Status: Open
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Help us make it rightFamily owned, locally operated. Trusted around here since 1890.
I was incredibly disappointed by the lack of professionalism and respect I experienced when trying to reach the pharmacy. After waiting over ten minutes on hold, I was finally taken off hold, only to be hung up on without any explanation. This type of behavior is not only unprofessional but also reflects a complete disregard for customers' time and needs.
Even when I tried to call back, I was informed that the pharmacy was closed. It's beyond belief that a business would not have a proper after-hours message or at least inform customers about their operating hours. This level of service needs to be revised, making me question the staff's competence and the management's commitment to customer satisfaction.
I took the extra step of contacting the store and asking to speak to a manager, hoping to address the issue and provide feedback directly. Unfortunately, my experience didn't improve. The same lack of consideration continued, and I felt even more frustrated and disappointed.
As a customer, I expect basic courtesy and professionalism when dealing with any business, especially one that involves my health and well-being. I have no choice but to question whether this pharmacy values its customers or if this treatment is the norm.
My experience has left me contemplating whether I should take my business elsewhere. How a business treats its customers speaks volumes about its priorities, and at this point, I am thoroughly unimpressed.
I am hopeful that my feedback will serve as a wake-up call for managing this pharmacy. Improvements are necessary not only for my benefit but for the benefit of all customers who deserve respect and efficient service. Should there be one, my next interaction will be more positive and respectful.
If I could give no stars I would in a heartbeat.
Family-owned neighborhood drug store offers health and beauty items, household goods and a full-service pharmacy; photo finishing at most locations.
Very clean store! When I need something in a hurry Bartell's normally always it. The cashiers are very nice and knowledgeable.
Seriously this has to be the slowest pharmacy in the entire world takes an hour just to get through with two cars waiting in. the drive-through which is supposed to be faster Ugh!
5 star
I have been filling my prescriptions here for months and finally left and switched to a different place. They are incredibly slow. I always block out a good 45 mins of time if I know I'm going to this Bartell. They rarely have the basic prescriptions that I need and switch brands every month. I tried to be patient, but had enough.
3 star
Pharmacy, dakotacare
Home delivery is available for Seattle, Bellevue, and Kirkland, Monday through Friday, excluding national holidays. For more information, or to place an order, call (206) 763-6307 or toll-free (800) 233-1145.
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