Status: Closed
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Help us make it rightWe provide dogs with a fun, friendly, safe, and action-packed alternative to lonely days a home. Plus we give dog parents a break in their busy schedules -- and from dreaded dog guilt!The Pooch Palace is a cage-free, home-like dog resort offering interactive day care as well as cage-free overnight accommodations. In addition, we offer professional grooming services and training.
WARNING. Do not take your dog here if it needs medications.
Please note I am posting this comment, because I am a animal lover and I am very concerned about dogs being cared for at this facility based off of 6 days of care.
I was charged 156.00 for 2.5 days and they put my dogs in a more expensive room without telling me.
3 doses of medications were missed. 1 heart medication and 2 seizures pills never given. My dog could have died. This is factual evidence confirmed after a follow up call.
On top of that staff and owner never knew that the medication was not provided to my dog - missed.
I provided a full detailed schedule for 2.5 days for times and qty of medications. The exact amounts to give were provided. But upon return home, some pills were still in bottle. I gave staff opportunity to explain why? They didn't know. Again, I counted out the exact amounts to give for the time period. No pills should have been left over.
Again, staff and owner never knew my beagle didn't even get all her medications.!!!!!!
This is very concerning to me for all pets.
You will not get an invoice or receipt from this place either. I was told by staff that owner does everything on yellow sticky notes.
Staff seems very caring however this place is understaffed. I did a walk through in the front rooms and found not a single water bowl. The rooms were empty with 10-15 dogs in each.
I was never compensated for the charges to date. I only got an apology. Owner takes no responsibility for processes or management of her business.
Blamed mistake on 1 staff member.
My dogs were also closed in a small room with the door closed when I picked them up with no windows.
I would question the internal care by the management of this business and ethics behind the business itself.
I brought my dogs home and they had about 4 bowls of water each.
Never will I take them there again. I am very lucky my beagle didn't die from missed heart medication and seizure pills.
I was told that the owner is there about 1 hour a day.
This owner needs accountability if she is going to own a business.
If you are going to have a business it is the owners responsibility to "manage"
it. Not staff members who are taking care of all the dogs.
Again, staff seems caring, but understaffed and disorganized by no processes or management of the care.
I don't know anyone at this business. This review is totally based off personal experience. My husband and I both took part in drop offs and pick ups.
We are very concerned about the dogs at this business especially the ones who are suppose to get medications on "a schedule bases."
The staff at the Palace treat Coco and Teddy with love and affection. We take them to their "camp" when we go away, and we know that they will be cared for like we want them to be. I have nothing but praise for Jill and her team!
Thank you all of our loyal customers who have helped make us successful. After over 5 years in Twinsburg we relocated 3.5 miles away at the beginning of March, 2013 to a much larger and nicer facility. We have separate large and small dog play areas inside and outside. There are ceiling fans, skylights, couches in the rooms for sleeping, and huge windows. We have over 6000 square feet plus a large mezzanine area upstairs used for training classes, birthday parties, and community events. We have been rated as the best day and night care facility, providing 24 hour care. We are Cage Free! Please stop in for a tour or call us for more information.
Such a AWESOME Place to take our 2 Boys...The staff is Great....We will be using you guys MORE.....
Great place, Buzz and Jake totally exhausted, very accommodating!!!!! Everyone we have seen so far has been very helpful and caring......see you next week!!!!
Corbu is always exhausted after a weekend at Pooch Palace! Love that there are no cages!!
I love the fact that I can call in everyday to check on our dog and you always let me know exactly how she is doing. Marlo loved staying with you and playing with her new friends. She is exhausted!! We are so excited that we found you and that she does not have to be in a kennel all day while we are out of town. Thank you!!
Cargo had an amazing time. He is completely exhausted. Thank you for taking such good care of him.
Pooch Palace is a cage free 6,000 square foot facility for dog boarding, day care, grooming and training supervised 24/7. We provide a fun, safe, and healthy environment with loads of exercise, hugs, and kisses.
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