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I'll add my agreement with the below negative comments regarding this outlet at Arundel MIlls. Last month, with new eyeglass RX in hand, I went to this store to get a regular lens bifocals and a ""free"" pair of prescription sunglasses. For years I have used Lenscrafters and have always been very satisfied with their service and quality of their product. This time I decided to use Vision Works. First of all the frames I picked were at $79 a piece, but somehow with the lens the the product now cost over $400. Coupled with the ""free"" pair the total bill came to over $800, BUT the bill...
HORRIBLE, HORRIBLE, HORRIBLE! WASTE of TIME AND MONEY!!!!! If I could give this place a ZERO, I would. They seem to have NO IDEA what's going on. They take forever, keep you on hold for long periods, provide you with conflicting information, and order and prepare the WRONG glasses. We chose them last minute before Christmas, as my son had broken his current glasses and needed a new pair before leaving for the holidays. I called and was assured that for the majority of basic lenses and most frames they would be able to complete them in an hour. I specifically stated that I did not want to...
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