Rude people with no understanding of what they do. I'm a former owner of a lab. I know what to expect when entering one of these "one hour" labs. These people didn't have any idea of what they were doing, they were rude and condescending. I dropped the film off with special instructions, the salesperson told me that it couldn't be done. I knew that it could from taking it to other similar labs. I tried to explain that it could be done, he said "Whatever, it will be done tomorrow" I come back the next day and of course it wasn't done. After talking to two other people I finally had to talk...
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