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Help us make it rightSanta Rosa South
Visit your Target in Santa Rosa, CA for all your shopping needs including clothes, lawn & patio, baby gear, electronics, groceries, toys, games, shoes, sporting goods and more. We serve our guests in 49 states nationwide and at Target.com. We're committed to providing a fun and convenient shopping experience, with unique products at affordable prices. Since 1946, the corporation has given 5...
My experience with Kyle McBride in the Target cell phone department was absolutely atrocious. He gave misinformation regarding the return period on new cell phones that could have cost me a lot of money, and then denied accountability, and refused to take responsibility like a man, for doing so.
This ended up creating a three week consumer horror show during which I and my daughter (the account was put in her name, to help her establish a credit history) wasted 20 hours fighting with various customer no-service agents at Target and Verizon.
After initially being quite helpful (this whole mess came into being because of poor service and corrupt "hard-sell" behavior on the part of a sales rep named "Graham'), Kyle McBride ended up treating me in the most unprofessional, rude, arrogant, and insulting way I could have imagined, crowing about "all he'd done for me" - after HIS company had put ME through virtual cell phone hell, wasting hours and hours of my valuable time, thanks to MISINFORMATION he and his cronies had given me to get me to buy phones!!
It's obvious that Kyle McBride doesn't know, nor does he care, about what it means to keep his word – or to do his job, which at minimum is to clean up huge problems caused for customers BY HIS OWN COMPANY. Hopefully he'll grow up before he costs Target more customers.
What happened? In a nutshell, we were told we could return our new phones within 14 days at no cost. The cost? A $1240 bill from Verizon.
The bottom line: if you go with Verizon, despite what slimy Target cell phone sales might tell you, the "no-cost return period" is NOT 14 days - it's JUST 3 DAYS!!! You will pay activation feels, after that - in our case, $105 worth of activation fees - which most certainly is not "no cost."
Unbelievable.
Kyle McBride ought to be demoted or fired before he gets Target into more serious trouble with customers and cell service providers. Target cell sales people are horribly trained and simply don't know what they're doing, don't know what they're talking about, and don't care about doing the right thing.
First thing they teach you in kindergarten: when you spill your milk, you tell the truth, and then you clean up your own mess; you don't blame someone else or expect someone else to clean it up for you. I guess McBride missed school that day.
This whole thing was a freaking nightmare for us. The store manager, Jessica Houston, tried to be helpful, at least, and I finally everything got straightened out.
But until I get a sincere personal apology from Kyle McBride, my review will stand as is, and my recommendation to all potential cell phone customers will be ...
AVOID TARGET LIKE THE PLAGUE.
In Short
Red-shirted salespeople guide shoppers through the bright, well organized stores. From housewares to lawn care, Target stores are always clean and welcoming. And with clothing...
Good experience with the workers in the toy department that were stocking as well as customer service for holding onto my daughter's 12v ride in car.
I went to Target to purchase a new single serve coffee maker. The store price was higher than the online price. At checkout, the cashier called the front desk and the gal came over to scan the...
I bought a sweater and they did not remove the security tag off so I had to return to get that removed they should put more attention
Store is nicely stocked but the bathrooms are disgusting with blood on the floors along with used tampon applicators and pad wrappers in the women's, yet I walked out and there were at least 5...
Jennifer at The Customer Service desk was amazingly helpful! She went out of her way to call the other store to find the electronic I was looking to buy. She was super friendly and very helpful!...
Visit your Target in Santa Rosa, CA for all your shopping needs including clothes, lawn & patio, baby gear, electronics, groceries, toys, games, shoes, sporting goods and more. We serve our guests in 49 states nationwide and at Target.com. We're committed to providing a fun and convenient shopping experience, with unique products at affordable prices. Since 1946, the corporation has given 5...
Expect More. Pay Less. Free Shipping with $50 purchase or free same day store pickup on all online orders. Plus, save 5% every day with a Target REDcard.
Department Stores
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Visit your local Target for all your shopping needs including clothes, lawn & patio, baby gear, electronics, groceries, toys, games, shoes, sporting goods and more.
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