http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html http://st1.ypbot.net/ypprod/brands/yellowbot/logo_homepage_header.v0aa1e17.gif http://www.yellowbot.com/ http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html Since my initial experience with this shop which was not positive. The owner wrote me and offered to refund the labor costs and replace the missing steel cable that they had lost.. I didn't write the negative review for any gain or advantage, and thus have declined these recent offers Although I have added 1 star … http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html I came here looking for a folding bicycle that would be easy to take on the train with me. When I came into the store, and asked about a folding bike, a nice gentleman asked me to wait a moment. After waiting a good 15 minutes (at least) another man (the owner?) came from the back room and asked if we had … http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html I needed a repair for broken chain on men's bike so I stopped in for a quote after neighbor recommended their honesty and fair prices. The sales rep offered reasonable price for new chain but quickly suggested I may need a new flywheel on rear wheel also that would also triple costs.. Since he only quoted price for parts, not labor, i wanted full quote.. Sales rep assured me that if I agreed to order bike "Tune UP", for 70 -75 bucks, then all labor for repairs and new parts were covered. Although a "tune up" is quite vague I agreed to offset labor on chain, flywheel or whatever.. After repair tech examined bike a day later, of course he claimed flywheel needed replacement for $40 and also said I needed new brake pads too.. Since I was promised all labor covered for $75 tune up I agreed. Surprise, surprise surprise.. when I arrived to pick up bike I noticed that labor charges were added to each new part.. Sales rep probably noticed problem since he excused himself to talk with co-owner.. Owner came out to present bill and process payment and to defend labor costs of $16. He explained that 50% of labor was deducted and sales rep came out to profusely apologize for confusion or his mistake. Of course, 50 % off labor is nice, if free labor was not promised and then again, I would have never agreed to $75 tune up for nothing.. So I now was charged $75 tune up plus $ 16 labor charges instead of what was promised.. No concession was offered and after I paid $ 168, I called back to inquire where the steel chain around seat was? Of course, they apologized for either losing or tossing my plastic covered steel cable and were forced to offer a replacement which was pretty greasy, filtthy and shorter.. They may be nice guys but I wont' be back again.. Fool me once , shame on you.. fool me twice, shame on me... Demand a written quote before allowing any repairs.. http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html I went to this store recently looking for an extra small frame size (around 50 cm) and single speed. The shop definitely seems to cater to the suburban clientele due to the endless more cross cycles/mountain bikes they carried. This is a good shop to come to if you want to get outside the Target store, but you … http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html I first took a wheel here because of a shredded tire in 2005. They replaced the tire, tube and trued the wheel. The repair was quick and reasonably priced. Today, I had a broken spoke on the now 10 year old Trek and needed the wheel to be trued again. They repaired it in just under 3 hours. They also called … http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html I was looking for a Used Mountain Bike. I remembered Prospect Bikes and Trains, since I grew in the area. I decided to check it out and met Bill the Owner. I asked him about a used Diamondback Bike. He had replaced the gears and went through the whole bike. He even threw in a new kickstand since the old … http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html Great place and helpful people. Really glad I went there to buy my bike. http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html Really nice people, very helpful and willing to listen to what the customer is looking for. Bill is the best but everyone else is good too. http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html Very friendly and helpful employees...... Good service. http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html The people at the store have always been very helpful in terms of trying to get the parts I need. And their prices are in line with other area bike shops. They're always happy to special order products as... http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html This is the only place I will buy a bike from! It has a great selection and they employees are SO friendly! http://www.yellowbot.com/prospect-bikes-trains-mt-prospect-il.html You must see this place-everything for the serious or recreational cyclist. Plus-a HUGE array of model trains and everything for building your own landscape for your train! This is so much fun! The staff is vey knowledgeable and helpful. Don't even bother going to one of those "big box" stores for bike service-Prospect Bikies & Trains gives personal excellent service. Find local businesses and read and submit reviews and ratings q http://www.yellowbot.com/search