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Active Appliance Services

Address
6736 Van Nuys Blvd Van Nuys CA 91405
Phone
(818) 778-1999
Average Rating
4
Total Reviews
(140)
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  3. 3 Stars
  4. 4 Stars
  5. 5 Stars
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Contact Us

Email the business

Toll Free
(888) 882-2848
Fax
(818) 778-1990

Business Hours

Status: Open

Sunday
Closed
Monday
8:00am-6:00pm
Tuesday
8:00am-6:00pm
Wednesday
8:00am-6:00pm
Thursday
8:00am-6:00pm
Friday
8:00am-6:00pm
Saturday
8:00am-3:00pm

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Money Order
  • Check

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What the community has to say about Active Appliance Services

Information about this business (14)

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Top Rated Los Angeles Appliance Repair for over 20 years!

* Factory Authorized & Trained

* Los Angeles Appliance Repair

* League of CA Homeowners

Since 1988, Active Appliances Inc. provides factory trained and authorized repair services for all major household appliances. We are the experts at repairing refrigerators,...

Appliance Repair Service for Los Angeles County. Call and tell us your appliance problem.

ADDITIONAL INFO Since 1988, Active Appliances Inc. provides factory trained and authorized repair services for all major household appliances. We are the experts at repairing refrigerators, washing machines, dryers, dishwashers, microwaves, stoves, ovens, cook tops and so much more in Van Nuys, CA! If you have a home warranty, manufacturer's warranty, purchased an extended warranty or no...

Reviews of this business (143) view all

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Overall review sentiment

Score
55%

Top 3 sentiment words

company
Count
1
Score
100%
service
Count
3
Score
66%
estimate
Count
1
Score
50%

Overall review sentiment

Score
55%

Rating distribution

5 stars
97
4 stars
5
3 stars
0
2 stars
3
1 star
35
No rating
3
See more reputation details

YellowBot member reviews (23) view all

Reviewed Business
Active Appliance Services
Reviewer Name
sykes.walker
Review Date
June 18, 2013
Average Rating
5

My Experience Was Good

Vardan was great. He was very efficient in diagnosing the problem with my fridge and fixing it. Great service and great attitude.

Is this review... ?
Reviewed Business
Active Appliance Services
Reviewer Name
Erin Cohen
Review Date
January 24, 2013
Average Rating
1

Nightmare of a company

My dishwasher has been broken and my home warranty company sent out Active Appliances to repair it. They've returned 3 times since September to fix the same problem. Now on the 4th time it's been broken, they have failed to call 30 minutes before arriving AND they've come BEFORE their 5 hour window of 12-5. Three times in a row, the company stated that the serviceman came at 11am for a noon-5 window which makes absolutely no sense. Even though they were instructed to call both a home and cell phone to confirm their arrival, they failed to called the cell phone AND they NEVER left a message on the home phone which would have allowed us to contact them back. The supervisor was extremely rude and told us that they would 'squeeze' us in and return from our REGULARLY scheduled noon-5 appointment. They have extremely poor business practices. Their staff is not trained well and doesn't even know to leave a message? How is it that 3 times in an 8 day period have they failed to show up for their 5 HOUR WINDOW? What a waste of 15 hours of our life, waiting around for this company. I have filed a complaint with our warranty company. I would prefer to give zero stars.

Is this review... ?
Reviewed Business
Active Appliance Services
Reviewer Name
UnhappyAgain
Review Date
September 22, 2011
Average Rating
1

Dont call them! Scam!

They were send out to my house by my home insurance company. All I can say is do not call them. They are rude and unprofessional, treating customers like animals. I will be filing a complaint with the insurance company and also with BBB

Is this review... ?
Reviewed Business
Active Appliance Services
Reviewer Name
Hillary Outheri
Review Date
October 29, 2010
Average Rating
1

Beware

Please check out other reviews (like Yelp) to see what these guys are really about. There is speculation that the positive reviews are made by the company itself. Really, this is the worst service company I have ever dealt with.

I am only posting here to save others from the nightmare I have experienced. They don't know what they are doing, they are very rude, they drawn out jobs for weeks without any resolve. They really don't care and they have no sense of self respect. They should not be in business, but for some reason people still use them.

Please , please , please do not use this company. Even if your warranty company makes you call them, it will cost you less money and time to just get whatever it is fixed by a reputable company.

After almost 1 month without any resolution to an easy problem, I sent my warranty company several reviews that I found on yelp and they were more than willing to assign a different company to fix my appliance. You should do the same before you even have this company come to your house.

I I could I would give them no stars, or even negative stars.

Is this review... ?

Other reviews from the web (120) view all

Average Rating
20

Was assigned this company by KitchenAid for a brand new fridge that had arrived not working. They gave us a 5 hour window for when they would come out. The guy arrives and says KitchenAid should just give us a new fridge before even checking the fridge. Then he examines the fridge and says it's not the compressor. He puts the fridge back against the wall. So I ask what the problem actually...

Average Rating
20

The ability of ACTIVE APPLIANCE to deliver service is appalling. On June 17, 2015 I arranged to have my Maytag dryer repaired ( covered under the warranty) for June 19, 2019. I requested that since the technician would be at the house, that he do the routine maintenance on the washer. The result of …

Average Rating
20

This is so bad it's comical. I had a leak in my freezer and was assigned Active Appliances by my home warranty company. They gave me a 4 hour window for a specific day and never showed. I called to ask why no one ever came and was told they did show and I was the one that wasn't home. That …

Average Rating
20

Run!!!!! Run away from them!!! Rude, un proffesional, they don't know what they're doing. I can't fathom how these guys even stay in business. If have used them please call BBB ASAP!!! Good luck trying to reach a manager and complaining. They will bounce you around for days with Lame excuses.Now run!!!!!!!!! Call a legit repair company!!!

Average Rating
20

The girls that pick up the phone are rude and have no knowledge of the business. This company need to get s new staff that can communicate with their clients. I've never experience such poor communication skills from these girls. They don't let you talk to supervisors, they make excuses every time. As …

Business description (16) view all

We have been proudly servicing the entire state of California
for over 25 years from our many locations, since 1988.
We only use Licensed Expert Technicians.

Active Appliances Repair has helped people avoid the hassle associated with getting a household appliance repaired. Our factory trained technician experts & courteous customer service staff will make your appliance repair experience as...

We have been in appliance repair business for over 25 years. Our factory authorized and trained technicians are ready to fix all brands and types of appliances.

We have been proudly servicing Northern & Southern California

in Appliance Repair Services for over

25 years from our numerous locations since 1988.

36 months parts / 1 month labor warranty

We only use Expert Licensed Technicians.

We do provide appliance repair services and maintenance on all brands of major residential appliances and also; Ranges, Range Hoods, Refrigerators, Dryers, Freezers, Disposals, Compactors, Washers, Dishwashers, Stoves, Microwaves and Ice Makers. Active Appliances Inc. is FACTORY AUTHORIZED for these brands: General Electric [GE], KitchenAid, Siemens, Thermador, Whirlpool, Maytag, Electrolux...

Tags

Factory Authorized Service
Lic #43011
Servicing All Brands & Models
SE Habla Espanol
Fast & Reliable Service
Celebrating Over 20 Years of Appliance Service

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