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I must say I agree. I just called to see when a co-worker's relative's funeral was and all I got was a short "I have no idea". That was it. Not helpful whatsoever. Glad I don't have a loved one at this place!
I just called to check to see if my flowers made it in time for my best friend's mother's funeral and if not, if they would still be given to the family. Immediately, the man who answered the phone took a very belligerent tone of voice with me saying he didn't know anything about flowers and that he didn't understand what I was trying to ask. I then asked if he could transfer me to the person...
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