Walnut Grove Village

Average Rating

90

Q: Was this provider sympathetic to your situation?
A: Yes, they were sympathetic and caring

Q: Did this provider's staff seem to respect him/her?
A: Definitely! They staff spoke very highly of him/her

Q: Was this provider's office easy to locate?
A: Fairly Easy

Q: Is this business in a safe neighborhood?
A: Absolutely, It is the safest neighborhood around

Q: Did this provider seem...

Posted by george m on November 26, 2013. Brought to you by wellness.

Average Rating

70

Q: Does this provider adhere to the customer is always right policy?
A: Sometimes, but not always

Q: Is this provider easy to reach in an emergency?
A: No. It took me several times to get through.

Q: Was there annoying music playing while you waited or during your visit?
A: No, there was no annoying music

Q: Does this provider leave you on hold for a long time when you call?
A: I usually...

Posted by Anonymous on August 28, 2013. Brought to you by wellness.

Average Rating

80

Q: Did this provider ever postpone your appointment?
A: No, they never postpone my appointment

Q: Does this provider welcome questions?
A: Yes, they don't mind answering my questions

Q: Does this provider remember you by name?
A: Every single time, even if it's been months since my last appointment!!

Q: Was this provider willing to stay open late to accomodate your needs?
A: Sometimes, but...

Posted by Anonymous on December 18, 2012. Brought to you by wellness.

Average Rating

100

Q: Did this provider ever dismiss your concerns as unimportant?
A: Never, they go out of their way to address every concern of mine immediately

Q: Does this provider adhere to the customer is always right policy?
A: Yes, they listen to all complaints and make every effort to correct the situation.

Q: Did the staff make you feel uncomfortable when you called with questions or concerns?
A: Not...

Posted by Anonymous on November 26, 2012. Brought to you by wellness.

Average Rating

40

Q: Did this provider answer all of your questions?
A: No, I left confused and frustrated

Q: Was this provider's staff friendly?
A: Not Really

Q: Did you leave the office feeling satisfied with your visit?
A: No, I felt confused and uneasy when I left

Q: Was this provider's office easy to locate?
A: I got lost, but eventually found it

Q: Are you going to visit this provider again?
A: Not if...

Posted by Anonymous on August 03, 2012. Brought to you by wellness.

Walnut Grove Village, a nursing home in Morris, IL received a 2 out of 5 overall rating from CMS of the Dept of Health and Human Services on November 20th 2015. This score means that Walnut Grove Village is rated below average overall based on health inspections, nursing home staffing and quality measures.

Posted on May 21, 2016. Brought to you by ucomparehealthcare.

Walnut Grove Retirement Community is a Nursing Home facility at 1095 Twilight Drive in Morris, IL.

Posted on February 03, 2014. Brought to you by wellness.