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Benz Connection

Address
2905 Jahn Ave NW Ste 2 Gig Harbor WA 98335
Phone
(253) 858-4038
ericandsonsautomotive.com
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Average Rating
3.5
Total Reviews
(18)
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Business Hours

Status: Closed

Sunday
Closed
Monday
9:00am-5:00pm
Tuesday
9:00am-5:00pm
Wednesday
9:00am-5:00pm
Thursday
9:00am-5:00pm
Friday
9:00am-5:00pm
Saturday
Closed

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Information about this business (5)

Benz Connection is located at the address 2905 Jahn Ave Nw Ste 2 in Gig Harbor, Washington 98335. They can be contacted via phone at (253) 858-4038 for pricing, hours and directions. Benz Connection specializes in Family Events, Birthdays & Holidays, Quinceaneras.

Benz Connection has an annual sales volume of 0 - 500K. .For more information contact Eric Bertelsen, Owner

Benz Connection...

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Benz Connection Inc is located at the address 2905 John Ave Nw Ste 8 in Gig Harbor, Washington 98335. They can be contacted via phone at (253) 858-4038 for pricing, hours and directions.

Benz Connection Inc has an annual sales volume of 501K - 999,999. .

For maps and directions to Benz Connection Inc view the map to the right. For reviews of Benz Connection Inc see below.

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Reviews of this business (20) view all

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Overall review sentiment

Score
50%

Top 3 sentiment words

Overall review sentiment

Score
50%

Rating distribution

5 stars
9
4 stars
3
3 stars
0
2 stars
0
1 star
6
No rating
2
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YellowBot member reviews (2) view all

YellowBot User
Reviewed Business
Benz Connection
Reviewer Name
av8tr_jj
Review Date
November 04, 2009
Average Rating
1

Benz connection earns the better business bureaus lowest rating !!!

Check with the Better Business Bureau before you make your decision. They have been rated "F" by the BBB! This is the lowest rating that the BBB can designate a business. There is a reason for it!!!

Benz connection is a local repair shop in a small community. We were very excited about having the ability to have our Mercedes serviced locally. What we weren't prepared for was our experience with this facility. It was the worst experience I have had with a repair facility in over 40 years of driving. They have turned price gouging into a science. They completed work that was not authorized. They marked up the cost of OEM replacement parts by SIXTY PERCENT! (60%) Unbelievable business tactics.....

Eric, You are a crook! The facts are simple. The car did not require 4400.00 to fix. It required a transmission flush and a new shifter. Total should have been less than 1,000.00. I authorized additional work because you assured me that it was required to correct the problem. IT WAS NOT. THAT IS A FACT! You completed work that was not authorized. THAT IS A FACT! You substantially overcharged for the parts. THAT IS A FACT! Instead of making this personal, you need to own up and correct the way you conduct your business. You cannot take advantage of customers and not expect any backlash! (Edited January 20, 2010)

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YellowBot User
Reviewed Business
Benz Connection
Reviewer Name
eric
Review Date
November 24, 2009
Average Rating
5

response to Jeff J (aka av8tr jj)

Man up ! You should take your own advise , you said to do it all and i have your signature that you signed to prove it , so Man up Jeff and sell your car that you cant afford , thats what it comes down to ! YOU AUTHORIZED EVERYTHING! I sure dont hear any complants about the way the car runs , and as far as the transmission work 199- trans service and flush ,175- 24 qts fully syn. trans fluid (REQUIRED)in case you cant add , thats 7.29 a qt. 39.00 for trans cleaner kit , 42.00 for electric plug ,and 538.00 for the electric shifter (witch you left your sunroof open in the rain twice and ruined it) thats 993.00 for trans service,flush,and shifter! Call the dealer and see how much a trans shifter is ! Now as for tune up let me explain AGAIN to you in case you didnt get it the first time , coils i charged you 990.00 for 6 , dealer 1321.32 for six, spark plug wires , i charged you 360.00 for 12, yes m/b has two spark plugs and wire per cylinder! Dealer charges 552.00 for same wires ,spark plugs , i charged 119.88 for 12 , dealer 157.56 , o2 sensors i charged 788.00 for all four , dealer 1179.36 , SO added all up i saved you 952.36 , and thats a fact,and can be proven , get your numbers right before you make stuff up ! To avoid any confusion Eric&Sons Benz Connection has talked to BBB and has response on its way , im sorry to the folks that i have been very busy working on customers cars , and have had little time to respond to untrue aligations on this matter , but again if anyone wants the truth and proof (something boomerjj aka Jeff Jelinek lacks) i will be more than happy to provide it , if anyone likes to have proff that the statements Jeff makes are untrue ! (Edited January 12, 2010)

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Other reviews from the web (18) view all

Average Rating
20

It was a while since I took my car here but when I did it was the worst of services. I hope no one brings their car... here prepare to be overcharged under serviced. The only reason I brought my car here is because my friend was working for them and then I realized they were also being screwed over. This place is terrible.

Average Rating
100

5 star

Business description (4) view all

Since 1997, Benz Connection Inc has been providing Eating Places from Gig Harbor.

Eric & Son's Benz Connection performs full auto service and repair on all makes and models, not just Mercedeses. This family business is located right off of Highway 16, on Jahn Avenue.

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