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Queen Village Animal Hospital

323 Bainbridge St
Philadelphia, PA 19147

(215) 925-5753
3.5 star rating based on 57 reviews

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Queen Village Animal Hospital

UNRELIABLE, UNACCOUNTABLE, IMMORAL

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I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.

My beautiful, healthy dog died 4 days after recieving a bacterial infection while he was undergoing surgery under the care of Queen Village. When the swelling appeared, he was given a steriod that spread the infection when he should have been tested to see what the problem was. The following day, when I insisted he was sick, infected, and approaching death, they gave him ANOTHER steriod shot, and refused to accept the possibility that they had done something to cause an infection, even though he was leaking a putrid fluid from his prepuce. On his final day, in his weakened state, he was put under anethesia, and never fully woke up. When I arrived to bring him to a more capable vet, he could not move his back leg; they attributed this to 'a previous and unrelated condition, possibly an anurism', even though a quick glance showed the area to be swollen and puffy. I brought my dog to UPenn, where he was found to be in severe septic shock; he was put down while I held him. The doctors at UPenn knew right away he was severly infected, and in a few minutes they had found the bacteria that had been introduced into his sytem and been allowed to take over his body.

Even after numerous visits and pleas on my part, Queen Village refuses to admit they did anything wrong, and expect payment in full for these horrendous acts. Max was neutered with dirty equipment, and still the situation would have been resolved had they been able to admit they made a mistake and put him on strong antibiotics. Instead, they tell me he was a 'one in 10,000' case where an operation has a horrible ending, and insist that the bacterial infection did not come from their operation (am I supposed to believe the medieval notion that they simply appeared?). What would you do?

Other Reviews from the web

I love this place!

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i moved to the city 3 years ago with my two kitties and was really nervous about how they would adapt to city life, but also that i would find a great place for my guys to go to the vet. i found queen village on accident actually- i was on my way to society hill but after standing for 10 min in their waiting room without even a glance my way, i walked back to my car that happened to be parked... more

Don't go anywhere else in the city!

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This hospital has been seeing my cats for 12 years. I love the location, the cleanliness of the hospital, the helpful and knowledgeable staff, the compassionate vets and the extremely reasonable prices. I know that if my pets are sick, queen village will see them rather quickly. If they are healthy, they get seen rather quickly. I don't have any complaints about this hospital. I highly... more

a hospital like no other

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All of my pets (2dogs and 4 cats) have been going there for years. I finally had to put down my one cat yesturday, which is one of the hardest things anyone will have to do. I thought i almost lost her once before when she started having kidney issues. All the doctors who have taken care of her were always so knowledgeable and caring. They took all the time necessary to explain my pets... more

No Accountability, dirty equipment, poor care

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I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.

My beautiful, healthy dog died 4 days after recieving a bacterial infection while he was undergoing surgery under the care of Queen Village. When the swelling appeared, he was... more

Very poor front desk!!!

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I absolutely love my vet there, but the front desk is awful and I wish the doctor that ran Queen Village would read this and get rid of some of them. They do make it a terrible experience to go there. They are rude and even though I love the vet, I have considered changing vets just for this reason!!

Good Doctors by Joe A. at InsiderPages

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I haven't ever had any problems with any vet here unlike the last place I went. I don't feel like I'm being sold on any extras while I'm there. Their prices are reasonable and the vets seem to be able to handle my crazy attack cat without manhandling him, which I appreciate. I just wish they had a cat only waiting room. The dogs scare the hell out of my cats.

good vet by Christa C. at InsiderPages

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I have seen several doctors though usually Dr. Sutor. She is very calm and practical and does not make feel like I need to do a whole battery of things when I bring my cat in. She seems to listen to my overall concerns and is good about weighing out the options.

Good service, Very Expensive by Tyanne M. at InsiderPages

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Queens Village is a good hospital, the staff is friendly and the vets are knowledgeable. They arent taking new customers though, But if you are lucky enough to be with them, and are able to afford the cost they are a very good Center City option.

I can deal

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my Lab has been a patient here since she was 5mths old she will soon be 6 years old. I absoultly love this place...the doctors are great, caring and gentle. My only gripe at first with this office is the front desk...but its not something i can't handle....long hours, complaining people, loud animals...I really don't expect anything else and its not like My pet has to have a conversation with... more

Exceeds all Expectations

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I have used this clinic for about 5 years for my dog and 2 cats. I've never had a bad experience. The prices are very reasonable and the service is beyond all expectations. Recently, my dog, who is 15 years old, started having seizures. I took her to see Dr. Fuoco who is amazing. She listened to everything I had to say and took the time to explain everything to me. She even called me at... more

Good vet bad front desk

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The vets here are very helpful and respectful however the front desk staff have major bad attitudes that creep out once they open their mouths in a very deceivingly nice but realistically hateful manner. Need to find a new vet just to avoid the negative energy confronted with at the front door.

Pros

+ helpful vets

Cons

- front office staff with bad attitudes

Queen Village Animal Hospital, Philadelphia

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I lived in Queen Village, Philadelphia for 9 years. My two dogs and one cat were cared for by the staff at Queen Village Animal Hospital. My 3-leg-cat suffered, for 2 long years, from a condition called: Megacolon. This is very painful condition and can be life threatening. If medications are not effective, the only possible hope to correct the problem, is to perform surgery for the resection... more

Extended

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Have had 4 vets for my 3 bullmastiffs and I have nothing but good things to say about this hospital. Front staff is courteous, and the vets fit my beasts in on a moments notice, every time. The vets and the front desk staff remember my animals by name and character 8 months after seeing them and remind me as part of an extended family. Would recommend them to everyone except for the high... more

Horrible front desk staff, ok vets, poor system of disposing of dead pets

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I have to agree with the BAD reviews that QV Animal Hospital receives on this site. I stopped taking my dog there because of the horrible, obnoxious attitude of the front desk staff but the last straw was the terrible experience I had the last time I was there. The front desk staff have a chip on their shoulder from the moment they pick up the phone. They don't know the meaning of the words... more

I agree with mmnh88. This is not a good hospital.

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I have to agree with all the bad reviews and espcially with mmnh88. It seems like they don't need the business or something because I was never treated so bad over the phone. One of the girls there is really something - her name is Dennis. She was so rude and so not nice and so not pleasent to speak to, I felt like she was doing me a favour. She was so bad that I asked to speak to her... more

Great Vet - one cranky front desk person; vet is more important!

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Went back to QVAH a 2nd time. They fit him in on a moments notice & again, Dr. Lincoski gave him excellent treatment for his ear infection & provided me with good instructions for his after care. I'm still happy with the veterinary services at QVAH. Yes, the front desk staff were still rude. I stick by my assertion that the quality of veterinary care is far more important than the front desk,... more

mmnh88 - You are a Crank.

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No. I haven't been there but hope to have my cat become a patient. I'm just responding to the apparent idiocy of reviewer "mmmnh88"

I just couldn't take someone being offended by the fact that a medical professional, even a medical professional for an animal, might not be accepting patients at this time. The level of idiocy on the internet is sometimes so mind-bogglingly large that I just... more

Been taking our cats here since 2001

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Queen Village Animal Hospital has always been good to us and our pets. Their staff is very loving and caring and always answer our questions and made payment arrangements with us during some hard times when our cats needed medicine. Dr. Barrie Yallof took great care of our cat Bela who had various health issues, she gave a lot of her time and attention to him and his needs. Me and my girlfriend... more

I've taking my dogs there for almost 25 year!

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I was recommended to Dr. Wellen almost 25 years ago. I always recommend Dr. Wellens to all my family and friends. My sisters all bring their dogs to him and any who have not usually ended up there. Dr. Wellens is kind considerate man. He loves animals and takes special care of all his patients, I am on the neurotic side and he has gone above and beyond for me on many occasions. If anything... more

Caring Staff members

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I am not sure how patient the previous reviewer was when she was thumbing through her appointment book, but I know from years of experience with all who works @ QVAH, to as recent as w/ in 2 hours ago, they were more then concerned about my dog and made a appointment for me that very minute. When i got there to when i left, they waved to me hello and good bey to me, my dog, and baby daughter. ... more

BEWARE! The office staff is BEYOND RUDE!!

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But maybe it?s my own fault for even considering giving them a ?second chance? since my last experience was also unacceptable!

I first called last year when my cat developed a skin infection and since I live in the area I was thrilled to be able to call a vet so close by. That was of course until the IMPOLITE and UNSYMPATHETIC staff member answered the phone! As others have also experienced, I... more

Good practice

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I have not had any bad experiences with QVAH in the three years that I have used them for my cats, dog, and rodents. I have always gotten called back when I was told I would be called. It has been easy to get appointments. The doctors have been nice and professional. The reception staff is OK. They could be a little nicer (esp, the older woman with short white hair and glasses). They could... more

THE BEST ANIMAL HOSPITALL IN THE CITY

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I am an employee of quenn village animal hospital, and i am writing in reference to the woman who said she worked there. Well she did, and was fired becasue of her foul language in the waiting area, and her bad attitude. That is why she worked there a short time. I have been employed by dr. Wellens at qvah for many years now
And would not work any where else. My co-workers are all very... more

Miserable staff

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I worked at Queens Village Animal Hospital for a very short time. You would have thought people working at an animal hospital would have patience and compassion. The office manager must have pictures of somebody that she hasn't been fired. She's dishonest and lazy. The ladies in the front, with the exception of Debbie, do nothing but make fun of clients and talk about their myspace pages. They... more

professional clinic

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I have used this clinic on several occasions and have never had a problem. My dog was spayed there and I've taken her in for a couple of other issue. My cat has been there and the doc was friendly, willing to listen and caring. There surgical services are very professional. The office and exam areas are always clean. The front office staff are very busy, so its important to be patient but... more

This is a great animal hospital.

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I have had many cats over the years and have been a client at QVAH since it opened. I wouldn't go to any other hospital. I have received nothing but kind, capable and compassionate veterinary care at QVAH. When one of my cats was diagnosed with diabetes, Dr. Wellens helped me treat him for many years even though he was a very difficult medical case to manage. Many of my cat "children" were... more

Excellent

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I have had only wonderful experiences at Queen Village. I recently had a cat dying from renal failure who is now home and thriving getting subcutaneous fluids twice a week. They have also been very accomodating in get my dog in for emergency visits with colitis. I have seen three or four different vets there and they have all been very thorough, return phone calls, etc. The staff as well have... more

Don't bother with QVAH

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I went to Queen Village for a good 11 years. Although they were on the upper end of prices, I thought they were the "best" in the city. However, I expected that they would then know my animals and their histories and be better able to treat in case of emergencies. However, I found it impossible to get a vet on the phone - when my cat was staying at the hospital for 3 days! For almost... more

awesome vet

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great vet - it's a shame she belongs to such a horrible practice and i hope one day she decides to go elsewhere.

Pros

+ outstanding vet

worst vet in philadelphia

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i have been taking my pets here since 2002 because if you live in a city, you look for a vet close by just in case of emergency. perhaps the front desk staff are somehow related to the vets because that would be the only reason i can think of for any of them to still have jobs. they are beyond rude. it is appalling. as is the prevalent attitude towards generating income over quality pet care.... more

A great Vet

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I too have never had a bad experience with Queen Village animal hospital - it can sometime be busy and hard to get an immediate appointment but that is only because it is such a great place to go! They have always taken the best care of my babies and been willing and able to help me out with any health problems they have had. I would highly reccomend this place to anyone and would pay little... more

Fantastic Doctors and Staff

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I have been going to Queens Village for 9 1/2 years and I would never take my dog, Harley to another vet. The doctors have such compassion and the office staff has always been warm and friendly. From the time we step in the door, we have always been greeted by friendly staff. Yes, sometimes the wait is long, but, I don't mind because Harley is being seen by the best. The entire office, at... more

strange..

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Don't you find it odd that the people with these terrible reviews are the ones who were asked not to come back?

The WORST Pet (& Owner) Care in the City

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I had a horrible experience at QVAH 3 years ago (2004) and today had another one. Background: My cats had been patients since 1998. In 2004, I had to take my dying 22-yr old cat in to be put to sleep. It wasn't easy & I was holding back tears as I held my cat in my arms. When I got there, the barbarian behind the desk told me there'd be an additional "emergency" charge of $100 because I didn't... more

Undecided...but here is our experience...

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I brought my dog there and Dr. Suter was wonderful. I felt that she cared compassionately for animals and wanted to make everyone feel comfortable. My dog needed to be poked and prodded a little bit and she and the technician handled him with such gentleness. A few months later, I had to come back with my dog because he was lethargic, wasn't eating, was losing fluids from both ends, and... more

SERIOUS decline in quality

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In the past I have had GREAT experiences with Queen Village - pretty friendly, knowledgable and reasonably priced. HOWEVER. Recently (Winter '06/Spring '07) I took my kitty there, had an evaluation done with one doc who put her on meds and told us to call back in a week or two to follow up. We called. And called and called. We got one return message telling us to call again! So we did, but... more

Great Vet!!! What are you people talking about?

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This vet is the most recommended in the city. They are extremely busy all the time and for good reason. I have been a client there for many years and I have seen many things in the waiting room. Those girls that work up front at the desk take such abuse all day long. People hang up on them and yell and demand things in the reception area, and they remain surprisingly calm. I know that I... more

NEVER CONTACTED ME WITH PUPPY'S TEST RESULTS !! GAVE WRONG MEDS! Total Incompetance!

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I Brought my puppy there recently, when I made the appt I asked if it was too soon for her 2nd round of shots? They said no, so I went ahead and made the appointment.. When I got there I waited for 40 minutes, getting scowled at by the desk staff. The Dr. came in and the first thing she said was "It's too soon for her second round of shots!" After speaking w/ the assistant, she decided to go... more

Very Professional

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Doctor Perner treated my dog recently and I found her to be very professional and friendly. She was patient with my questions and kind with the dog. I would recommend.

Pros

+ excellent care of pets

Cons

- office staff not people friendly

Not Accepting New Patients!

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The great reviews pushed me to call them. Too bad they arent accepting new patients. :( Too bad for little Lola.

Great Vet!

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I think the staff here is great! I don't get the treatment that other reviewers are experiencing. Every time I have taken my dog here everyone on staff has been informative and welcoming. My sister recommended them, and we have had great service. I had a problem on a Sunday night with my dog and they returned my emergency call in a prompt manner and were very nice. I didn't feel as though I was... more

They were fabulous

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My cat had had seizures and was at Penn Vet Hospital, and I couldn't figure out what was going on and what my options were. Denise at Queen Village helped me get the results faxed over from Penn and then Dr. McGuire called me and went over the results. He took the time to answer all my questions and was generally amazing. I really appreciated their kind words and the time they took with an... more

Staff and Docs both great

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Not sure why people have been knocking the staff. I've found them extremely helpful and quite friendly. I came to Queen Village Animal Hospital when center city animal clinic closed, and Queen Village took in some of the best vet assistants from CCAC. They're always quick to answer questions and have never treated me or my dog with anything but pleasantness and respect. What are people looking... more

Luckily my pet doesn't know any better!

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Dr. Wellens and McGuire are great, I would recommend them to anyone! Unfortunately, you have to look at and talk to the office staff before you get to see them. Ladies, it's called a personality. I'm not sure where, when or why it happened
but you all have poopedonfaceiates. Maybe it's the constant contact with animals, maybe it's the constant contact with each other, I don't know or at... more

Not accepting new clients?

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After calling a few vets in the area, I called Queens Village. They asked what vet I was transferring from and when I told them, they told me they are not accepting new clients! I am furious!

docs A plus! office staff... another story

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i have to echo what others have said here about queen village. we have NEVER been happier anywhere with actual vets -- the doctors here are hands down fantastic, sensitive, and even though the DO spend a lot of time with you and your animal, you always wish there was more -- just because the benefit is so high!

but the office staff there... once in a while a newer, fresher person shows up who... more

True Concern for Animals

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The front office staff here is not the people who would be smiley-friendly type, but they do care about animal affairs. They have always been very helpful and sincere whenever I walked in, asking for suggestions to find aqdopters for homeless animals. The vets here are excellent. Every time I take my dog here, they explain everything very clearly. If I have questions, they will spend time to... more

It's tough getting past the front of the office

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My experience with the vets have been average, nothing spectacular. However, as we all know, the key that holds any office together is the reception staff and the front of the office staff. These employees at queen's village are either jaded, unhappy with their career paths, or both. I have been going there for long enough to know that my experience is not a fluke. They never smile, they... more

The City's Best Animal Hospital!

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Queen Village Animal Hospital is the #1 place I would suggest taking your beloved pets. The doctors are amazing, the staff is accomodating and warm, and the service is top notch for the various animals they care for. I was not only in disbelief (I dont get treated so well AT MY DOCTOR'S OFFICE) but surprised at their sincerity, concern, and willingness to see my dog, even at last minute, if... more

Excellent Vet!

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Good hours, reasonable rates, helpful office staff, and vets who take the time to care and explain things to you.

They do not push unnecessary products or procedures and show true concern for the animals.

Pros

+ Location, Parking Availability, Staff and Vets

Best Veterinary Hospital ANYWHERE!!

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I worked at Queen Village Animal Hospital for 5 years until I left there to go into the human medical field, and I can tell you without hesitation that if human hospitals were run as well as this place, we wouldn't have a healthcare crisis!! The veterinarians there are top-notch, caring, and the best in their field. The techs are wonderful and compassionate, and the office staff is helpful,... more

No Accountability, dirty equipment, poor care

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I do not recommend anyone using this animal hospital. Their cleanliness is questionable, as is their morality. They have proved unable to admit their mistakes, even when these involve the death of a healthy animal.

mmnh88 - You are a Crank.

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No. I haven't been there but hope to have my cat become a patient. I'm just responding to the apparent idiocy of reviewer "mmmnh88"

BEWARE! The office staff is BEYOND RUDE!!

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But maybe it?s my own fault for even considering giving them a ?second chance? since my last experience was also unacceptable!

Luckily my pet doesn't know any better!

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Dr. Wellens and McGuire are great, I would recommend them to anyone! Unfortunately, you have to look at and talk to the office staff before you get to see them. Ladies, it's called a personality. I'm not sure where, when or why it happened

Excellent Vet!

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Good hours, reasonable rates, helpful office staff, and vets who take the time to care and explain things to you.
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