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Daily 8am-8pmStatus: Closed
Phone Number
tel: (323) 882-6855
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Sophia Searing
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Member Reviews
If you really care about your pet BE AWARE!!!!
I'm sure some people have good experiences at Pet Wash and I am happy for them. I have personally never been 100% happy.
Today I brought my cat to Pet Wash to get a lion cut. I left very specific instructions. I asked for boots and just a ball of hair left on sophia's tail. Along with some other instructions.
When I got home and took sophia out of her cage her back legs were completely shaved and her tail was shaved half way and the biggest problem was that she was limping. She was NOT limping when I dropped her off.
I called and spoke to Alex hoping that he would appologize and maybe offer an explanation for the limping and some money back as I paid $60.00 plus tip for a job NOT well done. He said that the groomer had no choice because Sophia's hair was sooo matted. "My cat's hair was NOT matted as I brush her ALL the time and get her groomed every other month. Alex was uninterested in even trying to make me feel better. (This is bad customer service). Alex got upset and said that they called me 8 times and I just wouldn't answer. He called 3 times when I was in a meeting and left a message saying that Sophia was ready. He said nothing about having to adjust her hair cut.
MY BIGGEST PROBLEM IS:
Why would Alex not inform me of all the changes and problems when I picked her up??? I will tell you. Because he knows that I would not have paid for such an aweful job. I informed him that Pet Wash would be loosing my business and he did not care. This tells me that he just cares about the money. Now I have a cat that looks rediculous and is limping. Wow!
Today I brought my cat to Pet Wash to get a lion cut. I left very specific instructions. I asked for boots and just a ball of hair left on sophia's tail. Along with some other instructions.
When I got home and took sophia out of her cage her back legs were completely shaved and her tail was shaved half way and the biggest problem was that she was limping. She was NOT limping when I dropped her off.
I called and spoke to Alex hoping that he would appologize and maybe offer an explanation for the limping and some money back as I paid $60.00 plus tip for a job NOT well done. He said that the groomer had no choice because Sophia's hair was sooo matted. "My cat's hair was NOT matted as I brush her ALL the time and get her groomed every other month. Alex was uninterested in even trying to make me feel better. (This is bad customer service). Alex got upset and said that they called me 8 times and I just wouldn't answer. He called 3 times when I was in a meeting and left a message saying that Sophia was ready. He said nothing about having to adjust her hair cut.
MY BIGGEST PROBLEM IS:
Why would Alex not inform me of all the changes and problems when I picked her up??? I will tell you. Because he knows that I would not have paid for such an aweful job. I informed him that Pet Wash would be loosing my business and he did not care. This tells me that he just cares about the money. Now I have a cat that looks rediculous and is limping. Wow!
Information from the business
Professional grooming services and do-it-yourself washing stations for pets, plus designer collars, clothes, accessories and
brought to you by
Citysearch
Pet Wash is a safe and professional full service pet grooming company providing services for both dogs and cats in the Hollywood area. Their professional groomers are skilled in professional grooming techniques and use high quality pet salon products and specialized equipment to make your pet's experience is both safe and comfortable. Pet Wash's groomers understand the particular styling and...
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Editorial Reviews from the web
Editorial Review
brought to you by
Citysearch
Professional grooming services and do-it-yourself washing stations for pets, plus designer collars, clothes, accessories and more.
Other Reviews from the web
Don't waste your time at this place
brought to you by
Citysearch
Don't waste your time and find a real place to take care of grooming for your dog. No up front pricing, quality of service is terrible, not a good wash and I was so displeased with my dog's cut here.
After the cut my dogs hair, in few spots they cut so deep, that hair is not growing there like it used to.
My dogs coat looks uneven because of two bald spots on the sides.
A bad pet grooming... more
After the cut my dogs hair, in few spots they cut so deep, that hair is not growing there like it used to.
My dogs coat looks uneven because of two bald spots on the sides.
A bad pet grooming... more
A great place to groom your dog - if it's open
brought to you by
Citysearch
I like this place alot for being pretty much the only place where you can bring your dog and wash it yourself in the tub. The people are pretty nice and let you take as much time as you want. The only problem with this place is -- they seem to be open 'when they feel like it." I have gone by multiple times and it's just randomly closed. this was okay when I lived right nearby. But when I moved...
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First time visit .. . .... .. .
brought to you by
Citysearch
I made an appointment via the phone. When I dropped off my dog, I was THEN told there is a there hour window to complete their services. Why even schedule an appointment. I still feel kinda guilty leaving my dog cramped in a cage for that long. Furthermore, when I went into the back room where they wash the animals, it was PACKED FULL of whimpering pets. It was a tad disturbing. But my...
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