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Serenity Pet Spa & Hotel

Address
205 Tintern Ct Chesapeake VA 23320
Phone
(757) 401-6184
serenity4pets.com
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Average Rating
5
Total Reviews
(100)
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What the community has to say about Serenity Pet Spa & Hotel

Information about this business (2)

Serenity Pet Spa and Hotel is a personal and intimate grooming salon, and boarding facility owned and operated by Kimberly Bufkin. We are dedicated to ensuring your pet's grooming, or boarding experience is a relaxing one...every time!

Business owner and groomer, Kimberly, has over 15 years experience with grooming both, cats and dogs. In the grooming business, it's a rare find to uncover a...

Dog and cat grooming and bathing, specialty salon services, daycare and overnight boarding

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Reviews of this business (100) view all

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Rating distribution

5 stars
88
4 stars
8
3 stars
2
2 stars
0
1 star
2
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YellowBot member reviews (1)

YellowBot User
Reviewed Business
Serenity Pet Spa & Hotel
Reviewer Name
kittymomma
Review Date
June 25, 2012
Average Rating
1

Do NOT take your cats here!

We brought our cat here once for an appointment to get bathed and trimmed, and after the 4 hour waiting period that they told me, we went to pick him up. The lady at the front asked if she could call us when she was done bathing and cutting his hair. And I replied: "Is he not done now?" She said no, and that it typically takes 3-4 hours to do. I told her that we had an appointment at 2 pm (it was almost 6pm) so we would just pick him up now.

There were dogs running and barking everywhere, so the cat was scared to death! Big loud dogs and I had specifically asked if they could book him on a day where the cats were going to be groomed separate, and this was definitely not the case!

To my amazement – the cat was still locked up in his cage, he did not have any of his services done, and he peed himself because he was locked in his cage for 4 hours! I also do not think that they gave him any food or water for he went straight to water when he got home. They just left him locked up is his crate for 4 hours with dogs running everywhere.

I was very disappointed and very angry that my cat was mistreated in this way for hours.

We will not go here again and we definitely will not recommend this place to anyone.

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Other reviews from the web (99) view all

Average Rating
100

Very friendly and always keeps me posted on Romo's progress.

Average Rating
100

I am very please with serenity pet spa and hotel, wouldn't take my pet anywhere else.

Business description (6) view all

Calm atmosphere and attentive, gentle groomers make our salon the most inviting for all cats and dogs! We offer full-service grooming for all breeds, as well as small pet boarding with a home-like feel. Our focus is on each individual pet's needs, and offer a wide availability of appointment times, as well as an accumulation of over 20 years of experience. Come visit our salon in its...

~Piece of mind that your pet is being cared for by our small staff and have 100% vested interest in our quality of work, the services we provide, and have a "buck stops here" attitude about making you and your pet happy! We are passionate about what we are doing and about our business as a long-term commitment with you, as we care for your pet as if they were our own!~

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