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Cartunes

Address
2450 Santa Rosa Ave Santa Rosa CA 95407
Phone
(707) 546-8585
Average Rating
3.5
Total Reviews
(20)
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Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-6:00pm
Tuesday
9:00am-6:00pm
Wednesday
9:00am-6:00pm
Thursday
9:00am-6:00pm
Friday
9:00am-6:00pm
Saturday
9:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Gift Certificate
  • Cash
  • ATM

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What the community has to say about Cartunes

Information about this business (2)

Cartunes located at 2450 Santa Rosa Avenue in Santa Rosa, CA services vehicles for Audio and Video Installation. Call (707) 546-8585 to book an appointment or to hear more about the services of Cartunes.

We put a giant greeting card display in yards tailored to whatever occasion you specify Have a friend or loved one be the first one on the block to be flocked by the Flamingo Sisters

Reviews of this business (21) view all

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Overall review sentiment

Score
60%

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Overall review sentiment

Score
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Rating distribution

5 stars
11
4 stars
3
3 stars
0
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1 star
6
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YellowBot member reviews (3)

Reviewed Business
Cartunes
Reviewer Name
sk84life8989
Review Date
July 20, 2011
Average Rating
5

Best Product For You

I've been here four times and i have nothing but good things to say about my experiences. They didnt just try to sell me the most expensive items, they asked questions about my music style, what i use (ipod, tapes, cds) and determined the item that is the best fit for me. I really like that theyre not just out for your money but they actually want you to be as happy as possible with your system.

Is this review... ?
Reviewed Business
Cartunes
Reviewer Name
Jacob West
Review Date
June 15, 2010
Average Rating
1

Absolutely Horrible!

This place has the worst customer service I have ever seen. I spent $700 through this horrible company and got nothing but a door shut in my face. I got my windows tinted, a new stereo put in, and a sub woofer installed. Do not buy a new stereo deck from here! What may seem like a good price is actually horrible!. They have had to fix my deck 4 times! and it still messes up my whole dash. There are gaps everywhere that were not previously there. They refused to fix this problem the last time I went in there and ended up telling us to leave. They obviously do not abide by their year installation warranty. That will have to be settled in court. My window tinting was just as bad of a job. My passenger rear window started pealing and bubbling within two weeks of getting it done. Just recently I got my sub woofer and amp installed that I already owned. You might wonder why I would go back to the people that have no clue about what they are doing. Simply because I HAD to. Apparently if you even touch your deck, which is what you need to do to install your amp yourself, then they void the warranty. Which I now know illegally do not follow. Anyways. they charged me $130 to install it! For all the inconvenience guess what I got? A whole $10 off. He actually stated that I could go buy a sandwich with that money. Obviously mocking his own minimalistic discount. That doesn't even cover the gas money it took me to get down there 4 times. I also had to leave my car there overnight twice. The other two visits took a couple hours of waiting. This place has by far the WORST customer service I have ever seen. They also have no idea what they are doing. This place should be closed down before more people are ripped off. Please don't make the same mistake I did.

Business Response

Do not let Jacob’s experience effect your opinion of us. What he fails to describe in his story is that each time he came in for a “problem” with his CD player, it was a problem he caused. When the car was originally dropped off to us it already had window tint on it. We scheduled him over the phone and he failed to mention this to us. So off the bat they were upset since the price was raised due to us having to spend extra time taking the old tint off. After we completed our window tint and stereo install they came back (same day) and said there were bubbles in the window tint. We described why there were bubbles, that it’s normal, and that they will evaporate out in 5-7 days. They then started to blame us for a piece of their dash having gaps in it. We never touched the part of the dash he was referring too since it didn’t need to be removed to complete our installation. About a week or so later they came back in yelling at us, saying “Your dash kit you supplied us is now broken” and it was, but because they couldn’t figure out how to remove the deck to install an amplifier himself. Trying to take the deck out on his own voided his labor warranty. We offered to install the amplifier for them since they already voided and broke part of our installation. Nothing we could offer would please this gentleman since he had it in his head that he was right and we were wrong, even though we proved that to be false on numerous occasions.

Owner replied on July 22, 2011

Is this review... ?
Reviewed Business
Cartunes
Reviewer Name
ROOT
Review Date
February 20, 2010
Average Rating
1

cartunes is a joke, they dont stand behind any of there Warranty or ethics

June 8th 2009, I had a stereo deck, alarm with keyless entry, sub with amp, and 4 speakers installed.. in my 1978 ford crew cab, everything looked good and worked after the 4 days of install, then the truck sat in storage till the weather was good, apon start up after a few months of sitting, the dash lights wernt working nor was the amp kicking on, I tried to follow the problem and I saw relays, the alarm box and all sorts of wires just hanging freely under the dash, under further inspection i saw wires with no ends or tape on them, pieces that were spliced and never taped back up, and other issues that didnt seem right for electrrical equiptment, on feb 18th 2010 i called so they could look at the issues and repair, they had the truck for 3 days and when I finally got a call they said that they didnt see any issues therefore they didnt need to repair, however they said that the sub box was too big and the seat needed to be moved forward, I told him that they installed it and they should of noticed this when they did....I then left...apon getting back to work I noticed the alarm was now not working, and the alarm box was hanging down under the dash...I called and asked to speak to the owner, they informed me that the owner didnt talk to customers and that I had to speak to the manager, he told me to bring it down and he would look at it, so I then took off from work and went back to Cartunes at 2450 santa rosa ave santa rosa ca 95407 707 5468585, one of the guys run to my truck to see what the problem was and before I could tell him he pushed me out of the way and was in my truck, I went in to finf the owner and I was told again I cant talk to him he doest deal with the publick I had to deal with the manager, they informed me that he wasnt availible and they insisted if I continued to ask I would be told to leave... I asked for the business liences and seller permits and they did not have any valid ones posted... I asked again for the contact info of the owner and they told me to take my truck and they werent going to do the repair work...

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Other reviews from the web (18) view all

I love this place!

Average Rating
100

I got my windows tinted here 2 years ago and it still looks amazing!! Every time i come here i'm treated with respect and kindness. A week ago i got a new stereo installed and i loved the updated waiting room. Job well done Cartunes!

Best experience at a business in Santa Rosa!

Average Rating
100

Let me start by saying AMAZING!!!!! From the moment i pulled in there was someone there to help me. Someone even greeted me at my car! I felt really special. Great customer service. They had a nice selection of different items and it was an easy process, not as complicated as i was expecting. Best experience i've had at a business in Santa Rosa.

Sounds Good!

Average Rating
80

I got a really nice stereo put in here and it sounds really nice. I had a pleasant experience and i would definitely go back. My one negative was that they dont take checks.\r

This place never dissappoints!

Average Rating
100

This place never dissappoints. I've been coming here for years and it gets better every time.

I LOVE HOW MY CAR LOOKS!!!

Average Rating
100

I made an appointment to get my car tinted at Cartunes. My car is silver so i figured it would look nice. When i went in i was so surprised at how well taken care of i was! The salesman explained to process in detail and let me know what to expect. They had an awesome waiting area with food and tv. My car looks so much better and i'm sure i'll be thankful for the heat rejection once summer hits.

Business description (2)

Cartunes can be found at Santa Rosa Ave 2450. The following is offered: Car Accessories. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Santa Rosa there are 18 other Car Accessories. An overview can be found here.

We are located in Santa Rosa, California across from the Hearn overpass off of U.S. 101 (in the blue building). This business has been family owned and operated since 1984. If you're looking for quality service and products, you've come to the right place! Our employees are very knowledgeable and eager to help, so come on in to our store or give us a call at (707) 546-8585.

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