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Help us make it rightBought a bike brand new in 2006 and had a good experience with the sales staff. In 2011 i need my tire changed so i took the tire off of my bike and took it in. I got my tire back later in the day and the transaction went smooth and i went home to put it on and go for a ride. It was then when i noticed a 6 inch gouge in my rim. I took the rim back to the service writer to ask what had happend...
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