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Shadow Mountain Mortuary

Address
2350 E Greenway Rd Phoenix AZ 85022
Phone
(602) 971-7350
shadowmountainmortuary.com
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Average Rating
4
Total Reviews
(9)
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What the community has to say about Shadow Mountain Mortuary

Information about this business (4)

Celebrating Lives with Dignity

Celebrating Lives with Dignity

We are a proud member of the Dignity Memorial Network, North America's largest and most trusted network of funeral, cremation and cemetery service providers. With more than 1, 800 licensed providers in the U.S. and Canada, the Dignity Memorial brand is the name families turn to for compassionate and professional final arrangements. When you choose us as your...

We are a proud member of the Dignity Memorial Network, North America's largest and most trusted network of funeral, cremation and cemetery service providers. With more than 1,800 licensed providers in the U.S. and Canada, the Dignity Memorial brand is the name families turn to for compassionate and professional final arrangements.\nWhen you choose us as your funeral home or cemetery provider,...

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Reviews of this business (14) view all

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Overall review sentiment

Score
50%

Top 3 sentiment words

gentleman
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1
Score
100%
flowers
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2
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0%
book
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2
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0%

Overall review sentiment

Score
50%

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5 stars
6
4 stars
0
3 stars
1
2 stars
0
1 star
2
No rating
6
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YellowBot member reviews (1) view all

YellowBot User
Reviewed Business
Shadow Mountain Mortuary
Reviewer Name
nate ballard
Review Date
May 09, 2008
Average Rating
1

Take your loved one somewhere else

Do not use this mortuary. They placate you. Are experience was this, we asked for a Presbyterian minister and they said they had a non-denominational Minster who needed a honorarium $150.00 to do the service but was not available to come to the grave site. He was horrible. We had the Lord’s Prayer in the program as Presbyterian say it and he said it wrong using trespassers and trespasses rather than what was in the program as debts and debtors. He said nothing helpful or consoling and was harsh and cold. The flowers we ordered from had the containers taken and were loose on the grave that night and missing less than 24 hours after the service. We would have taken them if we had known that these expensive flowers would have been thrown away in less than 24 hours.
They did not tell about my fathers work service even though we had written it down for them to say.

This mortuary will lie to get your business and you will be disappointed. They did not even have the coffin on display we had to pick before we had to pick it. The programs and sign in book were terrible and they forgot to play the music we had chosen or even set up a keyboard for music.

The also screwed up the announcement in the paper and put the date and day wrong.

They did not tell us that the National Cemetery would destroy the expensive arrange flowers in under 24 hours. The florist tells us that the mortuary kept the containers the flowers were in and threw the rest like weeds on the grave as we found out later in the day. The next day they were missing.

Do not use this mortuary! They placate you, and take advantage at your time of need. Are experience was this, we asked for a Presbyterian minister and they said they had a non-denominational Minster who needed a honorarium $150.00 to do the service but was not available to come to the grave site. He was horrible! We had the Lord’s Prayer in the program as Presbyterian say it and he said it wrong using trespassers and trespasses rather than what was in the program as debts and debtors. He said nothing helpful or consoling and was harsh and cold. The flowers we ordered from them had their containers taken and were loose on the grave that night and missing less than 24 hours after the service. We would have taken them if we had known that these expensive flowers would have been thrown away in less than 24 hours.
They did not tell about my fathers work service even though we had written it down for them to say. Other things the minister just read.

This mortuary will lie to get your business and you will be disappointed. They did not even have the coffin on display we had to pick before we had to pick it. The programs and sign in book were terrible and they forgot to play the music we had chosen or even set up a keyboard for music.

The also screwed up the announcement in the paper and put the date and day wrong.

They did not tell us that the National Cemetery in Phoenix would destroy the expensive arrange flowers in under 24 hours. They also did not tell us of the theft problem at the National Cemetery as flowers get stolen regularly even silk ones as they do not have money for a gate..

Save yourself the grief of using a mortuary who does not give a Blank about you and your loved one and go somewhere else where you are cared for. Also get your own minister to do the service as the fellow they recommend must get a payback from the motuary. You would never meet him and say he should be the guy to talk at your loved one's service

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Editorial reviews from the web (1)

Part of a national network of funeral homes providing cremation, traditional funerals and bereavement services.

In Short
Dignity Memorial, a network of funeral, cremation and cemetery providers, offers professional services that include prearrangements, burial, mausoleum entombment and cremation....

Other reviews from the web (13) view all

Average Rating
100

I can't say enough about the caring, professional and efficient service at such a stressful time.

Convenient Location

Average Rating
60

I recently accompanied an older adult to Shadow Mountain to make the arrangements for her mother. We were treated with care and respect. It was difficult to figure out what the most reasonable rates would be because they made it seem like you could only by a package deal. I didn't press the issue because the person I was with wanted to keep it simple with a package deal.

Business description (1)

We are a proud member of the Dignity Memorial Network, North America's largest and most trusted network of funeral, cremation and cemetery service providers. With more than 1,800 licensed providers in the U.S. and Canada, the Dignity Memorial brand is the name families turn to for compassionate and professional final arrangements.

When you choose us as your funeral home or cemetery provider,...

Tips about this business (4) view all

Save Money: As an additional service, up to four members of the deceased's immediate family are eligible to receive special airfare savings through the Bereavement Travel Program so they can attend the funeral or memorial service.

The Extras: For family and loved ones suffering from a recent loss, Dignity Memorial offers a 24-hour compassion helpline providing round-the-clock assistance to those in grief.

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