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I brought my customize computer in for a diagnostic last Friday, paid in advance $73.56 (mind you), and less than a day later (Sat. morning) they call for me to pick up my computer. Went to pick it up and the neophyte tech said that they don't know what the problem is other than it is bad mother board. The tech did not offer any thing else and told me to sign to have my computer release. I signed, wanted to take my needed computer to have another shop fix the problem. Since I am unemployed and need the computer to look for a job. I called EVGA, got the mother board replacement, several days later re-installed the computer and the same problem presence. Call BEST BUY's Geek Squad but they want to charge another fee for diagnostic, WTF! I took my computer to PC-Tech in Kenosha the same day my re-placement motherboard came from EVGA. I insisted PC-Tech to give me answer by tonight so I can ask BEST BUY for my refund. YES, PC-TECH delivery and they said it was a bad power supply. No way can BEST BUY diagnose anytime if they did not switch the power supply. Call BEST BUY, got the run around when I mention refund because the Geek Squad did not do anything. I politely told that I was unemployed, yes I was calm then. Talk to the tech Vance and waited 10 minutes to get the manager. Then another tech Chris, pose as the manager, explained everything all over again. Then he said no refund! I asked him if he was the manager, he said NO! What am I talking to you for, get the manager. Then after waiting again, not the manager but a supervise Tech came, and said he looked at my file and everything was done for you and NO REFUND. You guys could not and did not do anything. If there is no power to the computer and you don't know that it was the power supply causing the problem how can you run all the test that you said you did? NO REFUND! For those who shop at BEST BUY, me being one, this is mess up! To said the least! I learned my lesson not to goto Giant Retail Service but local retail service who want to win your service. NO I DID NOT GET MY REFUND! Look at others' complaint at other best buy.
I had a cell phone issue the geek squad wouldn't help me with my problem I asked to speak to a manager Chad came out to assist me he was in charge of the store at the time. He blew me off he agreed with the Geek Squad I went to sprint they replaced the power connector in the bottom of my new …
Had a better experience here today replacing a modem and I found the staff was able to answer questions and sell without the hard push.
They are so helpful and I could spend hours in this store!
I had wonderful service at this location. I always go here when I'm due for my cell phone upgrade. The staff is friendly and not pushy whatsoever. The sales person who helped me was very informative and took the time to explain the differences in the phones. She made sure everything was working with my …
It's ok if you can actually go in, find what you want and get the hell out. Otherwise the employees just suck. If someone has a question about a product it doesn't help if you just read the box for an answer.I gave them one extra star for actually having the movie "Black Shampoo" available though. It sucks too but at least it's so bad it's enjoyable.
Best Buy is located at 23000 Eureka Rd, Taylor, MI. This business specializes in Appliances, Electronics Retailers and Photographic Supplies.
We make technology work for you with a full selection of HDTVs, computers, cameras, gaming consoles, appliances, cell phones, tablets, Geek Squad® services and more. Visit your Taylor Best Buy now!
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