"On the go? Use our mobile site by going to http://m.yellowbot.com/"
Map

Sterling Collision Center, LLC

1111 Bell Ave
Tustin, CA 92780
(714) 259-1111
sterlingcollisioncenter.com
3.5 star rating based on 21 reviews

Recommend this place?

Love It Hate It
1 1

Rate this place!

↓
A class act

Offers

  • Sterling AutobodySterling Autobody

    Complimentary detail with repairs.

    Comprehensive warranty on repairs.

    Print this offer Print this offer


Good To KnowGood To Know

 
Hours
Mon-Fri 8am-6pm Sat 9am-12pm  
Status: Closed  
Phone Number

tel: (714) 259-1111

Edit Review Review It

Member ReviewsMember Reviews

Sterling Collision Center, LLC

Worst Service Ever! Do Not go there!!

Review Rating
I got in a small accident at 5 MPH and had minor damage to the front end. Sterling took 2.5 months to repair a simple accident and lied to me and even hung up on my insurance agent when he inquired why it was taking so long. They cashed my 11K check the same day but made me wait over 2 months. I talked with the owner who told me he couldn't afford to lose any money on the deal and gave me a $700 discount even though I was out 5K for a rental car and had a 2K deductible. My insurance was billed over $16,000 and that was maxed out and they probably made 8k on that.

Very poor service and when I finally got my car, none of the interior lights worked. So, I had to take to the dealership and pay them to fix. Joe the owner really needed my $1,300 more than I do so I hope he's happy for treating me like that and although I've never given anyone a bad review, consumers must know about their bait and switch tactics and this guy telling me he "couldn't afford" to credit me my deductible for keeping my car while the Bentleys, Lambos and Ferraris are in and out in a week or less.

I will never go there again and recommend that nobody else does either. Because the rating here has one as the lowest rating, disregard that and for the record Sterling Collision Center gets a negative five rating.
Posted by Chris Fisher on October 14, 2009
Sterling Collision Center, LLC

Quality repairs, great service

Review Rating
I strongly believe in giving credit to those who have earned it. I must admit I was impressed with the quality of the repairs and customer service that my wife and I received at Sterling BMW body shop. This was the second time that we have used their body shop and they have done a great job on both times.
Posted by Michael W. on June 12, 2009

Information from the business

Premier OC auto shop repairs only high-end, luxury vehicles like BMW's, Porsche's, Audi's, Bently's and

brought to you by

Citysearch

Sterling Collision Center, LLC is the only BMW, Audi, Bentley, Porsche & lamborghini authorized facility in Orange County, California.

Our Technicians are factory trained and certified to repair accident damaged vehicles according to the manufacturer specifications using Original Factory Parts and guidelines.

Visit Sterling Collision Center in Tustin before going to an INSURANCE Company... more
Posted by Citysearch on April 13, 2009

brought to you by

Citysearch

BMW, Bentley, Audi, Porsche & Lamborghini BMW, Audi, Bentley, Prosche Pick up & Delivery shuttle Lamborghini Authorized Repair Sterling Collision Center, LLC is the only BMW, Audi, Bentley, Porsche & lamborghini authorized facility in Orange County, California. Our Technicians are factory trained and certified to repair accident damaged vehicles according to the manufacturer... more
Posted by Citysearch on October 29, 2007

Editorial Reviews from the web

Editorial Review

brought to you by

Citysearch

Premier OC auto shop repairs only high-end, luxury vehicles like BMW's, Porsche's, Audi's, Bently's and Lamborghini's.
Posted by Contributor on April 27, 2009, (Edited September 26, 2007)

Other Reviews from the web

Sterling Collision Center, LLC is the worst service ever!

Review Rating
brought to you by

Citysearch

I got in a small accident at 5 MPH and had minor damage to the front end. Sterling took 2.5 months to repair a simple accident and lied to me and even hung up on my insurance agent when he inquired why it was taking so long. They cashed my 11K check the same day but made me wait over 2 months. I talked with the owner who told me he couldn't afford to lose any money on the deal and gave me a... more
Posted by Citysearch User on October 13, 2009, (Edited October 14, 2009)

Outstanding customer service

Review Rating
brought to you by

Citysearch

Have been a BMW driver and a customer at Sterling BMW for many years. Was referred to Sterling Collision by the other parties insurance company (AAA). I am pleased with the quality of the repairs and the excellent customer service that I received at Sterling collision. My personal thanks to Ray and his team. I highly recommend their facility.

Pros

+ Convenient drop off location &... more
Posted by BMW200750 on August 14, 2009

Happy customer

Review Rating
brought to you by

Citysearch

I was referred to Sterling auto body by my Audi dealer in Mission Viejo. I want to thank Ray and Paula for helping me with a rental car and repairing my car quickly. As a single mother, it is difficult to know who to trust when it comes to repairing my car. I want to thank my Audi dealer for their recommendation. I am a happy customer and will let all of my friends know about both... more
Posted by AudiDriver on June 12, 2009
» view all 19 Reviews
Data by Localeze
© 2007-2009 Solfo, Inc. – All rights reserved (v23.2.3-0-g21493ba6-M)