http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html http://st1.cdn.ypbot.net/prod/brands/yellowbot/logo_homepage_header.v0aa1e17.gif http://www.yellowbot.com/ http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html We made an emergency call to Mike Diamond Plumbing as our toilets were overflowing and the tubs were backing up. Mike Diamond's staff said they would have a technician out within two hours. They called us back at 4:00p.m. on Sunday to tell us the Technician was held up all day "KNOWING WE HAD AN URGENT SITUATION" that needed to be taken care of that day. Mike Diamond wanted to send someone out on Monday. We told them they losts a customer for life!!!!! What ever you do....do not call Mike Diamond as they are totally unreliable!!! Pros + None Cons - False Advertising http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html We called for an estimate on sump pump repair on a day it was supposed to rain, so Mike Diamond Plumbing apparently thought they could make a lot of money that day by price gouging suckers. After attempting to charge us $272 for an estimate on our sump pump that they originally said would cost us $76, they then handed us an estimate for the work they claimed needed to be done on our sump pump. They said it needed $2690 worth of work, or, alternatively, we could pay $6275 and replace the entire thing. When we checked around to see if these prices were reasonable, we learned that the work they said needed to be done actually costs between $180 and $300 (at least a $2390 difference) and that a new sump pump actually costs around $1800, including labor (a difference of $4475). To top it all off, we didn't actually need any of these things - we were ultimately able to fix our sump pump (using another company, of course) for $125. After they heard we wouldn't be using their services, the tech from Mike Diamond then proceeded to call my husband's office and harass his assisant - apparently upset that we had figured out his plan to price-gouge us. Pros + Showed up quickly to attempt to overcharge us by 900% Cons - Total crooks http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html I had heard their advertisement on the radio to unblock any drain for $99 so when my bathtub backed up I called and made an appointment. The operators were great and had a technician over in about an hour and half. Great I thought. The technician shows up and peers into my bathtub and quotes me $260.00 and says he's giving me a discount down to $210.00. I inquired about the $99 ad that they run and he said my blockage wasn't "basic." He didn't even evaluate the situation and they are definitely trying to bait and switch they customers. DO NOT use them as they are deceptive in the advertising and completely unethical. Cons - Dishonest http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html This review is based on my experience with the Van Nuys branch of Mike Diamond Plumbing and Heating. Mike Diamond advertises it's employees as "smell good plumbers". I didn't really test this out because by the time my plumber got to my home 3 hours later than promised he was barely in my home for more than 5 minutes. I called yesterday because one of my bathroom sinks had fallen into the cabinet below the counter top. I spoke to a couple of people there and was assured that this is the kind of job that their plumbers could handle. So I set up the appointment for between 9 and 1 today. At about 11:00 I started getting calls from the dispatcher telling me that the job before mine was taking longer than expected and that he would probably not be done in time to get to my home by 1:00. When he wasn't there by 2:15 I called to try to get an estimate on his time of arrival. I was told that it would at least be another hour before he could leave the other job. Finally he got to my home at 4:00 and he immediately told me that it wasn't really clear to him what my problem was. Apparently, even though I had taken great pains to explain the situation to the people I spoke to when I was setting up the appointment and this person told me that she had checked to make sure that this was something their plumbers could handle, either they didn't take the time to really explain the issue to the plumber or they never really understood me in the first place. In any event, by the time he got there I figured it was best just to show him what had happened. Within a minute or so he told me it wasn't a job he could do. So essentially I had wasted my entire day waiting around for him to show up only to be told he wasn't going to do the job. Obviously I was very upset and I let him know that. Without a word, he walked out of my home. Thankfully he wasn't stupid enough to try to charge me their $76 fee to simply come out and look at what needs to be done. I ended up calling a handyman who, for $80 total put the sink back in place. Maybe their plumbers "smell good" but their rest of their senses including their senses of honesty, and decency are out of whack. Pros + none Cons - incompetent http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html A $75+ charge just to show up. The job was to just hook up a new gas clothes dryer. This job is at best 20 minutes worth of work. It only required the tightening a flexible gas line from the valve on the wall to the dryer. The tech said the supplied gas line was not appropriate that he may have one on the truck and he would check and come back with a quote. He also said using the gas line he supplies would eliminate the need for a valve change saving us hundreds of dollars. Then he returned with a quote of $340 for a job most teenagers could do. Even if the fittings did not match it would not require the work that was proposed. After protesting he called the service manager on the cell phone who reduced the quote $70. Other plumbers quotes were $95 for labor and the part is $20 at Home Depot. Where is the the difference from $340 or $270 to the $115. Can you say Price Gouging! The tech was always trying to justify the guarantee and then tried to sell stainless steel hoses for the washer with fear tactics of broken hoses and flooded floors. This company is into fleecing people of their money and with highly inflated pricing. Stay away far away. Pros + none Cons - Costs 3 to 4 times higher than the need be http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html When I chose to call Mike Diamond for a tune-up of my heat exchanger, my only concern was to get a good service. After the work was being done, I found that their price was also very reasonable. Now, it was a win-win situation for me. They did a perfect job. In the future, I will definitely seek their help. Their brilliant service, coupled with fair price, professionalism and talent make them a great plumbing company. Pros + very reasonable prices Cons - May be but I didnt found any http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html Plumbing problems are never ending issues in my household. On one such event, after calling several other companies, I was relieved to come across Mike Diamond. With many plumbing issues, their technician quoted me a price and to my surprise it was much lower than what I expected. And it was very reasonable compared to the other companies I called. Besides, they were very punctual and polite. I will definitely call them again in the future! Pros + Low charges Cons - nothing http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html After having three years of experience in service with Mike Diamond, I can say these folks are fantastic! They understand the problems first and then come up with an estimated bill. They answer any and all questions that I have regarding particular issues and point me in the right direction. They are not greedy. There were events when they suggested me several cheap options, where otherwise they could have earned more! Mike Diamond's customer service is top notch! Pros + fantastic plumbers Cons - not found yet http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html I urge those people who think badly of Mike Diamond that they should at least give the provider another chance. I am sure this time they will prove themselves and will change your opinion. If they are a bad plumber how come I have been getting years of good service from them? I somehow would like to believe there were misunderstanding and miscommunication between the two parties. Pros + Good service Cons - people misunderstand them http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html Friendly and professional are the words that best describe Mike Diamond’s technicians. They are easy going and instantly strike a cord with their customers and seem willing to answer any and all questions. The vast knowledge in the field makes them work efficiently. Their quote was not high and they did not do work above the actual degree of the repair and damage. Pros + Technically sound Cons - I didn't found anything http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html It was last summer when the drains in my house were blocked and I could not really use the shower at all. After spending a lot time searching for a good plumber, I finally called Mike Diamond. They impressed me with their instant assistance and to top it all, the technicians arrived within an hour. Once they showed up, the problem was fixed quickly. I highly recommend Mike Diamond! Pros + Quick service Cons - not found http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html I moved to my new house in Orange County last year knowing that many of the appliances in the house were not working properly. I went through the Internet in search of a good plumbing service provider and that is when I came across Mike Diamond. Choosing a new plumber without the recommendation of friends and neighbors seemed quite scary. But, I took the risk and called Mike Diamond. This was the first time I needed to call a plumber to my house. They did their job quite well and my appliances have been working properly without any problems. Pros + Soft spoken Cons - nothing http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html As opposed to many reviews, my experience with Mike Diamond was somewhat different and a good one! I had some problems with my boiler, so I called the service provider on my friend's suggestion. The boiler was leaking badly and when they arrived and checked it, I was told that it can be fixed with a fixture. I was more than happy, thinking that it would not cost me much. I doubted that some other plumber would quote me with such a cheap solution. I am sure there are a lot of incidences when customers become victims of rip offs! Pros + cheap & timely solution Cons - didn't found any! http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html Charged me $1600.00 to clear a main line. I didn't have time to shop around so I had to use them...but never again!!! Pros + The good thing is I won't use them again Cons - Charged too much http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html I had been hearing a lot about Mike Diamond, but was not getting a chance to enjoy their excellent services unlit last summer. I called the much suggested service provider for a tune up on our air conditioner just before summer would arrive. To my surprise, the technicians arrived at the time they were supposed to. Whereas in the past, I have had to call other various service providers 4 or 5 times because they never showed up! I was impressed by their professionalism and on time arrival. Besides, it was a great service at a fair price! Pros + Timely service, supportive technicians Cons - None http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html Our furnace stopped working so I called Mike Diamond. Their courteous and clean serviceman said it would be in the $900 (yes, you read that right) neighborhood to fix. I searched online, found the part (hot surface ignitor) for $30, and watched a 7-minute YouTube video that makes clear how easy to replace this really is. Moderately tougher than replacing a lightbulb, I guess, but definitely easier than hard-wiring something. So, $30 part, maybe a half hour of travel each way to my house, half an hour to replace the part...pretty good hourly rate if you ask me. I wouldn't call these people again if my life depended on it. Pros + a little more interesting than actually setting money on fire Cons - approximately 500% more expensive than it should be http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html According to the "User review guidelines", I am prevented from making "References to illegal activity, xxxxxxxxxxx, purposeful xxxxxxxxxxxx..." (I can't even quote #2, without causing the system to censor me) So, I won't. I was, however, told that I needed to repipe my gas lines for $7000, because of gas leaks after the 5.4 Chino Hills earthquake. Either that or start an open-ended search for the leak that would start at $1000 and work its way up from there, then cause repairs that would start at $3000 or so and go up from there. So, really, I should just skip it and get nice new gas lines...oh, and "we won't repair the drywall." So, I called a leak detection company who came out the next day and told me that I had no leaks. None. No movement on the gas meter. No issues. $7000 for no issues strikes me as a bit excessive. I cannot, in good conscience, recommend that anyone use their service...ever. My caveat is that I called their 800 number, and don't know where they were dispatched from, but this is the closest one to my home. I also am the proud owner of a $2000 pressure regulator that was the result of a prior call for a leaky faucet. Needless to say, in the future, I will wait the day or so it takes my regular plumber to get out to my house. $90/per hour, plus materials and non-stop chatter, but he gets done what I need done and leaves without a direct line into my bank account. Pros + They show up quickly. Cons - There is always something other than the original problem which needs doing. http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html Can I post LESS than one star? I already had the part, a new shower valve, I had the wallboard removed and all the insulation removed, so all they had to do was sweat out the old part and sweat in the new part. Mike Diamond plumber was on time, and that's all the good I can say. After looking at the job for about 30 seconds he went to his truck and came back with an extimate of $576.00. I told him that was outrageous and wouldn't pay that. He tried to talk me in to buying a different valve from him because the Kohler valve that I had purchased would leak in a few years, Not a chance! I still had to pay their outrageous service call price. I think most of the money they make is just showing up to give a really high estimate, and collecting their service call $$$ without doing a lick of actual work. I called another company and they came and did the work for $150.00 (I gave him a $50.00 tip) George Brazil Plumbing is their "Sister Company" I called them first and had an appointment for an estimate, but they called me an hour before they were supposed to be there and said they couldn't come. (The appointment was made 4 days prior) I would never call them again either. http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html The only good thing about M. Diamond Plumbers is that they are 24 hr service, so if something explodes at 2am they'll be there.....however, they probably won't fix it until 'work hours', charging you $145 for the pleasure of their company and nothing else. My water heater exploded, spewing water everywhere. I knew how to turn off the water supply and called them, thinking perhaps it was a broken gasket. They arrived in a timely fashion, were extremely friendly, looked at the heater, said they couldn't do anything because the heater needed to be replaced. They quoted me $5,000 to replace my heater! $5,000!!!!! I recently went through this process at another property and the total cost was closer to $1,000 using a local plumber. If you are really really rich and really really really don't care, you should call them, otherwise wait 'til morning!! Pros + 24 hr service Cons - prices that are absolutely, ridicuously, outrageous http://www.yellowbot.com/mike-diamond-plumbing-heating-los-angeles-ca-2.html With a straight face their technician quoted me a cost of $550 to replace the hot surface ignitor in my attic gas furnace. And claimed that this was a discounted price ! A good thing that I remembered the cost of this repair from before, and that it was less than $200. The actual part is tiny, and we found it online for only $29 ! We sent the technician away (after forfeiting a $94 fee just for him showing up), and called a different company who did the repair for a reasonable price. Under no circumstances should you patronize this company. Pros + none Cons - Absolute rip-off on price Find local businesses and read and submit reviews and ratings q http://www.yellowbot.com/search/