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I dealt with this Unethical Customer service Rep, Daisy. She claimed to be the owner of the company. She was a nasty lady who cursed me out saying I was "liar b**ch" when I told her I was never told about this charges or it's no where to be found in the contract that I signed. She quoted me $875 for a studio moving. I didn't even have any bedroom set. Her movers broke my TV and dinner set, she refused to provide me with any sort of service. When I even told her that one of the movers was drunk and he's flirting with me, she said she can't do anything about it. She charged me $1,735. I'm a student, I don't have this kind of money. I had to borrow from friends and wipe out my whole bank account. I starved for two days because of her. This is the U.S., can companies like that take people's money and get away with this? SHELLI VAN LINES SHOULD GO OUT OF BUSINESS AND THEN ROT IN HELL!
I booked Shelli Van lines for a move and THEY NEVER SHOWED UP!
They were supposed to arrive at 10am, when we called them at 10:45 they said they would be here in 20 minutes. When they hadnt showed up at 11:20 we called again and they told us 15 min. Then at 12 they told us someone had called during the weekend to cancel the move (pure bs) and then she said they had the move for Wednesday. When I told her it had to move out that day, I understood human error, but that she couldn't let me hanging, and I suggested they could come here later when they were done with their other move, she literally said "I could promise you that, but that would only disappoint you later" and with that she got off the phone.
Service is bad..
people are rude.. Try to get every possible penny from you..
typically, final cost = y times (Estimate)
Y can be 2,3 or even 10...
They don't want you to call them to ask status.. If you do, they'll say "Shut up and hang up"...
Don't get deceived by their relocation agents.. Totally UNPROFESSIONAL.. and cheaters..
Good: i liked the customer service before anything else. Tammy was a darling and had answers to all my questions. Believe me i had alot this was my first time moving. I liked that the movers also had knowledge of what they were doing, even gave me so tips on a few things. They were great.. Bad: i didnt like the fact that they forgot a few blankets in the old house. it took a week for me to get...
These guys are the worst.Take your credit card for deposit,ask for a simple email and don't respond to you in anyway.Asked for very simple things-The price I was quoted-HR Rate-and must important what I was being charged for the deposit.They could not provide me these simplest of things.,than said they would mail it out.waited a week and nothing!Finally emailed this guy Elvin who was assisting...
This company needs to be reported to the better business bureau and will be done asap as i was drastically misquoted.
By by yesyes at citysearch report less
browse the web to know about the facts and issues others had with this compnay. my personal experience was the worst , they charged me double and never return your call for claims. I will not hire them again
by padan n. Report Less
We deeply regret that the families effected by these hardships experienced these chain of events. Please understand that Just 4 Wheels, Inc. is a family owned and operated business and is deeply rooted in the communities that we operate in. Just 4 Wheels may have rented trucks to this company for the purpose of them to conduct business, but IN NO WAY is affiliatged with Shelli Van Lines or...
PLEASE READ THIS REVIEW. PLEASE DO NOT USE THIS COMPANY. WE ARE DOING A HUGE FAVOR BY WARNING YOU TO STAY AWAY, We were only moving 5 pieces. We said in advance it was 3 flights walk up at pickup. After being quoted a price, we asked specifically whether there was an additional charge for stairs- the answer was no. We asked whether there was an additional charge to wrap dressers- the answer...
I used this company 2 years ago when they were out of New Jersey. Now they are a ""different"" company based out of Queens. Let me just say, this has turned into literally the WORST company to work with during your move. The ""people"" in the office are the RUDEST and ineffective resource. Someone on the phone at the office had me on speaker and was laughing at me with her co-workers when I was upset and calling about being quoted $375 (for 3 men, 1 truck at $75 an hour with a minimum of 5 hours) and then told something different. I get it, I assumed that there would be SOME additional...
I moved a one bedroom apartment two days ago and my personal experience was marvelous! I was quoted 75 dollars per hour and that is what i payed for. They helped me packed and they put everything very careful in the truck. I was told by the office not to tip the workers but i couldn't help my self. Keep up the Good work Shelli Van Lines!
By far the cheapest company out there.\r
Very professional over the phone and in person. I booked two days before my move and they took care of me! \r
Only problem i had was that they arrived an hour late but they did not charge me for that hour.\r
Can't believe everything out there people! \r
Can recommend this moving comp!
shellivanlines moved me last saturday despite the bad reviews i decided to go with the company because they were very polite on the phone. I was quoted a price of 75$ per hour at the end of the move i was very pleased with the service they did a wonderful job my furniture was protected, I wasnt over charged and I'd will be using them again when my daughter comes back home from school .
DO NOT USE THIS COMPANY. The quoted price of $310.00 was jacked up with crazy add ons for materials and supplies. The whole job took only one hour and ten minutes but they billed me for seven hours after being assured the job should not take more than 3 hours. There were two small steps to eneter the door of the house and they charged $150 (3 men @ $50 ea even though only two men actually went into the house I was basicly movein a sofar and a small dersser plus 10 boxes two and a half miles and it cost me $1011.00. DO NOT BE FOOLED BY THE PRETTY VOICE OF THE GIRL ON THE PHONE WHEN GETTING A...
Worse experience ever. They repeatedly lied about the pricing up front and jacked up the price after they arrived at the destination and had secured signatures and our items. Their quote was $400 less than the next best offer but they ended up costing us over $1000 more. We even got police involved but once you sign on the dotted line with this company you're a victim. DO NOT USE SHELLY VANLINES!
Devious, deceitful, final price was more than 3x what I was quoted. DO NOT use Shelli Van Lines.
Devious, deceitful, final price was more than 3x what I was quoted. DO NOT use Shelli Van Lines.
by by lindas724047498 at Citysearch 7 months ago Report Less
I moved with shelli and because of some reviews i was not going to go ahead with the move but i was convinced by the lady at the office the actual move was actually not bad at all i must say i was very surprised my move was last minute i could not find any one else to move me in such little time they really came and saved the day for me i wasn't over charged and my things were not damaged i'm very happy with them and i'd use them again any time.
DO NOT EVER EVER USE THIS MOVING COMPANY! Thanks to all the people who took the time to write about their horrifying experiences with this moving company I was saved from being a victim, so thank you. I booked this company and then stumbled upon all of the bad reviews and exactly what was told to me on the phone by the ""nice girl"" was told to everyone else it appears.\r
I canceled my move for tomorrow with them last Friday. Today the ""nice girl"" called me to go over a few items with me about my move tomorrow. I simply told her that I canceled the move last week and she replied,...
WORST moving company EVER!\r
They quoted us at $75 an hr and after 3 hrs of packing their truck they came to my husband with a total bill of $1,245 And threatened to take all of our belongings to there storage if we didn’t pay, I had to leave work and create a HUGE scene in the middle of the street before they finally released our belongings and left everything in the driveway on a rainy day. In the end we rented a uhaul truck for $36 and did everything ourselves. They are the a bunch of rude people who I’m sure aren’t even here legally! And I'm pretty sure any good reviews on here are...
I was quoted on $75/hour for moving from White Plains, NY to West New York, NJ. After packing all my stuff from white plains and arriving at the west New York location. The mover was holding my stuff hostage and threatening me until I paid a billed amount. We used the company for 5 hours but they ended up billing us for 11 hours. On top of that, they charged us extra for using the elevators and...
I used shelli van lines several times over the past few years and have always meant to put out a recommendation review. They are fair and honest with their pricing. They have always been honored on my jobs. The crew is always friendly and knowledgable as well as careful ad professional. The office has always been helpful with the scheduling and moving materials. I hve referred them to friends and co-workers and everyone has been satisfied.\r
over the past few years and have always meant to put out a recommendation review. They are fair and honest with their pricing. They have always been honored on my jobs. The crew is always friendly and knowledgable as well as careful ad professional. The office has always been helpful with the scheduling and moving materials. I hve referred them to friends and co-workers and everyone has been satisfied.
Scammed me also. Stay away from this company!!! WORST MOVING COMPANY EVER!!
by by jimno at Citysearch 8 months ago Report Less
We used Shelli van lines, they packed up quickly and nicely. They wrapped everything that needed to be wrapped and fit a lot into their truck. \r
2 of our standing lamps broke and the office chair broke. One of our area rugs was taken but brought back the following day. \r
Overall, they did a good job getting all of our stuff packed up (minus the lamps and office chair) but the execution at the new house was well done. \r
We were very pleased with our move. They visited our house and provided us with a written quote which was firm. Our goods were well packed and wrapped, as needed, and everything arrived in good condition except for a damaged grill which Shelli van lines reimbursed me for. Mike and Kyle were a great driving team and effectively managed the loading and unloading steps and accessible either by email or phone to answer questions we had about the move.\r
up quickly and nicely. They wrapped everything that needed to be wrapped and fit a lot into their truck.
2 of our standing lamps broke and the office chair broke. One of our area rugs was taken but brought back the following day.
Overall, they did a good job getting all of our stuff packed up (minus the lamps and office chair) but the execution at the new house was well done.
They visited our house and provided us with a written quote which was firm. Our goods were well packed and wrapped, as needed, and everything arrived in good condition except for a damaged grill which Shelli van lines reimbursed me for. Mike and Kyle were a great driving team and effectively managed the loading and unloading steps and accessible either by email or phone to answer questions we had about the move.
Well even though they were a half hour late I was very pleased with there service they were very professional with my things and very polite I'm very pleased with my service from shellivan lines
Scammed me also. Stay away from this company!!! WORST MOVING COMPANY EVER!!
Do not use this company...they quoted me one price...ater they had all my furniture on the truck the wanted $2k..lol... I refused to pay..they said ok-your stuff will be in a warehouse..i ended paying them .. Very unprofessional workers.. They damaged lot of items including my sons toys, etc.. They damaged the hardwood floors to where i moved to.. I called the company-they said email us the pictures..i emailed them from early may.. I have sent tons of emails i call and yet to no avail..they say they are insured and bonded.. So, when are they going to call me to settle all the damages and...
I was very pleased with this company they were very professional and very nice over the phone they quoted me a decent price and im very pleased with the service i will be using them again for an upcoming move that i am doing thanks.
Movers of this company are highly skilled. They are not amateurs. They know how to manage a tough move within the deadline and budget. I used them for an office move and they did a great job for me. I was not at all hoping to have a perfect move because of the horrible stories that I heard from others. But fortunately I was lucky enough to have them for the move. I am very impressed with their price as well. This is a very good company. I am recommending them
Just a little note of thanks to Shelli Vanlines... They were very friendly, professional, efficient, careful and fast. We were very impressed and would like to compliment them on the great job they did, and how quickly they got it done.
Vanlines... They were very friendly, professional, efficient, careful and fast. We were very impressed and would like to compliment them on the great job they did, and how quickly they got it done.
there are so many bad reviews on this company. I called the company a week prior to my move and was given an estimate over the phone. the representitive explained all the charges and the possible extra charges aswell. on the day of my move the movers showed up on time and ready to work, the move took an hour over estimate and I was charged a little over what I expected for materials. By the end of the move the cost was slighty above what i expected, yet i was happy and willing to pay as the service was execptional and the men really took care of all my belongings. I would absoultly use this...
Service was amazing, I cant believe there are so many bad reviews on this company. I called the company a week prior to my move and was given an estimate over the phone. the representitive explained all the charges and the possible extra charges aswell. on the day of my move the movers showed up on time and ready to work, the move took an hour over estimate and I was charged a little over what I expected for materials. By the end of the move the cost was slighty above what i expected, yet i was happy and willing to pay as the service was execptional and the men really took care of all my...
Worst experience with moving company ever. This price is totally ripped off. The amount they charged is 4 times you can think of for a regular 10 miles move and when we asked they said unless you pay full cash they will take our stuff to storage and they will charge additional 100 dollar per day which is totally unjustified.NEVER use this company.They never gave proper quote before moving and they charged exorbitant price for Packaging material and attitude of driver and staff was horrible. Also they damaged(broken sheiling) my new apartment with the moving stuff and even he did not put proper screw on my Bed while assembling. so this is total fraud/cheating and will never recommend to anyone.
wow what a piece of shit these people should have to endure watching there loved ones be raped for the things they do to people nevermind dont hire them shoot them on site and do the world a favor
should have to endure watching there loved ones be raped for the things they do to people nevermind dont hire them shoot them on site and do the world a favor
Horrible robing me in day light
Don’t ever deal with them
They advertise on thing then they charge 400% more other ways they take my furniture and sale it
They WILL not unload MY BLONGS unless I pay first
Extra charge like $300 for a long walk AS they call it 20 feet from my apartment to the street
Minimum 5 hours my moving was only 3 hours
Worse company ever!!! I was given a quote of $65 and hour with 4 guys and a truck. No other charges...well what a lie!!! They showed up an hour early even though I confirmed a 9AM start twice the day earlier!!! When the ""forman"" gave me the papers to sign he told me COD or a cashiers check. That was NEVER mentioned in my conversation with the ""very sweet woman"" yeah right!!!! I told the forman that I could not pay cash and his response was to not worry, they will honor our agreement. I told him to call the office before I signed and was told the office wasn't open until 10AM. ...
The same thing happend to us. I am just so sick about the whole situation. How is this company still in business? How can they do this to people? I am 8 months preganant, all we wanted to do was for someone to help us with our heavey stuff.. $1400!!!! only accepting cash! I almost fainted at the bill... All these compliants agianst them, why are they still in operation??
This was a 3rd floor apartment to a 2nd floor apartment move, so it definitly was not an easy task but the guys sure made it look easy. All my items were transported carefully and everything arrived intact. The price was what I was quoted, so there were no hidden or extra fees. I was refferred to Shelli Vanlines Moving by someone I really didn't know in my apartment complex so I took my chances and everything worked out fine.
My husband and I recently purchased a home to fit our growing family. We have a 5 year old and one on the way. We reached out to a few moving companies to quote a price on our move. We would be moving 5- 7 minutes down the road. We called Shelli Van Lines in Fair lawn, NJ. The very nice women on the other end quoted us a price of $75 an hour and a minimum of 5 hours which included EVERYTHING (would be perfect) Consider I am 8 months pregnant all we needed help with his the heavy furniture. My husband and I moved everything else on our own. When I received the confirmation it did say 5...
I secured Shelli Vanlines Moving to move a small amount of furniture and boxes to my Mothers home. I had a pretty good experience with them overall. I had them store the items for a month until i was ready to have them delivered. I was satisfied with both the office personal and the two movers who picked the items up. This was a fairly small job but still glad all went smooth from price to delivery and the price point being where they said it was going to be.
I just moved with Shelli Van Lines over the weekend and was pleasantly surprised. After reading some of the mixed reviews I was unsure what to take of it as some people seemed to have a horrible experience while others had a great experience. I went ahead and booked the company anyways as they seemed very accommodating and for some reason i just trusted them. The day of the move the movers did arrive a half hour late, however worked really quickly and finished the move under the time estimated. Some unexpected cost included material in which they used to wrap my furniture, at first I was...
Very worst experience in my Life time. Over phone they told that they will charge $65 per hour. I asked them very clearly if there is any minimum charge and they told no. After they come they get some signatures and they fill in the incorrect date and they trap you and say you need to pay for 5 hours which is $420 otherwise pay a cancellation fee of $160. Please never ever sign their papers. They totally cheat people. When I refused to pay they took back my material.I lost all my items. Please never ever call this service. They are fraud most in the world.
I'm going to make short and to the point.. They took advantage of an old lady that doesn't read English. The driver told her to sign a paper for deliver, "" she ask what that was "" and a driver who spoke Spanish told her just to sign and hurry up because time was running.. Once everything was loaded they told her she was to pay $1800 for 25 boxes and a dinner room table.. Since she wasn't't able to pay it I full they took her things. After many phone calls they agreed and a price which is still outrages . THIS COMPANY IS TAKING ADVANTAGE OF PEOPLE!!! DON'T USE THEM!!!
Last month I had called Shelli Van Lines among many other companies to inquire about a move from Hoboken and Jersey city into Ridgewood, NJ. I am a newly wed and needed cheap and efficient movers to move both me and my wife into our new home. My greatest concern was with the huge amount of complaints on almost every company in the state, the only companies I found with no complaints were extremely expensive and completely out of my range. I spoke with a representative from Shelli van lines who had given me a quote of $75 per hour and advised me materials would be additional, I asked all the...
call 973-504-6512 ATTORNEY GENERAL OFFICE file a complaint
by by Shellyripoff at Citysearch 11 months ago Report Less
I recently used Shelli Vanlines for a move in the Bronx.
For starters the crew was on time and very professional. i elected to go with a flat rate to avoid extra unknown charges. All moving material was included. The crew assisted in packing and took care to cover furniture and personal belongings. The price for the move was approximately $850.00 for a one bedroom apartment.
With every move one can expect minor damage, even with the most careful of crews. As was the case a bookshelf was scratched, but overall i would not hesitate to call Shelli Vanlines on my next move.
A bit of...
These guys are awesome. Crazy fast, and very helpful and took care of our stuff.
Also, they are pretty cheap.
I'm very satisfied and will recommend them to anyone I know who needs movers!
I called up Shelli Van Lines on a recommendation of a friend and the sales rep depart was very friendly and helpful in providing us all the knowledge we required as it was supposed to be our first move. I was very much convinced and decided to go forward and book them for the coming weekend. On the day of the move 3 man crew arrived at our doorstep just on time and started to work in coordination and made the entire moving process go with ease. They were extremely helpful, timely, and accommodating to my ever changing needs. With little direction and a buddy there to help coordinate, they...
Call 973-504-6512 attorney general office file a complaint
We had a very simple move planned 2 bedroom apt to a smaller 2 bedroom apt in the same complex. They quoted us a price of $75 per hour with no other charges. They estimated it would take 3 hours for the entire move. They told us we would have to pay cash. The workers were taking a long time to load the truck because they insisted on wrapping and tapeing everything. We told them they didn't have to do that but they insisted it was their company policy and if they didn't wrap everything they could lose their job. After 3 hours of loading they drove across the complex and told us we had...
quoted us a price of $400 and refused to let our stuff off the truck till we gave them $1639 (they dont tell you they charge you for tape,blankets,plastic wrap) and yes they wrap everything just to take more $ from you...TERRIBLE COMPANY,the driver was really nice and felt bad the owner was such a scam artisit...apparently this company does this alot,they are not even a legit company we have come to find out...DO NOT USE THEM!!!
Let me first start off by saying i learned a very expensive lesson! I originally had hire another mover however they ended up cancelling due to date i was moving.
I got a call from this company and they gave me a great quote or so i thought. She stated it was $75.00 an hour. All i was moving was my bedroom set, 3 boxes, a plant , 2 AC's and a microwave. THAT'S IT!!!
I asked the representative if there was any hidden fees and she stated no. She told me my move was a quick move and should be done within 3 hours. So i booked them without researching them.
The day of the move they...
The men were fast, friendly, responsible, and professional. The move to our new house was a pleasant experience. They are very nice and hard-working. Excellent communication, Professional service at a very fair price. I would recommend them to all my family and friends!
shelly van line, this company should not be in business. customers are being rip off and can't do anything about it. I was quoted 55 per hour, when i called to comfirm it was 55 per hour. On the day of the move the price went up to 65 per hour (thats ok) it took them 3 hours to move my bedroom furniture only ( queen bed, two dresser and a crib) at their destination they had to be paid before removing my furniture from the truck ($1000) cash or money order only. i had to pay for EACH BLANKIT, TAPE, HALL WAY, ELEVATORS AND THEIR TRIP BACK TO NJ THEY CLAIM WILL TAKE THEM 1.5 HOURS. Charges for...
can't giive them even one star. The company is cheating customers in every possible way. They are not honest when give you a quote and so-called promotional rate of $65. When the movers come, first thing they say - if you cancel (because of the extra charges you were not prepared for) you have to pay $250 cancellation fee - basically give you no choice to decline them. I can't even say they were quick and efficient. Also they did not listen to what I said, and packed the items that I did not want them to. \r
They do not tell you the actual price until you are at the destination place where...
Used them over the weekend. Short and smooth move. Price was within my budget. Will definitely use services again.
I called to get a quote and they told me $65 an hour and no travel time, I even called a second time to confiirm ... Well like the others who have reviewed this, I was also taken to the cleaners by them. They charged me for taking the items more than 50 feet from the door $225 for blanked (I did not get to keep them) packing tape and 4 hours of travel time. The bill I expected of $365 became over $1,000. I was Peeny Wide and Pound foolish, I got other quotes that were higher, but included all of this. Do NOT use them. I am filing complaints with the BBB and the Attorney General's...
I've used Shelli Vanlines twice in the past year, once for my parents and the first time for myself yesterday. Pricing is great and the service is exemplary. I have not had a single item broken or misplaced, the movers were prompt, courteous, and diligent. I strongly suggest using Shelli Vanlines!
These two companies, Shelli Van Lines and Just 4 Wheels work together to SCAM innocent, vulnerable people that are moving... They offer an estimated quote and then deman ON THE STREET cash before they even unload your belongings. No contract, no paperwork NOTHING..... Police had to get involved because they were holding our belongings hostage til we paid cash...... NORMAL, HUMAN PEOPLE, will...
All of the negative reviews about this company are true. My fiance and I experienced it first hand last week. We were given a quote of $65/hour and it was emailed to us. There was no mention of any additional charges, travelling time fees, packing fees, or a 5-hour minimum. After our belongings were packed onto the truck, the ""foreman"" named ""Rob"" informed my fiance that there was a 5-hour minimum plus a 1-hour travel time fee. It took them 2.5 hours to pack our stuff and move it and we moved about 0.5 miles away. What we thought was going to be a $350 job turned into $875 with...
after reading these reviews I wish I would have do so sooner and I never would have booked this company. Now that I have read the reviews I am thankful they never showed up. I booked this company for my local move and the quote i was given was oly for days that my move was not schedualed. they knowingly told me a price that was not valid. I stupidly booked anyway. then thye dont even show up. i tried calling and got the answering service, who told me i woud receive a call back in 5v minutes, of couse they never called. finally after over 2 hours of trying to reach them and not geting...
NEVER USE THIS COMPANY
My furniture was loaded in haste and will little care.
Once loaded and transported the moving crew held my furniture hostage until I agreed to pay an amount that I had never agreed to in the first place, and which was never stated on the quotes sent to me before the move date.
For example, the moving crew claimed that they had used 25 tape rolls for $5 a piece...They charged us $100 for using the elevator, $150 for having to use the stair case
They charged me for an hour travel time and a five hour minimum, something again, I had never agreed to. More...
My experience with Shelly Van Lines moving company was a nightmare. This moving Company never showed on my moving date, and when I called the company in a panic; I spoke with Shelly herself and her attitude was terrible, she did not care about my small job to say the least.Always check the company reference. During reservation with Shelly Van lines, she promised me the world, but gave me stress on a level you could not imagine. (BEWARE).
I am a believer that everyoe deserves a chance, but this company does not. I was ripped off badly. I was quoted $65 an hour which was suppose to include almost everthing. It took the movers about three hours to pack, it took us an hour and 30 mins to get to the storage area, it took them 3 hours( granted they could not use certain routes). When they got there, they gave us a total of $1490 due before we could get our belongings. Thye changred us for tolsl when was suppose to be included, they changed for ""long run"" $150.00. There were a lot of hidden charges that we unfortunately had to...
This company needs to be reported to the better business bureau and will be done asap as i was drastically misquoted.
SCAM... A horrible rip off! I was quoted approx. $400 w/ $500 as an absolute max. Once at my new place, they gave me a bill for $1100. In order to get them to simply unload my stuff & leave it in parking lot, I still had to pay $755. My original quote was based on the complete description of my old & new place and amount of furniture (we didn't even take my bed, so there was less to move than...
This was by far the worst company I have ever dealt with. Overall, they are RUDE, CLASSLESS AND IRRESPONSIBLE THIEVES. Please do yourself a favor and avoid them at all costs. I honestly wouldn't use…
So, IA?AcentA?AA?Ave dealt with many shady moving companies in the past. We have to move a lot for my husbandA?AcentA?AA?As job. So this time I thought I would go with a reputable company and pay a little...
This is absolutely the worst company I have ever encountered. Not only did the final bill far exceed the quote but they charged my credit card three times for the same amount. The actual movers…
They come in with a low price then jack it up after you give them a deposit. Bad business ethics, stay away from this company.
I had a bitter experience with this company, I am nt sure of their location and from where they operate, I was kinda mugged. There was a mess in estimate and final price, shich is been told after they take...
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