A American Clown Co

very unprofessional. they worst company

I was referred by a person that said they were 45 minutes late, but gave the excuse they were held up at another party. Well they were the only company in my area that offered the character my child wanted. they were reserved a month in advanced, and asked to show up at 4pm. party started at 3pm. at 4:15pm, i am calling to see where they were. after about the 6th call, i finally get an answer on the phone. Owner said she would call to see where character was, and call back. At 5pm, she called back and said she was sending out another character to me right away and it would take approximately 30 mins. At 6:11, i was calling and they were lost. Mind you directions were provided when the reservations where made a month ago. At 6:40 i said never mind. i never received an apology, a phone call to let me know they were not showing, late, etc. nothing. Most i was offered when she said she was sending someone out was an additional 15 mins to my reservation time. she also indicated that she didn't have my information from when i booked, but i spoke with her when i made booking reservations. I am still awaiting a refund for deposit that was paid. Child was extrememly disappointed that character didn't show.