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Sears Auto Center

Address
1425 W Southern Ave Mesa AZ 85202
Phone
(480) 833-6628
sears.com
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Average Rating
2
Total Reviews
(11)
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  5. 5 Stars
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Toll Free
(866) 460-0909
Fax
(480) 833-6767

Business Hours

Status: Closed

Sunday
10:00am-5:00pm
Monday
8:00am-6:00pm
Tuesday
8:00am-6:00pm
Wednesday
8:00am-6:00pm
Thursday
8:00am-6:00pm
Friday
8:00am-6:00pm
Saturday
8:00am-6:00pm

Payment Methods

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Cash
  • Finance Plan

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What the community has to say about Sears Auto Center

Information about this business (6)

Welcome to your local Sears Auto Center in Mesa, AZ. We have all the essentials whether it's automotive repairs and maintenance, new tires, batteries or if you have a question about how to protect your vehicle. With over 600 locations, and most open 7 days a week, we specialize in keeping your car in good condition, before anything goes wrong. Walk-in, call or schedule an appointment online at...

Category: Tires

Welcome to your local Sears Auto Center in Mesa, AZ. We have all the essentials whether it’s automotive repairs and services, new tires, batteries or if you have a question about how to protect your vehicle. With over 700 locations, and most open 7 days a week, we specialize in keeping your car in good condition before anything goes wrong. Walk-in, call or schedule an appointment online at...

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Reviews of this business (13) view all

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Overall review sentiment

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50%

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Overall review sentiment

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4 stars
0
3 stars
1
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1 star
8
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3
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YellowBot member reviews (1) view all

YellowBot User
Reviewed Business
Sears Auto Center
Reviewer Name
doug H
Review Date
August 16, 2009
Average Rating
1

Sears Auto Mesa, AZ

Dear CEO,

This letter is to inform you that after being a loyal 20 year card holding customer, my relationship with Sears is over. On 11/08/2009 your Automotive Manager Mike Layton at the Mesa AZ store located at 1425 W. Southern Ave. disconnected an air hose from a tire machine that struck my new vehicle. I was at this location for a simple oil, lube and filter. I was told to get an estimate and Sears would fix my new vehicle that has just over 4, 000 miles on it. The BBB A Rated Body shop I took my now damaged vehicle to, gave an estimate of around $1, 600 to fix what your company had done. After a 2 hour wait for the loss prevention people to arrive, I finally received my damaged vehicle and a bill for the oil change that they had the nerve to make me pay for.

Your loss prevention people called me back the same day informing me that I needed at least 5 more estimates for the repairs, I informed them that was ridiculous and not going to happen. The next day I received another call from your loss prevention people who offered me $150 to settle my claim. I explained that there was no way on earth would I accept $150 for the damage as the vehicle was in the shop being repaired for $1, 600 dollars plus I had to get a rental car.

I was badgered by these LP people and informed that Sears would drag the matter out in court for many years. They also asked that I send them a copy of my credit report, Social Security Card, Copy of my drivers license, birth certificate, vehicle registration, and insurance card to prove that I did "own the vehicle in question". This was a futile attempt to get me to accept their ridiculous offer.

Your employees are insane, liars and just flat bananas! Never in my life have I ever seen such a disaster. I will of course have my law firm sue the pants off of Sears for the damage and the absolute insanity of your employees. I will pay for the vehicle repair on my Sears Master card as well as the rental vehicle and the $2, 500 retainer to my law firm. Oh you know the 21% Sears card. Your store manager Burt Desroches has lied to the National Customer Relations for Sears by stating that he has attempted to contact me several times. I called four separate times to speak to him and was placed on hold for 20 minutes at a time. I will make sure I share my Sears Horror story with everyone I can find to listen, with the economy the way it is customer service should be job #1. Well I guess with a store manager who gets arrested for DUI I am sure alcohol is a factor because sober people don't let their employees act this way and get your company sued!

Sincerely,
Hugh R. The Idiot Now

Your Store Manager:
Public Access to Court Information - Case Search Printer Friendly Version

>

Case Information
Case Number: M-1144-CR-2009294
Title: ST OF AZ VS DESROCHES BURT Category: Traffic
Court: Maricopa Municipal Filing Date: 05/26/2009
Judge: HONORABLE SCOTT SULLEY Disposition Date: 08/04/2009

BURT DESROCHES DEFENDANT - D 1 Date of Birth: 8/6/1974
Citation Count Description Disp. Date Disposition
C00018508 1 DUI EXTREME BAC .15 - .19 1ST 08/04/2009 DISMISSED BY CTY ATTY
C00018508 2 DUI LIQUOR BAC .08 OR MORE 1ST 08/04/2009 DISMISSED BY CTY ATTY
C00018508 3 DUI LIQUOR/DRUGS/VAPORS 1ST 08/04/2009 PLEA GUILTY/RESP SENT IMPOSED

JOSE A. SALDIVAR ATTORNEY - Y 1

Case Activity
Date Description Party
10/05/2009 CAL: ARRAIGNMENT
08/04/2009 FUND: 2007 SURCHARGES (84%) D 1
08/04/2009 FUND: BASE FINE (84%) D 1
08/04/2009 PLEA AGREEMENT RECEIVED D 1
08/04/2009 TIME PAYMENT/PAYMENT PLAN D 1
08/04/2009 FUND: CASE PROCESS FEE D 1
08/04/2009 FUND: INCARCERATION FEES D 1
08/04/2009 ORDER ALCOHOL SCREENING D 1
08/04/2009 FUND: PROB SURCH 2006 D 1
08/04/2009 FUND: PROSECUTION FEE D 1
08/04/2009 FUND: DUI INVESTGTN FEE D 1
08/04/2009 FUND: PRISON CONSTR OPER FUND D 1
08/04/2009 FUND: PUBLIC SAFETY EQUIPMENT D 1
08/04/2009 CAL: PRETRIAL CONFERENCE
07/07/2009 CAL: PRETRIAL CONFERENCE
06/29/2009 CAL: ARRAIGNMENT
05/27/2009 FORMS: GUILTY/WAIVER D 1
05/26/2009 COMPLAINT FILED-UNIFORM CITATN

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Editorial reviews from the web (1)

Editorial Review by Citysearch Editors

Value-minded company offers tires, DieHard batteries and auto accessories. Services include oil change, belt replacement, brake repair and more.

Other reviews from the web (12) view all

Average Rating
20

I went to the jewelry and watch repair today with a Chanel J12 watch. The tall man with long hair and missing a tooth changed the battery. He stole parts from my watch and changed them out with other parts. I talked to the store manager and they wouldn't do anything because they say they aren't part of Sears and all they do is rent the space. If you have anything don't take it there. I...

I went here a couple months ago and got what I expected thats why it gets at least 2 stars. I went today though to get some tires repaired and i waited for 40 mins with out anyone acknowledging I...

Business description (3) view all

Welcome to your local Sears Auto Center in Mesa, AZ. We have all the essentials whether it’s automotive repairs and maintenance, new tires, batteries or if you have a question about how to protect your vehicle. With over 600 locations, and most open 7 days a week, we specialize in keeping your car in good condition, before anything goes wrong. Walk-in, call or schedule an appointment online at...

Welcome to your local Sears Auto Center in Mesa, AZ. We have all the essentials whether it’s automotive repairs and services, new tires, batteries or if you have a question about how to protect your vehicle. With over 700 locations, and most open 7 days a week, we specialize in keeping your car in good condition before anything goes wrong. Walk-in, call or schedule an appointment online at...

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