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Help us make it rightVeenstra's Garage Inc located at 1304 E Fulton Street in Grand Rapids, MI services vehicles for AC and Heating Repair, Auto Repair, Brake Repair. Call (616) 454-6597 to book an appointment or to hear more about the services of Veenstra's Garage Inc.
024660attr:towingtirestransmission servicetune-ups
Veenstra's Garage is an independent Grand Rapids auto repair shop dedicated to providing quality repair and excellent service. The staff at Veenstra's Garage offers the best auto repair in Grand Rapids, Michigan. The technicians are highly skilled and continually attend training to keep up to date in the fast changing field of car repair, transmission repair and auto service. With over one...
I own a 2004 Chevy Malibu Maxx, and have had some ignition and steering issues. My vehicle was recalled, and the local GM dealerships were not only bogged down, but still charging full price (thousands) to replace parts and fix issues related to the recall, with vague promises of "reimbursement." After two months of waiting I went ahead and took the initiative to get my car repaired myself. Veenstras was understanding and fixed the dangerous issues the same week for a fraction of the cost. This was back in the Spring
4/10/13: I brought my car in because the engine light was on and there was an oil drip on my garage floor. I was told that the engine light was resolved by reconnecting a "mass flow air sensor" and latching an air box. The oil drip was simply caused by a loose drain plug. Easy fix. No problem.
The tech then asked if I would like an inspection. I agreed. He then recommended what I was led to believe was a 60k Subaru service. He quoted me $1900 which I thought was high but he said that he was going by the book and that the price might actually be a bit lower. This led me to believe this was a Subaru recommended service so I went ahead and paid.
Problem #1: I later learned that dealerships and independent shops estimate between $500-$600 for the 60k service.
Problem #2: The check engine light came on the next day. I was told this was unrelated and caused by very old oil. I was charged $101.93 for that.
Problem #3: There is an oil drip again on my garage floor. They say they will look at it but will make no promises about cost.
#1: I never would have paid $1900 for the 60k service if I had not been led to believe it was a standard service. I was misled.
#2: I had the oil changed one week before I brought it in so I am suspicious about how it could be needed.
#3: The original problem is still present after $2043.19 worth of service to the car.
I did contact the owner via email and did discuss this with the tech over the phone. Their position seems to be that that what they charged is fair and that they are happy to look at the oil drip. (I've never understood why a business's solution to bad service is to offer additional bad service.)
One part of this is tricky. They didn't overcharge me and they told me what it would cost. The tricky part is that I was not informed that the service was above and far-beyond what anyone else recommends. A lie of omission led me to believe that I was just getting a standard 60k service.
The other part is straightforward. I took the car in for an oil drip. I was sold $2043.46 in service UNRELATED to the drip. The drip is still there.
Truthful and honest quotes. Ed is always following up!
Veensta's always provides feedback with numerous options and price ranges. They have also bent over backwards by staying late, getting my vehicles in on a short notice and make sure that I understand exactly what is happening at all times.
I was overcharged for something that I could have gotten for free at AutoZone. Wish I had taken it there instead.
Always a great experience. Friendly and knowledgeable staff who made me feel valued as a customer.
Staff was friendly and accommodating as usual. The work was completed within the amount of time I expected and the brakes are performing much better now.
Veenstra's Garage is an independent repair shop dedicated to providing quality repair and excellent service.
The staff at Veenstra's Garage is the best in the business. The technicians are highly skilled and continually attend training to keep up to date in the fast changing field of automotive repair. With over one hundred years of combined experience and the latest diagnostic equipment and...
Payment Options: Cash, Visa, Master Card, American Express, Discover, Personal Checks, Financing
Veenstra's Garage - Auto Repair Grand Rapids, Car Repair & Service can be found at East Fulton 1304. The following is offered: Engine Repair, Tires, Auto Glass, Car Transmissions, Truck Repair, Car Brake Service, Auto Repairs. The entry is present with us since Sep 7, 2010 and was last updated on Dec 19, 2013. In Grand Rapids there are 136 other Auto Repairs. An overview can be found here.
Providing the best automotive repair in Grand Rapids since 1925. Stop by for excellent service with any car concern.
Tags
Transmission & Clutch Repair
Muffler & Exhaust Repair
Collision Repair
Radiator Repair
Service Department
Oil Change Facility
Foreign Repair
Electrical Repair
Domestic Repair
Japanese Repair
Diesel
Tire & Brake Repair
Electric Repair
Import Repair
General Repair (Aftermarket)
GM Factory Trained Specialist
European Repair
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