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Vinings Important Pets

Address
4199 Paces Ferry Rd SE Ste EF Atlanta GA 30339
Phone
(770) 319-0100
viningsimportantpets.com
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Average Rating
3.5
Total Reviews
(42)
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  5. 5 Stars
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Fax
(815) 398-8477

Business Hours

Status: Open

Sunday
12:00pm-6:00pm
Monday
8:00am-7:00pm
Tuesday
8:00am-7:00pm
Wednesday
8:00am-7:00pm
Thursday
8:00am-7:00pm
Friday
8:00am-7:00pm
Saturday
8:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Check
  • Debit

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Reviews of this business (57) view all

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Overall review sentiment

Score
69%

Top 3 sentiment words

job
Count
3
Score
100%
treatment
Count
1
Score
0%

Overall review sentiment

Score
69%

Rating distribution

5 stars
27
4 stars
0
3 stars
1
2 stars
1
1 star
13
No rating
15
See more reputation details

YellowBot member reviews (1)

YellowBot User
Reviewed Business
Vinings Important Pets
Reviewer Name
Vinings I. P. Customer
Review Date
November 25, 2009
Average Rating
1

Terrible Customer Service and Poor Treatment of Dog

We took our dog to VIP 5 or 6 times under the strong recommendation of our vet. She is a small, 14-year-old dog who hates to be bathed and groomed, but we had a groomer in the past who did a wonderful job (unfortunately, that groomer retired). VIP complained from the beginning that our dog was difficult, and each time we would ask if we should take her to another groomer, but they said they could take care of her. This last time, we brought her to VIP at 8:30am after reminding them--they already knew--that it was best to groom her early in the morning so she wouldn't be anxious and that she needed to be muzzled to make things easier. NINE HOURS later, we received a phone call saying our dog had not been bathed or groomed because they were unable to do so.

When I expressed my displeasure upon picking her up and finding that her back was partially and asymmetrically shaved, the groomer in charge told me "I don't have to listen to this," and began walking away as soon as I started talking. I have never been treated this way at any business. What bothers me even more than the way they treated me, though, was that my 14-year-old dog was made to sit for 9 hours--after we brought her first thing in the morning--to go through that experience. This is absolutely unacceptable and the worst business practice I have ever come across, particularly in the animal world. Even in the previous visits, the attitude of the groomers was decidedly negative, and they never did a very good job anyway.

NO ONE should take their pet to VIP.

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Other reviews from the web (56) view all

Average Rating
100

VIP, or Vinings Important Pets is a small business in Vinings, GA that is outstanding. New to the area last summer, I'd gotten a puppy & knew no one to pet sit when I travelled. A neighbor highly...

Five stars!!! The BEST groomer in town!

Business description (4) view all

Vinings Important Pets can be found at Paces Ferry Rd Se 4199. The following is offered: Animal Services. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Atlanta there are 46 other Animal Services. An overview can be found here.

Tags

Pet Products

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