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Pet Wash
7357 W Sunset Blvd
Los Angeles, CA 90046
(323) 882-6855
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Daily 8am-8pmStatus: Closed
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Sophia Searing
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Member Reviews
If you really care about your pet BE AWARE!!!!
I'm sure some people have good experiences at Pet Wash and I am happy for them. I have personally never been 100% happy.
Today I brought my cat to Pet Wash to get a lion cut. I left very specific instructions. I asked for boots and just a ball of hair left on sophia's tail. Along with some other instructions.
When I got home and took sophia out of her cage her back legs were completely shaved and her tail was shaved half way and the biggest problem was that she was limping. She was NOT limping when I dropped her off.
I called and spoke to Alex hoping that he would appologize and maybe offer an explanation for the limping and some money back as I paid $60.00 plus tip for a job NOT well done. He said that the groomer had no choice because Sophia's hair was sooo matted. "My cat's hair was NOT matted as I brush her ALL the time and get her groomed every other month. Alex was uninterested in even trying to make me feel better. (This is bad customer service). Alex got upset and said that they called me 8 times and I just wouldn't answer. He called 3 times when I was in a meeting and left a message saying that Sophia was ready. He said nothing about having to adjust her hair cut.
MY BIGGEST PROBLEM IS:
Why would Alex not inform me of all the changes and problems when I picked her up??? I will tell you. Because he knows that I would not have paid for such an aweful job. I informed him that Pet Wash would be loosing my business and he did not care. This tells me that he just cares about the money. Now I have a cat that looks rediculous and is limping. Wow!
Today I brought my cat to Pet Wash to get a lion cut. I left very specific instructions. I asked for boots and just a ball of hair left on sophia's tail. Along with some other instructions.
When I got home and took sophia out of her cage her back legs were completely shaved and her tail was shaved half way and the biggest problem was that she was limping. She was NOT limping when I dropped her off.
I called and spoke to Alex hoping that he would appologize and maybe offer an explanation for the limping and some money back as I paid $60.00 plus tip for a job NOT well done. He said that the groomer had no choice because Sophia's hair was sooo matted. "My cat's hair was NOT matted as I brush her ALL the time and get her groomed every other month. Alex was uninterested in even trying to make me feel better. (This is bad customer service). Alex got upset and said that they called me 8 times and I just wouldn't answer. He called 3 times when I was in a meeting and left a message saying that Sophia was ready. He said nothing about having to adjust her hair cut.
MY BIGGEST PROBLEM IS:
Why would Alex not inform me of all the changes and problems when I picked her up??? I will tell you. Because he knows that I would not have paid for such an aweful job. I informed him that Pet Wash would be loosing my business and he did not care. This tells me that he just cares about the money. Now I have a cat that looks rediculous and is limping. Wow!
Information from the business
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Pet Wash is a safe and professional full service pet grooming company providing services for both dogs and cats in the Hollywood area. Their professional groomers are skilled in professional grooming techniques and use high quality pet salon products and specialized equipment to make your pet's experience is both safe and comfortable. Pet Wash's groomers understand the particular styling and grooming ...
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Editorial Reviews from the web
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Professional grooming services and do-it-yourself washing stations for pets, plus designer collars, clothes, accessories and more.
Other Reviews from the web
A great place to groom your dog - if it's open
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I like this place alot for being pretty much the only place where you can bring your dog and wash it yourself in the tub. The people are pretty nice and let you take as much time as you want. The only problem with this place is -- they seem to be open 'when they feel like it." I have gone by multiple times and it's just randomly closed. this was okay when I lived right nearby. But when I moved across ...
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First time visit .. . .... .. .
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I made an appointment via the phone. When I dropped off my dog, I was THEN told there is a there hour window to complete their services. Why even schedule an appointment. I still feel kinda guilty leaving my dog cramped in a cage for that long. Furthermore, when I went into the back room where they wash the animals, it was PACKED FULL of whimpering pets. It was a tad disturbing. But my dog is ...
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Get a great haircut!
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Alex and his doggie hair stylists always give my 2 chows great haircut during summer, groom them for a beautiful coat in winter. Their shed-less stuff really works, and smells great. Good location, easy parking, very friendly and fair pricing.
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