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The Steam Team Inc.

1904 W Koenig Ln

Austin, TX 78756
(512) 451-8326
thesteamteam.com

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Information from the business

Carpet cleaning Austin service with certified technicians by The Steam Team of Austin,

brought to you by

Citysearch

MENTION CITYSEARCH FOR A SPECIAL DISCOUNT!!!

Carpet Cleaning Austin by The Steam Team. Austin's locally-owned full-service cleaning and
restoration service. We are the #1 carpet cleaning company in Austin.
Part of the community for more than 25 years, The
Steam Team serves businesses and homeowners with services including expert
carpet cleaning, oriental rug cleaning, air duct cleaning,... more

Posted by Citysearch on August 09, 2009

brought to you by

Citysearch

We Clean Everything - Give Us Your Challenge! Carpets, Furniture, Marble Tile, Grout, & Air Duct Water & Fire Damage MENTION CITYSEARCH FOR A SPECIAL DISCOUNT!!! The Steam Team is greater Austin?s locally-owned full-service cleaning and restoration service. Part of the community for more than 20 years, The Steam Team serves businesses and homeowners with services including expert... more

Posted by Citysearch on August 20, 2007

Editorial Reviews from the web

Editorial Review by Citysearch Editors

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Full-service cleaning and restoration service for 20-years works on carpet, upholstery, leather and marble; water and fire damage restoration available.

Posted by Contributor on August 18, 2005

Other Reviews from the web

The Steam Team Is Fantastic

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Matt Hagebusch did a fantastic job on our rather old and very dirty carpet. He was on time, professional, and went to extra trouble and effort to retreat some very stained areas and even to tidy up frayed edges. Carpet looks 100% better. Will definitely use The Steam Team again

Pros

+ Carpet is so much cleaner

Posted by ChrissiK on July 30, 2009

floors

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Citysearch

nothign

Pros

+ floor

Cons

- floor

Posted by hhelin on June 26, 2009

Fast, friendly service

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Citysearch

Matt Hagebusch is an outstanding service technician. On time, efficient, friendly and respectful of our home and its contents. We have used Steam Team before and always have received very good service but Matt is head and shoulders above any service person we have encountered.

Pros

+ On time, friendly, helpful staff

Posted by jdbii on June 04, 2009

Its no stretch...

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My wife and I just moved to Round Rock and purchased a 13 year old house. Its no stretch to think that the carpet needed some work done on it.

I called the Steam Team and they were really flexible on scheduling, making taking off from work much easier for me.

Matt from the Steam Team came out, gave me a really good assessment of what could and couldn't be done to stretch and improve the look... more

Posted by charityguy on May 11, 2009

Great service

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Citysearch

I had some problems with the hardwood floor refinishing, however customer service was great and all issues were rectified. Managers work hard to make sure you are satisfied, and I had no problems getting a refund.

Pros

+ Risk free 100% guarantee

Cons

- hardwood floor refinishing

Posted by AustinSoccerFan on May 03, 2009

Excellent Service, Excellent Results

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Citysearch

We are putting our house on the market next week and were trying to decide whether or not to replace or dirty, stained carpets or to have them cleaned and offer a carpet allowance. We opted to just try and clean them, but we weren't expecting miracles. Matt, a member of the Steam Team, showed up on time, was very professional and, when he was finished, our carpets looked amazing! Our realtor... more

Posted by BrushyCreekMom on April 29, 2009

Great Carpet Cleaning!!!

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Citysearch

The Steam Team is the best carpet cleaning service we have used, and we have used a few. The tech (Anthony) was very professional and knowledgable, and went above and beyond what anyone has done to clean our carpet. The carpet looks brand new, and even my daughters bedroom, which I thought was beyond repair, looks great. The prices are competitive, and there are usually good specials. I... more

Posted by kmartinez08 on April 09, 2009

Awesome Work - Thanks Matt!

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Citysearch

We called STEAM TEAM to help us 'make-ready' a rental house we own in S. Austin. At initial review, we felt a good carpet cleaning, stretch, tile cleaning would be fine... Matt met at the house (right on time), did the review and suggested it might take up to 4 hours... we'll the job was bigger (due to the immense amount of work to complete)... nevertheless, he rearranged his afternoon... more

Posted by AUSTINREPS on April 13, 2009, (Edited March 31, 2009)

The Steam Team saved the day!!!!

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I LOVED working with Josh, Wes, Cy, and Leo. Everyone was very professional and very very nice. They were great about returning calls, answering my questions, coming to my house several times, and getting me and my house back together after my washing machine overflowed. I had the best experience, much better than I could have possibly expected. Thank you, thank you, thank you Josh, Wes, and... more

Posted by AnaBerry on April 13, 2009, (Edited March 14, 2009)

Ready for the In Laws!

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Citysearch

It's rare that the details are so carefully attended to. . . yesterday, my house was once again "Ready for the InLaws" visit.
I realize it takes a team to make one homeowner happy at a time, but I want to say how easy it was for me to continue my maintenance contract, get the job done and feel a bit more educated about how to keep my carpets" picture and party perfect!"

Special thanks AGAIN to... more

Posted by damobin09 on April 13, 2009, (Edited January 19, 2009)

My Only Choice Now for Carpet Cleaning

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Citysearch

H Martin

December 16, 2008

Today, Mario and Justin came to give us the whole house carpet cleaning. From the moment they got to the door, they were very courteous, professional, and made me feel comfortable with the work they were going to do. There were no pressure sales and the carpet now looks fantastic. They cleaned up all the areas surrounding the carpet and there were no surprises.

I... more

Posted by mrmartinAustin on April 13, 2009, (Edited December 16, 2008)

Best Carpet Cleaners I Have Ever Used (how's that for a headline? ;)

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I had these guys over this morning (12/11/08). Here's the situation, we're two bachelors, so of course the carpet was past filthy, and was probably supporting alien life forms. I honestly didn't think it could BE cleaned! But, these guys went to work, did their magic, and what do you know, I have a clean carpet again!! Way cool!! Take it from me, you could go to the discount/coupon guys, but... more

Posted by jlollar on April 13, 2009, (Edited December 10, 2008)

5 stars is not enough!

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They were on time, curteous, and stuck to the price they gave me when I received my quote! I would not want to use anybody else. I have travertine floors and they sent a lady out to give me an estimate first. She came out and emailed me the quote later that day. We handled everything through email, which I loved! If i had to say something bad it would be that they were a little higher than... more

Posted by armyangel on April 13, 2009, (Edited August 24, 2008)

Wouldn't Use ANYONE else

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I have used Steam Team SEVERAL times. In cases of emergencies, I would turn to no other company.
Every time, I have received excellent service. What makes me come back time after time are the little things that other companies don?t do. The friends at The Steam Team take extra time to put up guards to protect my walls and door seals so the A/C doesn?t run out of my house. They use fans to help... more

Posted by stothaj on April 13, 2009, (Edited May 28, 2008)

No Comment

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No Comment.

Posted by angelcruz001 on April 13, 2009, (Edited May 16, 2008)

Great Local Company!

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Citysearch

The Steam Team just came out to my place, and I had to write a review letting everyone know what a positive experience I had. I have used The Steam Team many times over the years and have never been disappointed. However, I've never written a review for them before on Citysearch. This last experience convinced me it's time to let everyone know just how great The Steam Team is at what they do.... more

Posted by cscamardo on April 13, 2009, (Edited April 08, 2008)

Great tile cleaning experience

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Citysearch

I called The Steam Team not too long ago to see if they could clean my travertine tile. The customer service representative assured me that they cleaned this type of tile on a regular basisand that I would be in good hands. She also gave me a reasonable quote. After the cleaning, I would have to agree with the customer service representative because my tile looks amazing. I am so pleased... more

Posted by carolinemcwherter on April 13, 2009, (Edited March 31, 2008)

Consistent Service and Quality

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Citysearch

I just had The Steam Team out at my house to clean my air ducts a couple of days ago, and once again, I am extremely happy with the work they did. I have used them in the past for carpet and upholstery cleaning and have been impressed so I decided to use them for the air duct cleaning. The Steam Team consistently provides quality service and that is why I will continue to use them.

Posted by bh45 on April 13, 2009, (Edited March 31, 2008)

Best Customer Service

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I was wanting to get my carpets cleaned and a of friend of mine recommended that I choose The Steam Team, so I gave them a shot. I am not an easy person to impress but they blew my expectations out of the water! The gentleman cleaning the carpets was professional, yet friendly, the service was outstanding, my carpets have never looked better and the price quoted to me was very reasonable. I... more

Posted by robbyswift on April 13, 2009, (Edited March 31, 2008)

Very happy with Steam Team!

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Citysearch

I would highly recommend the Steam Team. They were prompt, professional, friendly, and thorough.
They were never pushy about doing anything beyond what I asked them to do as well.
When I called the next day to say that there was still a cat odor remaining in one spot, they didn't hesitate to offer to return the next day to work on it some more. Which they did. And even left me some extra ... more

Posted by blueskycat01 on April 13, 2009, (Edited November 07, 2007)

Fast, Thorough & Professional

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Citysearch

I would highly recommend The Steam Team to anyone. Called on a Saturday morning to get an estimate for a house we just moved into. Someone was on site before noon. The team was extremely courteous and professional. We didn't have any carpet or upholstery done, but the work they did on our ceramic and travertine tile floors and countertops was exceptional. (We weren't sure if some slate flooring... more

Posted by db78751 on April 13, 2009, (Edited November 04, 2007)

The Steam Team- Best Service in Town

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Citysearch

I have just had the most wonderful man (Mario) from the Steam Team clean my carpeting throughout my home. That is what I THOUGHT I was getting. However, he went on to show me what a difference it would make to my kitchen and bathroom tile to have it cleaned and sealed....it looks like a new floor. In addition, he cleaned my couch and living room chairs making them look fresh and new. He... more

Posted by pmdrduck on April 13, 2009, (Edited August 22, 2007)

Wouldn't change a thing!

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Citysearch

I'll be the first to complain about bad service, so I want to be one of the first to commend the service experience I had recently. My daughter and her father were horsing around in the living room and knocked over a glass of red wine. I used City Search to find a good carpet cleaning company. I chose The Steam Team; they came out that day. Jay was courteous, efficient, and took up the... more

Posted by cabrown1977 on April 13, 2009, (Edited June 19, 2007)

Good Job

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My carpets look brand new and I hadn't gotten them cleaned in the 5 years I've been in my house. TOTALLY impressed.

Pros

+ Everything

Cons

- No cons!

Posted by amitaisg on April 13, 2009, (Edited June 19, 2007)

Exceptional Service

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Citysearch

You really are a great company. The quality of your companies service has gotten so much better over the years. I can see the changes you are making. You really care about what you are doing.

Pros

+ They are excellent at communicating !

Posted by imwc on April 13, 2009, (Edited June 19, 2007)

WE LOVE THE STEAM TEAM!!!!!!!!

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The staff is AWESOME at the Steam Team- we love their prices and they do an amazing job EVERYTIME they come to our home! We will ALWAYS use this company for our tile and our carpet!

Posted by tiffanywilk on April 13, 2009, (Edited May 21, 2006)

The Steam Dream

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The Steam Team should be renamed the Steam Dream. Every facet of their business exceeded my expectations. What an unbelievable team!

Pros

+ Inexpensive, Professional, Realiable

Cons

- None

Posted by alexladage on April 13, 2009, (Edited May 18, 2006)

Unreal!!!

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Citysearch

Everything from the customer service to the cleaning was spectacular. Over the years my rugrats have caused all sorts of damage to the carpet in my house. I figured the carpet needed replacing but my friend Sally grinned and said "call The Steam Team." I made the call and I am so thankful! The customer service was terrific, the technician worked miracles, and I will recommend The Steam Team... more

Posted by bigleonard on April 13, 2009, (Edited May 16, 2006)

Best experience EVER

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My daughter had vommitted red kool-aid all over the living room floor. I called The Steam Team, and although they were booked solid, they were able to fit me in. The office staff was very courteous, polite, and helpful. They even gave me a few pointers on what to do with the stain during the time that I was waiting for the "professionals" to take care of it. Anthony was very professional... more

Posted by bree77 on April 13, 2009, (Edited May 16, 2006)

Excellent service

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Citysearch

I called The Steam Team in a panic after my dog broke a window to get in the house during a storm and got mud and blood all over a brand-new, expensive yellow loveseat. The Steam Team sent someone out that very day. He immediately calmed me down (I couldn't even watch while he cleaned the loveseat). When he was finished, I couldn't even tell where the mud and blood had been. He also offered to... more

Posted by milkbone on April 13, 2009, (Edited February 22, 2006)

5 Star Service

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I have heard that cleaning companies are not all the same. I have had some bad experiences but The Steam Team is a company that really goes the extra mile. They do a phenomenal job a making the customer feel comfortable. Service Servie Service!

Pros

+ On time, Not Pushy, Experts

Posted by hokemm on April 13, 2009, (Edited February 08, 2006)

Quality. They are GREAT!

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My definitive source was The Steam Team in Austin, TX. They have stepped up to the plate everytime. They are educated, professional and do what they say. What else can you ask for.

Pros

+ Timely, Polite, Extra Mile

Posted by westlake on April 13, 2009, (Edited January 25, 2006)

Not satisfied

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Needed to clean some old carpet stains. They are easy to schedule, on-time, nice guys but at the end did not get the stains out at all. Only had the steam rake and some spray to work with and it did not get the job done. They don't stand by their unconditional guaranty - "If at any time you are not completely satisfied, we will do whatever it takes to rectify the problem." - not for me.

Posted by jank11 on April 13, 2009, (Edited January 15, 2006)

Don't trust anyone else.

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I have been a long time Austin resident and have been named the number one realtor in Austin for many years. I sell multimillion dollar homes and wouldn't trust anyone but the Steam Team. They can handle any situation from cleaning leather, sisel, drapes, upholstery, carpet or any other specialty item. You can't go wrong!

Posted by cordshiflet on April 13, 2009, (Edited March 18, 2005)

THE BEST CLEANERS IN TOWN

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I have had my carpets cleaned by many different companies but I finally found one that is affordable, professional, and good at what they do. They were able to clean my furniture, tile, and carpet for a very competitive price. They were a little higher than a couple of other places but you know the saying, "you get what you pay for". Everything in my house looks GREAT. I could not have... more

Posted by angelblue on April 13, 2009, (Edited December 05, 2004)

Fresh and Clean!

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I called the Steam Team when I saw their offer on "groupon" and got 3 rooms steamed cleaned & treated for $69.00. What a deal! Even though we have a home carpet shampooer, I knew they would do a better job by far and I was NOT disappointed. Matt was on time, very polite & efficient and I will call him back when needed.

Pros

+ Timely and very efficient

Cons

- No problems what so ever

Posted by Janice Frizzell on October 30, 2009

Excellent, professional job

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Matt showed up about 30 minutes earlier than scheduled, which was certainly not a problem (though we were told we'd get a 30-min advance notice). He was very professional and a real pleasure to deal with. The carpet cleaning was very thorough with a lot of attention paid to detail. I'd certainly use The Steam Team again. Ask for Matt!

Pros

+ On time, delivered as promised

Cons

- Didn't... more

Posted by Wayne R on October 21, 2009

The Steam Team

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I called The Steam Team on a Thursday at 0755hrs. I got the answering service and left a message that I would like information on getting some work done. To my surprise I got a call from Tiffany, who sound amazing, to follow up on my request. She answered all my questions and was supper nice to deal with. She said she could have a guy to my place in two hours. We agreed on the following day... more

Posted by Deke P on October 17, 2009

Professional, knowledgeable and courteous service

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I need the carpet both cleaned and stretched. Matt Hagebusch arrived on time, quickly a@!%d what needed to be done and got right to work. He was able to complete the work in a timely manor. He did a very good job.

Pros

+ On time, and effective

Cons

- None

Posted by Paul McCrary on September 30, 2009

Exceptional Service

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You really are a great company. The quality of your companies service has gotten so much better over the years. I can see the changes you are making. You really care about what you are doing.

Posted by imwc on June 19, 2007

Good Job

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My carpets look brand new and I hadn't gotten them cleaned in the 5 years I've been in my house. TOTALLY impressed.

Posted by amitaisg on June 19, 2007

The Steam Dream

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The Steam Team should be renamed the Steam Dream. Every facet of their business exceeded my expectations. What an unbelievable team!

Posted by alexladage on May 18, 2006

5 Star Service

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Posted by hokemm on February 08, 2006

Quality. They are GREAT!

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My definitive source was The Steam Team in Austin, TX. They have stepped up to the plate everytime. They are educated, professional and do what they say. What else can you ask for.

Posted by westlake on January 25, 2006

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I don't clean carpets often, we don't wear shoes inside. We had couple of stains - coke,salsa and Gatorade that I wanted to get rid of, otherwise the carpet looked good.
The Steam Team could not get these stains clean, the technician was nice though and they comunicate well with customers.
They did not offer any alternatives either.
So - nice people, but they did not come through for me. No... more

Posted by Jank on January 03, 2006