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Anaya Tile & Marble

993 W 9th St Upland CA 91786
(909) 920-4001
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(909) 920-4006

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Status: Open


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Information about this business (1)

FREE quotes on all products, Big savings on showroom closeouts, Designer granite options, great selection. Wholesale Tile, Tiles, Flooring. 909-920-4001

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Reviewed Business
Anaya Tile & Marble
Reviewer Name
Review Date
November 09, 2011
Average Rating

Some good...some...not so good.

1. Good Price
2. Good Installers (Very Patient)
3. Allowed us to place the templates where we wanted on the slabs.

Unfortunately, I dealt with a manager who was in the process of losing her father so I'm sure that was a part of it, however...

1. As soon as we paid for our granite, we initially felt we were rushed and eventually treated like a nuisance concerning our phone calls, questions and a change of mind regarding the sink we wanted, and eventually we were chastised for "holding up production".

2. After the granite was installed, we noticed a cloudy streak beginning at where they cut the sink and ran about 6 inches. We told her about it, and she sent her installers back out who informed us that this was resin, was in the stone, and there was nothing they could do about it, which was true.

Upon further research on my own, I read that indeed it is a resin fill , and that is done when the stone is being sliced upon initial fabrication. We accepted that no one was at fault and we were probably just stuck with a streak in our granite that was not noticeable when the slabs were in an upright position at the slab yard.

When we went to pay our final balance, my husband began to tell her about what our research had found, and she told us "if you're going to be mad at someone about the resin, be mad at God. He made the stone".

a. We weren't mad. We were trying to find out the cause of this to see if it could be corrected.
b. God didn't slice the stone and fill the cracks with resin, so I found her comment to be less than knowledgeable. Even though we were not blaming Anaya for this blemish, it appeared rather, she was attempting to distance herself at all costs from the it, even if what she was saying was not accurate. That I did not appreciate.

12 / 21 / 11 Update:

Our work was done the first week of November 2011, and I initially wrote this review on Nov 9th, 2011. Upon her discovery of this review Laura contacted us (12/21/11) apologizing for any lack of customer service that may have happened. She did however insist that the resin we see was indeed in the stone before any fabrication, and therefore an act of God which I have yet to understand. For that reason alone, I would not return to this merchant, but I appreciate her apology for herding us along like cattle. (Edited December 21, 2011)

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Other reviews from the web (5) view all

After visiting several showrooms, our contractor suggested we go to Anaya. We were impressed with the large selection and the very friendly helpful staff. We worked with Nathan who was awesome....

best customer service

Average Rating

I own a small investment company that requires us to purchase a lot of flooring. I have used many tile companies and none of them compare to the customer service and dedication that this store to its customers. It has not mattered if I need help finding on individual tile or if I am remodeling an entire house. No matter what my needs are they are met and with a smile. It is a tell tell sign to me when someone immediately greats me the minute I walk in and try to help me with whatever my needs are. I do not write many reviews and when I do it is because I have been blown away with the...

Business description (2)

Anaya Tile & Marble can be found at W 9th St 993. The following is offered: B2B Tile. The entry is present with us since Sep 10, 2010 and was last updated on Nov 14, 2013. In Upland there are 14 other B2B Tile. An overview can be found here.

Enhance the beauty of your home with incredible flooring and tile options. Wood, laminate and veneer. Check out our incredible selection of granite countertops, too. Wholesale to the industry.

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