Avid Video

Great Service, Great Film Selection

Average Rating

100

My husband and I have been customers of Avid Video for 5 or 6 years. We have had great service from the owner the entire time. We always purchase the pay in advance package and giving us films for $2.50 each. Several times when we've forgotten to return a film, the owner gave us a call and charged a second rental on the film instead of charging 2 or 3 day late fees. We always find something we want to see and if we've seen a film he doesn't have in the store, he's interested in hearing about it and ordering it for his customers. I love working with this family run business and keeping...

Posted by by Toni and Billy at Citysearch on May 25, 2011. Brought to you by Citysearch.

No Clue about Customer Service

Average Rating

20

Granted, the owner has great knowledge of film, but lacks social graces. I have seen him bruch off customers and get into unnecessary arguments. He seems to have a huge chip on his shoulder. Now in the new space on Perry St., the aisles are so narrow, one has to bend way down to read the titles. He opens and closes the store whenever he feels like it, and simply does not have an attitude of helpfulness. Poor guy could take a lesson in customer service. It's like he's always on edge. The place is just unpleasant.

Posted by by mark75 at Citysearch on September 27, 2010. Brought to you by Citysearch.

An Avid Fan!

Average Rating

100

I have been an Avid customer for six years, and I specifically opt out of Netflix to support an excellent, family-run local business that is driven by passion and a genuine knowledge and love for great film. (I can't help wondering if the person below who complained about service ever really engaged in conversation with the people behind the counter). At Avid, they know their movies. It's like going to a great record store, where you discover stuff you would otherwise never have found.

To me, there is value in that one-to-one personal contact that comes with a local business. Never mind...

Posted by by bashozsa at Citysearch on January 31, 2010. Brought to you by Citysearch.

great place!

Average Rating

80

the owner is shy, but super helpful. cut him some slack! they have a great selection of indie, documentary and foreign films.

Posted by by durham1984 at Citysearch on August 30, 2009. Brought to you by Citysearch.

Poor service and outdated rental structure

Average Rating

20

I really wanted to like this place as I'm a big fan of local and indie businesses. I don't even mind paying a bit more for a product or service when I feel like I'm supporting a quality local shop. The problem is that with all the alternatives to brick and mortar video stores owners and employees need to consider ways to stay viable. Visart in Carrboro is a great example of a video store that is service and knowledge oriented. Now that I'm in Durham I'll stick with Netflix. High cost of rental, short rental period (one day for new releases), late fees charged on DVDs returned literally as...

Posted by by CSMobileUser at Citysearch on July 16, 2009. Brought to you by Citysearch.

Avid Video can be found at Broad St 611. The following is offered: Video Transfer & Duplication. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Durham there are 2 other Video Transfer & Duplication. An overview can be found here.

Posted on August 23, 2015. Brought to you by opendius.