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Urban Retreat West

Address
2034 West Gray Street Houston TX 77019
Phone
(713) 523-2300
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Average Rating
4
Total Reviews
(57)
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  4. 4 Stars
  5. 5 Stars
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Contact Us

Business Hours

Status: Closed

Sunday
Closed
Monday
Closed
Tuesday
8:00am-7:00pm
Wednesday
8:00am-7:00pm
Thursday
8:00am-7:00pm
Friday
8:00am-6:00pm
Saturday
8:00am-5:00pm

Additional Info

Payment Methods

  • Visa
  • MasterCard

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What the community has to say about Urban Retreat West

Reviews of this business (56) view all

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Overall review sentiment

Score
88%

Top 3 sentiment words

hair
Count
3
Score
100%
cut
Count
2
Score
100%
service
Count
2
Score
100%

Overall review sentiment

Score
88%

Rating distribution

5 stars
40
4 stars
5
3 stars
1
2 stars
1
1 star
10
No rating
1
See more reputation details

Editorial reviews from the web (2)

Sink into complete luxury or just get a simple haircut at one of the city's best-known salon and day spas.

Average Rating
80

In Short
This salon and spa strikes an engaging balance between luxurious sophistication and general accessibility. Urban Retreat makes a real effort to wrap the client in comfort, and...

Editorial Review by Citysearch Editors

Full-service salon and spa offering professional massage, make-up application, skin and hair care.

Other reviews from the web (56) view all

Best Stylist Ever!!

Average Rating
100

I've never loved my hair so much!!!

I decided to book with Sarah Marshburn because my mom can't stop talking about her. I was beginning to think she loved Sarah more than me, her own daughter. So I figured I should check her out and see for myself what my mother was raving about. I'm in Love!!!! Not only is my hair the most beautiful it has ever looked, I had the most wonderful experience. Sarah is as beautiful on the inside as she is on the outside and just a joy to be around. She is very good at what she does and I look forward to having her as my hair stylist for many years to come!

Not recommended!

Average Rating
20

I have created a Yelp account for the sole purpose of writing this review. I used a Groupon for a ""clinical facial"" and did not have a good experience. I understand this was a clinical facial and not one that focuses on relaxation, but that still doesn't excuse the aesthetician from standing up the entire facial - made me feel as though she in a hurry and not fully focused on the facial. She also talked throughout the entire facial. For anyone who gets regular facials, it is common practice that the cleansing process that this is where the massage and relaxation piece of it should...

Nice Place--Would recommend

Average Rating
80

I used a LivingSocial certificate for a photo facial 3 weeks ago. Had a wonderful experience. Mari, my technician, was professional, knowledgeable, courteous and caring. I saw some results with just the one photo facial, but it usually takes 3-4 photo facials for optimal results. I would definitely recommend Mari.
Two days ago, I had a facial and chemical peel with Sabrina. She was also professional and GREAT! She knows what she's doing--just the right amount of talking when needed (I'm about to put on the chemical peel--you may feel a bit of tingling--let me know if you are...

WORST CUSTOMER SERVICE EXPERIENCE-4 TIMES IN A ROW!

Average Rating
20

For the holidays, I was given a generous gift card to go treat myself at this particular spa.

Experience #1: I scheduled a pedicure appointment for myself and 2 other friends. Confirmed the appointment even. What did Urban Retreat do? They ""accidentally"" gave our time slot to another party and bumped us to a completely DIFFERENT DAY. There was no apology. In fact, in was intimated by the appointment setter (Sherie?) that I had actually made the mistake. We had to go elsewhere

Experience #2: I made a manicure appointment with their nail tech Maitai. What did Urban Retreat do? ...

If your time is valuable, go elsewhere.

Average Rating
20

To be honest, I just created a Citysearch account because this awful business was feature on Groupon. I went here in late November 2010, and I had an expensive spa package (mani/pedi, a 45-minute massage, and ""spa lunch"").

I had made an appointment but ended up sitting around in a little back room for longer than the individual parts took. (That's right. It took 5 hours for their ""3-hour"" spa experience.) I wasn't the only one back there, and all of the ladies that day had issues with the management double-scheduling their appointments, losing the bottle of wine they had on the...

Tips about this business (3)

Skin Care

Exotic delights include reflexology sessions, volcanic Dead Sea mud wraps, eyebrow dyeing and shiatsu massage

Save Money

While just about all the services at Urban Retreat can be purchased individually, there are packages offering the popular elements on more economical terms.

The Extras

Visit the boutique for accessories such as handbags, jewelry and gifts. And since it's a spa, expect plenty of hair, face and body products as well.

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