At&T Store

You can't blame the store manager for doing his job.

While I can certainly understand the frustation you experienced with Auto Zone, you cannot blame the store manager. There a certain policies set in place by the company to protect them and their employees. The store manager may oversee the store, handle complaints, etc. The basic job of the store manager does not include making "major" descisions against policy. When he got the District Manager...

Posted by Scottw on November 20, 2007. Brought to you by ripoffreport.

would you do that?

what kind of company would just give you another part because you say its bad? and not expect either the original part, or money? you may be an honest person, but everyone (in fact, most people) are not, so if the guy just gave u the part and u never brought him the old one, the company would have taken a loss....you have to realize that corporations aren't run by the store manager and the guy...

Posted by Azer on October 21, 2007. Brought to you by ripoffreport.

You are not realistic, ypu did not use your common sense!

Bill,
First off you failed the common sense test. You can not expect a business to hand parts over to you with out paying. Second, pinch or no pinch the managers of the stores and their employees were following correct policy! Third, yes may be the DM helped you, but he even over extended his authority to do so. And as a stock holder in this company I am not happy with his actions, as you...

Posted by Partman James on September 03, 2007. Brought to you by ripoffreport.

What's the big deal about returning the part, or fronting the money?

It's very rare to get credit for a defective ANYTHING without returning it to the seller first. I've never heard of that in the retail business. No one could stay in business by trusting the customers to that extent. So if you find a store that does that, tell me and I'll tell you how to get FREE stuff from them.

Posted by Mike on March 21, 2007. Brought to you by ripoffreport.

the manager on duty followed company policy

while I agree that this may have put you in a hardship, the manager of the Auto Zone store only followed company rules. It was company rules when I worked there for 2 years, from 1997-1999 and is still is that way today.
While you have paid for the original part, which turned out to be defective, you can't expect another part to be just given to you. In order for the company to get the money...

Posted by Sabine on March 21, 2007. Brought to you by ripoffreport.

At&T Store is located at 1650 S Fm 51 # 200, Decatur, TX. This business specializes in Cellular Providers.

Posted on August 09, 2014. Brought to you by merchantcircle.