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Pep Boys

1233 S Country Club Dr
Mesa, AZ 85210
(480) 964-1784
pepboys.com
2 star rating based on 1 reviews

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Payment Methods
American Express Discover MasterCard Visa  
Hours
Sun 9am-6pm; Mon-Fri 8am-9pm; Sat 8am-8pm  
Status: Open  
Phone Number

tel: (480) 964-1784

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Pep Boys

Poor Customer Service

Review Rating
I was told by another facility that my right front wheel bearing was going bad. This Pep Boys said there was nothing wrong with my wheel bearing, that the noise I heard was tires, one of which was separating. Replaced tires - noise continued.

Took it in for A/C compressor package and had them check the noise. This time they said it WAS the right front wheel bearing.

I dropped it off on Friday evening and did not get it back until Teusday afternoon because they had to order a hose for the A/C package. This necessitated borrowing a car for two days so I could get to work. If they didn't have all the parts they should have let me have the van back until they did have them, then I could give it to them for the repair.

My overall experience with this facility has been they are sometimes great, usually mediocre, and sometimes poor. IMO, they are below average in customer service.
Posted by Shevlin Ryan on August 18, 2009

Tips About This Business

The Extras

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Citysearch

Need a tow? Call (866) TOW-2-PEP to get towed to the nearest Pep Boys. The fee is less than $100, regardless of distance.
Posted by Citysearch on April 21, 2009

Know Before You Go

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Citysearch

Appointments are not necessary for oil change or battery, headlight and wiper-blade replacement.
Posted by Citysearch on April 21, 2009

Save Money

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Citysearch

Check the Pep Boys website for deals in your area.
Posted by Citysearch on April 21, 2009

Editorial Reviews from the web

Editorial Review by Citysearch Editors

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Citysearch

Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.
Posted by Contributor on April 21, 2009, (Edited August 17, 2008)
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