Horrible. (Also address listed is wrong, they have moved to 123 Puuhale)
Severely damaged car while towing. My car was towed at night and when I got to the lot to pick it up, 7 miles away, I found multiple scratches and dents, including a very large scrape along the right front side, and the rear bumper had a 10-inch crack that will require a complete replacement part.
My car was parked outside on a small incline but they claimed that qualifies as difficult hookup, meaning an above- or below- ground hookup in a multilevel building, and charged us an extra $30 fee for a total of $190.
The same thing happened to me as the other reviewer. The tow truck driver actually told us it was the law that he charge us $120 just for coming out, but he was giving us a break at only $80. He was verbally abusive to us even though I was crying and my friend had just had knee surgery. To top it off we were legally parked. We ended up paying him $50 after arguing for quite some time. I came home and immediately looked up Hawaii's tow truck laws to find out that statute 290-11 says they are not allowed to charge the owner of the vehicle if they show up to the scene. We should have called...
Tow Jams is located at 894 Waimanu St, Honolulu, HI. This location is in the Ala Moana - Kakaako neighborhood..
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