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Auto World Of Texas

Address
3233 W. 11th Street Houston TX 77008
Phone
(713) 880-1902
Average Rating
4
Total Reviews
(14)
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  1. 1 Star
  2. 2 Stars
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  5. 5 Stars
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Contact Us

Email the business

Toll Free
(866) 764-8016
Fax
(713) 880-1923

Business Hours

Status: Open

Sunday
Closed
Monday
9:00am-7:00pm
Tuesday
9:00am-7:00pm
Wednesday
9:00am-7:00pm
Thursday
9:00am-7:00pm
Friday
9:00am-7:00pm
Saturday
9:00am-7:00pm

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Reviews of this business (14) view all

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11
4 stars
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YellowBot member reviews (2)

YellowBot User
Reviewed Business
Auto World Of Texas
Reviewer Name
BJ Heinley
Review Date
March 29, 2013
Average Rating
1

Really Bad. Beware.

Let's be clear that this place is about money, only. They are not about truth in advertising. They are not about customer service. They wasted my time and money, and had no remorse over it. I called on a Toyota FJ40 selling for $15,000 on Ebay and got ahold of a salesman, Theo.

I told him I lived in Austin and that I was interested, and could he tell me more. He said 'well, people typically send a mechanic out to look it over.' I told him I would do that, but I'd also like some basic information on the phone since the Ebay ad didn't have any at all! I mentioned to him that to make the drive down from Austin to Houston over the weekend would require some serious scheduling and time, and any positive/negative information would be very helpful. Mid-sentence, Theo put me on hold .. did this three times. Rude salesman tactic.

He eventually gave me very basic information about the car.. information that I could see from the photos, and painted a very rosy picture. Too rosy. Lying by Omission. Slimy sales tactic.

I got off the phone and searched around and finally found a mechanic there in Houston and had him drop by (cost me $140, of course.. standard). The mechanic found ALL KINDS of problems ..

Rust holes, bad breaks, weirdness in the valves after a pressure check. Loose gears, leakage in the cooling system, emergency brake doesn't work, door was completely broken, seals on the windshield were cracked and leaking, windshield itself was chipped / cracked, valves were more than 10% out of alignment, switch panel cracked and broken, and on and on. Drum brakes also, not disc (which is fine, but it would have been nice to know on the phone, right?).

So, I called Theo back to discuss it with him and negotiate on price... seeing as anything over $10k for this type of vehicle should really not have this level of repairs to do. I started asking him about the problems and what he was willig to do on the price. "Not a thing" he said. After i picked my jaw back up off the floor, we continued.. and during the conversation, he told me that someone had put down a deposit on the car already and was coming back to buy it.

So, I said 'oh, when did that happen?' He said it was the other day.. basically before I had called originally.. so he was either lying here on the phone, or withholding that information as I spent money on a mechanic and with the idea that I might come down to Houston. Pretty slimy... right?

My recommendation is to avoid any dealings with this company, and especially Theo.

I'm very dissatisfied with Theo and this company based around my experience. Thanks goodness for Yelp and all the other review sites, so my knowledge doesn't go unheard. Hopefully this helps a buyer in the future!

Is this review... ?
YellowBot User
Reviewed Business
Auto World Of Texas
Reviewer Name
David LaPlante
Review Date
June 16, 2011
Reviewer Location
Washington, DC
Average Rating
5

Great guys!

You should check out their site! The have great cars!

- David

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Other reviews from the web (12) view all

Average Rating
100

Fast, fair, and honest. They offer great prices, and work quickly to get you out and on your way.

Average Rating
100

Satisfaction Guaranteed! Bryan and his team stand behind this saying. BTW: talk to John...he has to be the most patient man I know who works in this industry and has wonderful people skills.

Average Rating
100

This dealer has great customer service, professional & friendly staff, clean and the prices are good. Jade is courteous, knowledgeable and very helpful.

Average Rating
100

Going to an auto dealer place always makes me nervous because I know as a single girl without a lot of car knowledge, I could certainly be taken advantage of. These guys are great though and have explained everything to me in great detail without being condescending or shady.

Average Rating
100

Great fast service. I had emailed them to get a quote and John got back to me very fast. They also gave me recommendations about my car which I knew about but they weren't pushy about it. Price was less than other places were charging around the area. Customer service was on point.

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