I booked the Arena Hotel a day before I had to go to San Jose for a conference through lastminute.com
The next day, about 1-2 hours before check in, a full day after receiving my confirmation number via email, I received an email from Sybil Saiz of innpoints.com (somehow related to lastminute.com) saying "Although, you were able to book a reservation there may have been a system error which allowed this reservation to go through....Please cancel previous reservation and make alternate accommodations." I received this email while in a meeting and now I was sitting there wondering where I was going to sleep that night.
I went to the hotel anyway and they told me that innpoints was supposed to contact me. I told them they contacted me that morning, after I had already made arrangements. They gave me an upgrade at my cheaper rate. I was hapy that they gave me that room but was upset that they were involved in trying to force me into new accomodations with no notice. :-(
However, the room was nice. The building was a bit aged which contributed to its charm but also required wall air conditioning units as no central air system was available.
Overall, the hotel was nice but almost being forced to find a new hotel when none are available due to a nearby conference could have been the cause of a 1-star rating.