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Seaside Vacations

3620 N Croatan Hwy Kitty Hawk NC 27949
(252) 261-5500
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Information about this business (4)

Seaside Vacations offers relaxing accommodations on the Outer Banks of North Carolina. Set on a 200 mile stretch of narrow barrier islands off the coast of North Carolina, the Outer Banks is a popular vacation destination with its beautiful beaches and acres of beautifully landscaped beachfront and sound front properties.

Seaside Vacations focuses on family-friendly accommodations with more...

Founded in 1990, Seaside Vacations is a full-service property management and vacation home provider located on North Carolina's Outer Banks.

Welcome to Seaside Vacations. Family-owned and operated, Seaside Vacations has spent the last 20 years bringing friends and families together to reconnect and experience meaningful and relaxing vacations on the Outer Banks. We believe that quality time with friends and family should no longer be a luxury, but a way of life. Seaside Vacations is a full-service property management and vacation...

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Reviewed Business
Seaside Vacations
Reviewer Name
Review Date
December 01, 2011
Average Rating

Mouse Feces on my Pillow

This is the worst experience we have had in over 20 years of renting homes in the Outer Banks. We booked a rental for a 3 night stay over the Thanksgiving holiday. Upon arrival we noticed that it wasn't in the greatest condition, but it appeared livable and the outside views made up for the internal decor. Based on the light fixtures, plastic banister, and warped countertop it is obvious that the homeowner has taken this on as a do it yourself project. However, we could have gotten past all of this until we found MOUSE FECES ALL OVER THE HOUSE. It was on the living room floor and on 4 of the 6 beds in the home, including on the sheets and pillows. Although it was 11pm we immediately called Seaside Vacations and spoke to the answering service on the emergency line. They did not propose any solutions. We asked that our complaint receive top priority in the morning. Not only did Seaside Vacations not respond to our complaint in the morning, we left and additional message indicating the urgency of this issue and we didn't receive a call back until the following day (Friday) almost 36 hours after our initial call. By the time they called us back on Friday we had already decided to leave and not stay for our third night.
We are continuing to receive poor customer service to help resolve this issue. The rental company's best offer is to refund us $175 of the $950 we paid and they had the audacity to offer us a $100 voucher for a future stay. This is unacceptable and shows no regard for the seriousness of the issue. They are not taking responsibility for their lack of immediate follow up and communication, nor are they owning up to the fact that they did not fulfill their part of the lease agreement because the property was unsanitary and uninhabitable. There are some very nice people who work for this company. However, at the end of the day their overall customer service and business practices are lacking.

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Other reviews from the web (2)

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Incompetent company. No one returns your phone calls or emails. Don't let it fool you that when you google them they are the first to come up for nags head. Use someone else!

Seaside Vacations is world class

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We have been using Seaside for several years to rent a house in OBX for vacation. Staff is awesome and takes care of our every need. They always call a few days before we are due to arrive to make sure we know where we are going and…

Business description (6) view all

Sea Side Vacations is located at 4900 N Croatan Hwy in Kitty Hawk and has been in the business of Vacation Lodges since 2006.

Family owned and operated, Seaside Vacations offers a wide selection of Outer Banks vacation rentals, including oceanfront rentals, pet-friendly rentals, event homes for groups and weddings, handicap-friendly rentals, and keyless entry homes in Corolla, Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, and Nags Head.

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