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Sedona Spa

1611 Main St Ste B
Dallas, TX 75201
(214) 742-1611
sedonaspadallas.com
4 star rating based on 26 reviews

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Payment Methods
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Hours
Mon-Thu 6am-8pm Fri 6am-7pm Sat 9am-2pm  
Status: Open  
Phone Number

tel: (214) 742-1611

Toll Free Number

tel: (866) 494-9084

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Sedona Spa

Buyer Beware

Review Rating
I normally do not write reviews; however, I had such a terrible “non-experience” at the Sedona spa that I wanted to share my “buyer beware” story. I am currently a student and a friend of mine bought me a massage and sauna at the Sedona spa for my birthday. I was excited after seeing all of the good reviews this place has received. On the day of my appointment, I left 30 minutes in advance to come to the spa (which is only 10 minutes away from me). On the way, I hit traffic due to an accident that was on the road. I called the spa to mention to them that I was going to be 10 minutes late. I was told that the time would cut into my session. Once I reached the spa, after battling traffic, I was actually 30 minutes late for my appointment and was told that I had missed my appointment and therefore had lost my certificate. I could re-book but would have to pay for that day’s appointment as it would be considered a late cancellation. I would also like to clarify that I was not told of their cancellation policy on the phone when I initially booked the appointment (and I had booked with the manager). Right there went my whole gift certificate (and my friend’s money/my birthday present) down the drain. Even after speaking to the manager, I was told that nothing could be done despite my good faith effort to make it there on time and calling ahead since I was going to be late. I am pretty surprised and appalled at the level of service I received at this spa. The circumstances in this situation were completely beyond my control and I find it difficult to believe that I am the first person to ever be late due to being stuck in traffic due to an accident on a major Dallas highway (I-35). It seems surprising that given I was a first time customer, the spa was willing to throw away all future business opportunities they had with me by choosing this course of action. I would strongly recommend anyone who is thinking of buying a gift certificate to this spa not to as they clearly do not care to provide service once they have already received payment. It certainly surprises me that in today’s economy, a service industry would treat a customer in such an terrible manner.
Posted by DS on November 16, 2008

Information from the business

Specializing in facials, waxing, tanning, back treatments and massages for all your relaxation

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Specializing in a total body wellness, Sedona is a one of a kind fitness spa blending a luscious array of Facials, Waxing, Therapeutic Massage, Tanning and Body Treatments -including Detoxifying Body Wraps- with boutique style fitness offerings such as Yoga, Pilates, Body-Conscious Sculpting Classes and Circuit Training all in one convenient and beautiful location.

Sedona also features unique... more
Posted by Citysearch on April 13, 2009

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Voted BEST MASSAGE, BEST FACIALS, BEST HAIR REMOVAL Citysearch 2007! Facials, Waxing & Massage Tanning & FAR Infrared Sauna Eyelashes/Makeup Consultations Nestled inside the exquisite Sedona Fitness for Women, the new Sedona Spa offers the perfect level of indulgences that are essential for today's Alpha Women. Specializing in a luscious array of facials, skin care services, hair... more
Posted by Citysearch on September 13, 2007

Tips About This Business

Parking

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Park at City Park garage on Commerce St. where its $1 per hour.
Posted by Citysearch on May 21, 2009

Editorial Reviews from the web

Editorial Review

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Specializing in facials, waxing, tanning, back treatments and massages for all your relaxation needs.
Posted by Contributor on March 25, 2007

Other Reviews from the web

Most Relaxed I've ever been!!

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I just had the most amazing experience at Sedona Spa! I dont have a lot of extra cash to spend to treat myself but every now and then I just have to splurge! I got myself the Fabulous Facial and an 80 minutes massage! The most relaxing day of my life! Sharon the massage therapist truly has a magic touch, gently getting out all of the knots and tension in my over worked muscles. I hadnt... more
Posted by spa4me on May 06, 2009

Best Massage, Best Gift

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My husband bought me a gift certificate here for our anniversary. This time very proudly announcing he picked Sedona because they were the "Best Massage in Dallas and have special newfangled Saunas."

Not sure how your man is, but mine is a notorious last minute gifter so I pretty much get a gift certificate for some sort of spa treatment for every bday, mother's day, etc. and I've never... more
Posted by sandymarco on May 02, 2009

HANDS DOWN THE BEST PLACE FOR A MASSAGE!!!

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When you walk through the door you will feel at complete ease, from your first or second sip of wine your worries will wash away, and if that's not enough get your massage done by DIONNE, and you may never want to leave. The staff is just wonderful, smiles when you walk through the door. The massage therapist knew without skipping a beat what I needed. She did ask questions, and was... more
Posted by Drichest on April 26, 2009
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