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I have been banking with Jefferson Parish School Board Employees Credit Union for over 15 years now, and I have never had a single problem with them. Now that Jefferson Financial has taken over, I have had nothing but problems. Over the last year or so, I have sent them 3 different emails, and they have not responded to a single one. When they started with the new online service, they failed to notify me that they changed my account number. I "accidentally" figured it out by playing with a combination of numbers. One of my emails was regarding this matter, which I feel is a pretty important matter. Another email I wrote was to notify them of an error I received from their online site that told me to contact them and give them the error code. My email with the error information was obviously not important enough for them to deal with because they have not responded and the error has not been corrected. I have to make SEVERAL ATTEMPTS to log in before it MIGHT actually sign on to my account. Just this week my husband and I endorsed a check, went to the bank (together), and offered our ID's to make this deposit. Because the account was not a JOINT account, but yet the check had both our names on it, THEY REFUSED TO TAKE THE CHECK!! For years I have been able to deposit a joint check from taxes or from other similar means into my SOLO account with just us both endorsing it. We weren't asking for cash from the check nor were we trying to scam anyone. We had our STATE ISSUED ID's with us as proof. I have had so many friends and family members tell me of their many problems with this company. They charge a penalty fee for pending charges that do not even exist. HUNDREDS OF DOLLARS HAVE BEEN STOLEN FROM US AND OTHER FAMIY MEMBERS BECAUSE OF PENDING CHARGES THAT NEVER EXISTED!! DONT WASTE YOUR TIME OR YOUR MONEY! THEY WILL NOT RETURN YOUR CALL OR YOUR EMAILS!!
Jefferson Financial Credit Union is the BEST! They helped my finance my new car at a great rate. Thank you JFCU
The Salvation Army in the United States of America.
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