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Columbus, GA 31909
Omaha, NE 68102
Memphis, TN 38101
Albuquerque, NM 87101
Arlington, TX 76001
Louisville, KY 40229
Hampton, VA 23669
Birmingham, AL 35226
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Mon-Fri 9am-6pm Sat 9am-5pmStatus: Closed
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Member Reviews
Simply the worst customer service in town.
I run a small construction company in Seattle and chose to send a client to Seattle Door and Window for convenience. They were given a good price, but I had to really babysit the sales-person, because he had no clue about his product line. The order was filled behind schedule, and assembled wrong. I had to take several hours out of my workday to try to remedy the situation, driving the product back for an exchange. One of the doors was damaged--by me--in the interim, and after dropping off the incorrect order at their location, I was called and told to come pick up my (stuff). It was without question the rudest I've ever been treated by anyone in any sales profession. Looking to accept some culpability for bringing back the damaged item, I asked the owner/manager something to the effect of, "Yes I scratched the door, the wrong door, spending my time and effort to correct your mistake, how 'bout we split it?" I was told I'd have to pay full retail for another to exchange and wait over a week to have it hung, when earlier that day the salesman who helped me unload the damaged door said the replacement order would be ready in a day. I walked out with my incorrect, damaged doors, drove north to their competitor, and was treated to prompt and gracious customer service, for about a 15% premium. I will never shop Seattle Door and Window again. I will warn all of my customers and fellow tradespeople away from them. Windows and doors are a one time thing for most homeowners and the low up-front price is tempting, but its been my experience that Seattle Door and Window will cost you more in time and frustration than they could ever save in dollars.
Problem? Too damn bad!
I had a significantly less that stellar experience with these guys. We went to the showroom, saw some nice 9-lite french doors, ordered it and then when the door arrived it just didn't look like the door in the showroom. The problem is that the showroom door was a 36" model and we ordered the 30" model. Where do you think they take that 6" out? Is it distributed evenly across the lites? Nope. They just make the center lites 6" narrower. This COMPLETELY changes the aesthetic of the door.
Had we known about this we would have ordered single lite doors. Nobody told us this bit of necessary info in advance. We offered to exchange for equivalent (and less expensive) single-lite doors at a loss. We offered to pay an additional restocking fee. No deal. They made their sale and now they are not the least bit interested in the follow-up. For a 4-digit item you'd think there'd be some concern there wouldn't you?
So beware - what you see is not necessarily what you get. And when that happens, you're screwed.
Had we known about this we would have ordered single lite doors. Nobody told us this bit of necessary info in advance. We offered to exchange for equivalent (and less expensive) single-lite doors at a loss. We offered to pay an additional restocking fee. No deal. They made their sale and now they are not the least bit interested in the follow-up. For a 4-digit item you'd think there'd be some concern there wouldn't you?
So beware - what you see is not necessarily what you get. And when that happens, you're screwed.
Poor Experience
I 'special ordered' 15 doors and when they were delivered, I had 2 doors that were acceptable. When they re-ordered them, it took another 2 months to have them re-manufactured. When I inquired about the timeframe, they told me that my order was placed on the bottom of the order list.
Information from the business
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Premium Homebuilding Products at Wholesale Pricing Interior and Exterior Products Doors, Windows, Flooring Showrooms Available We offer customers premium interior and exterior doors, windows, decking, flooring, granite, shutters and door hardware at wholesale prices. We are dedicated to supplying the finest quality products available to the Pacific Northwest. We cater to contractors...
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Editorial Reviews from the web
Editorial Review
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Store sells and delivers windows, exterior and interior doors, laminate flooring, decking, molding, granite and door hardware.
Other Reviews from the web
A great place to be screwed over and over
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I ordered two windows from Seattle Doors and windows. They had a good price and the Milgard windows were acceptable. I went back and ask them to order two more windows Identical to the first two I ordered except they had to be a different size. Size was the only thing that changed.
When the windows arrived they didn't have grids in the glass like the first windows had. Ryan, who works for... more
When the windows arrived they didn't have grids in the glass like the first windows had. Ryan, who works for... more
Avoid at all costs !!!!
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A year ago and before this was a good solid place to get doors and windows. They seemed to know their product.
Now I go in and they don't seem to know who I am after giving them my blueprints and waiting for over a month with no return calls to me.
Finally I go in to get my plans, they cant find them. They act like they dont know me. Then they remember me and tell me that they thought they... more
Now I go in and they don't seem to know who I am after giving them my blueprints and waiting for over a month with no return calls to me.
Finally I go in to get my plans, they cant find them. They act like they dont know me. Then they remember me and tell me that they thought they... more
Terrible service, do not use SD&W
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I began working with SD&W on a project about 6 months ago, and because we did not want to use their subcontractor who made an overpriced bid on our project, we received such atrocious service that I would not only not recommend them to a friend, but would urge anyone looking for doors to look elsewhere! Project management skills are non-existent and it was a pain in the a@s to deal with key...
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