Status: Open
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Help us make it rightStay away from U-Haul in Westfield. We booked a trailer to be picked up at the Westfield location. We received a confirmation that evening but the next morning we received another email randomly changing the pick up location, stating that we needed to pick it up at a location 30 minutes away from the agreed upon Westfield location. Upon trying to resolve the situation we asked to speak to a manager and we were put on hold for over 30 minutes, and never did get to talk to anyone about the situation. Needless to say, if that's the best customer service available at the Westfield Hertz, we cancelled our reservation and went elsewhere. I would definitely NOT recommend them.
Since 2010 the company has been providing Utility Trailer Rental.
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