Poor Customer Service
I was told by another facility that my right front wheel bearing was going bad. This Pep Boys said there was nothing wrong with my wheel bearing, that the noise I heard was tires, one of which was separating. Replaced tires - noise continued.
Took it in for A/C compressor package and had them check the noise. This time they said it WAS the right front wheel bearing.
I dropped it off on Friday evening and did not get it back until Teusday afternoon because they had to order a hose for the A/C package. This necessitated borrowing a car for two days so I could get to work. If they didn't have all the parts they should have let me have the van back until they did have them, then I could give it to them for the repair.
My overall experience with this facility has been they are sometimes great, usually mediocre, and sometimes poor. IMO, they are below average in customer service.