enjoy anywhere is easier than ever. Simply order...

Chili's thought about the different issues that might stop people from enjoying their exquisite foods, so they have several Menu Options For Egg Allergies, Fish Allergies, Milk Allergies, Peanut Allergies, Soy Allergies and so on, and they also have Vegetarian Menu Options. When trying to host a party, Chili's may be helpful, as they offer Party Platters which serve 4-8 people each.

Tips about this business (1)

What to Drink: Thirsty? Chili's features bottomless beverages, with free refills on coffee, brewed and flavored teas, lemonade and fountain drinks. Adults may prefer frosted mugs of beer and five varieties of hand-shaken margaritas.

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