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In January I signed up for a 2-year gym membership at Titan Gym. Before signing, the conversation went like this:
Me: I only want to sign up for a few months. I don't want to belong to a gym in the summertiime.
Titan: You can suspend your membership over the summer months. (He volunteered this. I had never heard of such a thing.)
Me: How does it work?
Titan: Say you suspend it for 3 months. Then your expiration date gets moved back 3 months.
Me: How do I do it?
Titan: Just tell them at the front desk when you want to do it.
The ability to suspend is the only reason I signed up. Now they won't to let me suspend the membership for the summer, saying "It's not in the contract." They led me to believe that it's a normal part of belonging to the gym and then hid behind what's (not) written.
All my attempts at peaceful resolution were met by hiding, avoiding, and more lying. It would cost me more to take them to Small Claims Court than what the damages are (thankfully, a fairly cheap membership), so my only recourse is the BBB and writing reviews online.
Bottom line: they lied to my face just to get me to sign the contract.
In January I signed up for a 2-year gym membership at Titan Gym in Mentor. Before signing, the conversation went like this:Me: I only want to sign up for a few months. I don't want to belong to a gym in the summertiime.Titan: You can su...
Worst customer service experience I have ever had. Completely unreliable and very defensive. Definitely a no-go.
I was one of the first members to join the new downtown Titan’s Gym. I love the clean new equipment, friendly staff that knows me by name, and the fact that I never have to wait to use a machine. Plus it's 24 hours so it accomodates my busy schedule. If you want a killer workout try the boot camp! Thanks for a great first year Titan’s!
Titans Gym is located at 668 Euclid Ave, Cleveland, OH. This location is in the Downtown neighborhood. This business specializes in Health Clubs.
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