Status: Open
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Help us make it rightRUDE, RUDE,RUDE!!! Poor bedside manner. Was nice before surgery, after surgery was terribly rude and unhelpful.
No one ever expects to need spinal surgery. I'm so thankful to Dr. Bonvallet and his staff for taking such great care of me. He put me at ease from the first moment we met. He was attentive, kind and informative on my condition. Thank you so much!
His exam was at best adequate, certainly not what I would expect from an initial visit. He ordered tests to be done, and it has now been nearly three weeks and I have not heard about any appointments for those tests ( a nurse called me a week ago and said they were working on it and she would call me back "in 10 minutes" but so far I have not heard a word). The nurse who worked with him was so...
Q: Does this provider adhere to the customer is always right policy?
A: Yes, they listen to all complaints and make every effort to correct the situation.
Q: Was this provider argumentative or easily angered?
A: Not at all, they were one of the kindest, most attentive individuals I've ever met
Q: Did this provider prominently display their diplomas or business license?
A: Yes
Q: Was it clear that this provider takes pride in the appearance of his/her office?
A: Yes, the office was well organized and taken care of
Q: Did this provider promise services he/she couldn't provide?
A: No, they were able to provide everything they said they would
Q: Was the waiting area spacious?
A: Yes, extremely spacious
Q: Was this provider sympathetic to your situation?
A: Yes, they...
Patient Account
Todd C Bonvallet, MD practices as an Orthopedic Surgeon in CHATTANOOGA, TN.
Patient Account, Spine Surgery Associates
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