Colonial Grand At Crabtree

Poor customer treatment

When did the customer stop being treated right in America? When did being incompetent become standard? As an American and an Army veteran, I am ashamed of the treatment I received while living here.

To be honest I actually like the location and the apartment. My problem is with the management's complete disrespect of their renters. I had an issue where a water pipe was broken by the tenet living above me, during the move out process. Even though this caused water damage to my apartment, the staff did not contact me because they claimed that they did not have the correct contact number on file. I asked if they tried to call my emergency contact and they did not. Why do we list emergency contacts if they will not be called during an emergency?

After the initial situation was under control, they told me that they could not give me the responsible party's insurance information because they did not have it on file. It is a requirement to provide proof of renter's insurance before being allowed to move in. I understand that people make mistakes, but afterwards they tried to leave my apartment's walls and ceiling in sagging condition for 5 weeks until my lease terminated. I told them that this was unacceptable and that if my apartment was vacant at the time they would have been considered un-rentable to someone else. I did not have the money to go to a hotel and if they had the responsible party's insurance information I could have filed it with them and be reimbursed. The manager then promised me that my rent would be prorated, a mold inspection would be done and my electricity for the month paid for. This was due to them running small industrial blowers to dry the carpets.

After 4 weeks with no payment I went to the manger only to find out she was replaced. The head maintenance man had also quit, which raised some red flags for me. I was also told by the new manger that no one had the "authority" to promise payment for my inconvenience and that she would have their legal staff "look" into it. I came home later that day to find that someone had entered my apartment and adjusted the blinds. I never gave anyone permission to enter and 24 hr prior notice is required per my lease unless its an emergency.

I do not like being lied to or having my rights violated. I guess the best I can do is warn everyone possible to FIND SOMEWHERE ELSE TO LIVE. Do yourself a favor and live somewhere they will treat you with respect, even if it costs more.