I ordered flowers for my mother's birthday to be delivered to her workplace. I even sprung for spending more (bigger bouquet of flowers for more money option) When I saw the flowers at her house the next day, they were already wilting and the vase and flowers did not look like the picture at all. The manager explained that more notice is needed for getting the actual vase and flowers - but it wasn't just that - it was the quality, I felt ripped off. I tried them one more time for a friend's 1st day at a promotion and when I had lunch with her I saw them - AGAIN, horrible. I had even gone through the trouble of asking if they had the flowers and vase from the picture, the lady said yes. They later called to tell me they didn't have the vase, I tried to cancel the order but the manager wanted to charge me 30% re-stock fee - the flowers were $130. He kept insisting it would be more beautiful than the online picture, so I finally agreed. He called again to tell me they didn't have the same flowers from the picture as well, but still would not let me cancel even though I had asked first if they had the flowers and vase. They had taped up the opening to a vase with an opening that was clearly too large for the bouquet so it could hold up the flowers. It just really made me feel bad to spend so much money on bad quality - I'm going to use 1800 Flowers in the future.