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Central City Air

Address
520 Thornton Rd Houston TX 77018
Phone
(713) 861-1977
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Average Rating
4.5
Total Reviews
(16)
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Information about this business (6)

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There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and...

Consistent Quality Service

There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose...

We work exclusively with residential air conditioning. Consequently our experience is residential, and we can solve the problems with your Houston home's heater and air conditioner--or better yet, design a system that will avoid or prevent those problems in the first place.
In simple terms, you want your new air conditioning and heating system to be designed and installed right and with the...

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Reviews of this business (19) view all

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Overall review sentiment

Score
25%

Top 3 sentiment words

tech
Count
2
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0%

Overall review sentiment

Score
25%

Rating distribution

5 stars
14
4 stars
0
3 stars
0
2 stars
0
1 star
2
No rating
3
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YellowBot member reviews (2) view all

YellowBot User
Reviewed Business
Central City Air
Reviewer Name
CentralCityAir
Review Date
August 20, 2009
Average Rating
5

Response to Customer Complaint

I work for CCA and am responding with the facts. Unit was installed on 12-20-06 with mfr 2yr parts & 6yr compressor lmt warranty no labor warranty. 11-7-08 first call-CCA tech diagnosed bad coil, per mfr warranty expert he was instructed to try procedure that should fix it-got system working. Unit gave trouble 2 more times: 11-12-08&4-7-09. Repaired according to mfr-working again. CCA did not charge for repairs. 5-12-09 tried one last mfr procedure-didn't work, mfr agrees to replace coil. CCA installed portable cooler while waiting for coil. CCA got mfr to get whole new air handler with 1yr warranty extension. Cost to install new unit and cut access hole was agreed by customer email. After install customer refused to pay. He will not return calls, and without his permission we cannot send Repairman. Customer filed complaint with BBB and other organizations, BBB determined that CCA "has made a reasonable offer to resolve the issues".

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YellowBot User
Reviewed Business
Central City Air
Reviewer Name
Eric Flynn
Review Date
August 07, 2009
Average Rating
1

Poor treatment of a long-time customer

I have been a customer of Central City Air for the past 8 years. Two years ago, I had my garage apartment finished out as a family/media room and Central City Air designed and installed the air conditioning, a Fujitsu mini split-duct system.

The system failed while still under warranty. They made a repair but it failed again several months later. Central City Air concluded the evaporator coil and air handler should be replaced under warranty.

It took Central City Air more than four months (through the summer heat) to install the replacement parts. After the installation, they left an 8" by 10" hole in my wall for me to repair and sent me a $660 bill for the labor on installing the replacement parts which were under warranty.

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Other reviews from the web (17) view all

Average Rating
100

104 degrees in Houston.....A/C goes out around 5PM......a call to CCA around 6PM....A/C repaired by 9:30 AM the next morning. It doesn't get better than that! Cudos and gratitude for CCA!

Average Rating
100

We have continued to use Central City Air regardless of any dis-satisfaction we may have had with them in the past.They put in our system and it seemed practical to have them continue to maintain it.I can say, without reservation, that they have provided very prompt, courteous and effective service.I cannot …

Average Rating
100

They have been to my house numerous times for maintenance and repairs. I have never had any problems with them working on my system that it is 25 years old. Charges have always been reasonable. They were quick to get repairs done so I was not without AC too long. You usually get a live person every day of the week if there is a problem and a tech at your house to fix the problem.

Average Rating
100

We love CCA and have been customers since 1977. Would not consider any other company. David was a genius and the genius continues.

Average Rating
100

Simply the best!

Business description (4)

This company provides residential custom air conditioning, installation, repair, and mechanical environmental systems.

There's a lot about indoor air quality that you might not know and certainly can't see. Up to 72 trillion microscopic irritants, or allergens, find their way into your home every day. They include dust, pollen, pet hair and dander, dust mites, mildew, lint, fungus, most tobacco smoke, cooking grease and bacteria. Many of these particles are so small that your nose and throat can't filter them...

Central City Air can be found at Thornton Rd 520. The following is offered: Air Conditioning. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Houston there are 667 other Air Conditioning. An overview can be found here.

From its inception in 1986, Central City Air has been family owned and operated and on the forefront of custom, quality Houston air conditioning and heating installations. Our team of specialists coordinate every project from start to finish. Central City Air never has and never will use outside contractors for any of our system installations or a/c and heating services. Everybody from our...

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