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Pine Meadow Veterinary Hospital in Yorktown, VA is a full service companion animal hospital. It is our commitment to provide quality veterinary care throughout the life of your pet. Our services and facilities are designed to assist in routine preventive care for young, healthy pets; early detection and treatment of disease as your pet ages; and complete medical and surgical care as necessary...
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The staff have no concept of what appropriate and professional customer service entails. They routinely miss deadlines, display indifference towards their own schedules, and are very unprofessional in their retrieving of animals...dogs especially. My 6-month pregnant wife retrieved two dogs and a cat from a weekend boarding. She specifically asked to have the dogs brought out one-by-one so that she could sufficiently handle them back to the car. They agreed. Five minutes later, they brought out all three animals simultaneously and didn't even offer to help my wife deliver them to the vehicle. In the process, her debit card was lost (by the staff) and again they showed indifference to entire situation. So, after it was all said and done, we paid $340.00 to have an upset wife (which honestly is difficult to do), a lost debit card, two overly-excited dogs, and a freaked out cat. Michael Vick wouldn't even trust his dogs to these amateurs.
If I could choose 0 stars, I would. We brought our 10 week old black lab puppy in for his second set of puppy shots and a puppy check up. Our puppy check up consisted of the Vet looking at his teeth and checking for a cleft palate. Shots were then administered and we were quickly shoved out the door. The Vet even forgot to worm him, he had to catch us on the way out. Our second visit was...
The staff have no concept of what appropriate and professional customer service entails. They routinely miss deadlines, display indifference towards their own schedules, and are very unprofessional in their retrieving of animals...dogs ...
Dr. Robert Freeman
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