Service King Collision Repair of Mill Creek

Disappointing Service

We were not too happy about the way Thoroughbred treated us and our vehicle while in for repairs. When going on-site to pick up some stuff out of my van I was shocked to find the damaged bumper in the back of the van. I am pretty particular about my interior and was not happy to find dirt and grime from the car part all over my seats. They also removed the door panel and door handle in preparation for repairs. Which is OK except they left the van outside for many days in the rain. I could see the interior of my car through the door handle hole. I asked them to put the handle back on while they waited to finish the repair. They said they would, but the next day it was still not done. I had to call my insurance company and have them ask Thoroughbred to put the handle back on. Only then was it done.

There were many other disappointing items and delays that basically summarize into; they work for the insurance company when being reimbursed directly. Even though I was the owner they treated me as the third party and even once told me I would have to get information they had from the insurance company. They also made it very clear they get most, if not all, of their business from the insurance companies and as long as the company is happy it did not matter much what the owner’s concerns are.